Customer Service Computer Operator

Overview

Experience in a data center environment. Customer service and office skills. A quick leaner who can adopt to new changes.

Experience

Memorial Hermann Hospital

Computer Operator Jan 07, 2002-Jun 02, 2016

Operated and monitored IBM mainframe computer and peripheral equipment. Monitored

video wall, servers, network and telecommunications rooms. Worked with MS Office, HealthQuest and Cerner applications. Open tickets for errors related to various applications. Provided end-user support and assists with helpdesk and desktop support.

Houston Community College

Computer Operator Jan 04, 2000- Dec 20, 2001

Responsible for the operation of a DOS/VSE running under VM on an IBM Mainframe.

Duties included monitoring and submitting jobs using CA schedule and PeopleSoft. Printing reports,

Checks and special forms using DOS/VSE commands. Ran nightly backups

Innovis

Computer Operator Sep 01, 1995- Dec 31, 1999

Responsible for the operation of a Pyramid DC/OS system using Pyramid Nile 150 and

Its RM1000 system. Also responsible for the operation of a DOS/VSE running under VM

using IBM mainframe. Duties included staging, sorting, and loading various transactions

into Oracle 7 database. Monitored directories and related hardware using Unix commands.

Education

Computer Learning Center

Diploma in Computer Operations

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