Microsoft office, Salesforce, Customer service, Warehouse

Daquarn L. Stevens

**** **** ******* ** ***** Marlboro

Maryland, 20772

Cell Phone 240-***-****

Email: ***********@****.***

Education

TESST College of Technology – Beltsville, MD

Computer Support Technician Certificate Program, September 2014 - May 2015

West Hills Community College – Coalinga, CA

2012 – 2013

Skills/Qualifications

Proficient Salesforce.com user

Troubleshooting, maintenance, and upgrading computer hardware and software

Networking with TCP/IP on Local Area Networks (LAN) and Wide Area Networks (WAN)

Installation, configuration, usage, diagnosis, and problem-solving of network operating systems (DNS, WINS, DHCP, NAT, RAS, VPNs, Active Directory)

Provide computer help/support desk functions

Installation, maintenance, optimization and troubleshooting of desktop operating systems (Windows XP, Vista, 7, Novell, Linux)

Installation, configuration, usage, diagnosis, and problem-solving fundamentals of desktop operating systems and network operating systems

Manage, monitor, and troubleshoot system resources

Configure and troubleshoot the desktop and user environments

Remote diagnosis and resolution of end-user client-side and server-side issues

Basic stages of migrating systems to new or updated network operating systems and resolving problems

Proficient with MS Word, MS Excel, MS PowerPoint

Able to follow written and verbal instructions

Team player, hard worker, fast learner, dependable

Great customer service skills

Leader

Work Experience

DaVita – Contractor (Rockville, Maryland) September 2016 – January 2017

Data Entry Clerk

Update hospital information in sales force using contact object.

Used multiple internet resources, also making phone calls to Hospitals and clinics to attain the most accurate data.

Time Warner Cable - Contractor (Herndon, Virginia), August 2015 – September 2016

Salesforce Quality Control

Responsible for regular verification of entered account, contract and opportunity data

Modify, remove or re-enter data as needed

Eliminate duplicate or reoccurring data by merging

Use dataloader.io to mass update Contract Status, Account Status and a number of other fields to ensure data integrity

Perform electronic database checkups for the multiple Markets

Prepare collected source data for system entry. Compile and sort information by level of importance and priority

Assist in adding new users as required

Training and supervising new employees on salesforce data entry

Westat - Contractor (Rockville, Maryland), June 2015 – August 2015

Data Entry Clerk

Sort out cases, authorization forms, logged in data from cases and authorization forms

Provided support to staff which directly supported surveys issued through Westat

Collated information and performed large outreach mailings to support surveys

UPS (Laurel, Maryland), November 2014 – May 2015

Warehouse

Prepare packages to be sorted

Quickly unload trucks and air containers

Accurately entered data from packages into computer system

Scan and load the correct packages from the belt, chute and rollers into the proper truck destination

Loaded/Unload all work supplies from field trucks daily

F&L Property Preservation Services (Clinton, Maryland), 2012 - 2014

Office Clerk

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Answered all inbound calls from customers (avg 80+/day)

Assisted in document scanning and faxing (avg 100+/day)

Provided timely service to customers

Updated database of customers on a weekly basis

Created Mailings from database for marketing purposes

Daily mail procedures; collecting, sorting and preparing Fedex packages using Fedex.com

Moved packages from one location to another

Loaded/Unloaded all work supplies from field trucks daily

Maintained and stocked work supplies (door locks, keys, labels, etc);

Place supply orders as needed

Placed outbound calls to prospects (banks and finance companies) to offer our services

Utilized Microsoft Outlook and Microsoft Word to send emails and letters for follow up to offers

Contact this candidate