SUMMARY

Over ** years’ experience in technical writing, developing policies and procedures, integrating hardware and software documentation, creating user guides, catalogs, white papers, proposals.

Competent user of Adobe FrameMaker 12, Adobe Illustrator, Microsoft Word, PowerPoint, Adobe Acrobat, Visio, Snipping Tool, Photoshop, and CorelDraw Graphics Suite

EXPERIENCE

4/2014–1/2016: Senior Technical Writer

Digital Force Technologies, San Diego, CA

Wrote and edited user guides and quick start manuals using FrameMaker, Visio, and Illustrator. Compiled subject data through interviews with management and subject matter experts (SMEs). Gathered source material from quality control technicians, engineering specifications, and internet search.

Converted device photos to JPEG format, using Photoshop for touch-ups. Documented software using the Snipping Tool for screen captures. Interacted extensively with software developers, including engineers and executives, and customers for software integration. Translated difficult terminology into easily understood text for the end user. Able to multi-task and welcome the variety it provides. Enthusiastic, dedicated to a strong work ethic and the necessity of a proactive approach to all projects.

7/1997–2/2013: Senior Technical Writer

Conexant Systems, Inc.,San Diego, CA

Wrote and edited end-user guides, product briefs, design guides, and engineering-level data books for Conexant’s product lines, which included video, audio, imaging, and soft modems) using FrameMaker, Microsoft Word, Visio, and Illustrator.

Compiled subject data through interviews with SMEs. Researched source material from schematic diagrams, engineering specifications, and internet search.

Created all technical illustrations, from simplified block diagrams to schematics. Formulated marketing literature, including product briefs and catalogs. Placed device photos in JPEG format, using Photoshop for touch-ups.

Responsible for document control, from assigning document numbers to inclusion on Sharepoint and Conexant’s web site. Served on Style Guide team to improve writing and editing standards

2/1987–6/1997: Senior Technical Writer

Dynair Electronics, San Diego, CA

Generated component-level hardware manuals, user guides, and firmware manuals for audio and video switching systems (fiber optic transmitters and receivers, switching frames, distribution amplifiers, system controllers, power supplies, switchers, control panels, machine interfaces, and operating programs). Responsible for manuals from engineering drawings, specifications, and interviews to camera-ready copy.

11/1985–1/1987: Technical/Marketing Writer

Electron, San Diego, CA

Wrote component-level hardware manuals, user guides, and software manuals for computerized revenue control parking systems. Wrote technical proposals and press releases for the Marketing department. Equipment documented included entry devices (automatic ticket dispensers, insert card readers, controllers), and exit devices (cashier audit terminals, loop detectors, patron fee displays). Developed documentation from engineering drawings, specifications, and interviews to camera-ready copy. Wrote policies and procedures for the Engineering and Drafting departments.

EDUCATION

Completed DITA 101, Parts 1 through 4 (online introductory course) September 18, 2016

AWARDS

Certified Raytheon Six Sigma Specialist at Digital Force Technologies in 2015.

Received Excellence Award for my contribution to Conexant’s Core Technology Roadmap

Authored a PCI video user guide, which won a First Place Excellence award at the local chapter and a Merit award at the international level from the Society for Technical Communications, 2000

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