Phylicia Young

acy2hw@r.postjobfree.com

832-***-****

Education

Master of Business Administration-Supply Chain Management

University of Houston

Anticipated Graduation May 2017

Bachelor of Science (B.SC.) in Agriculture/Animal Science

Prairie View A & M University, Prairie View, Texas

Cum Laude, December 2013

Skills

Knowledge in Excel, Word, Outlook, PowerPoint and Oracle

Knowledge in SAP, Salesforce, CRM, DPS, Sharepoint and EMS

Experience

Banfield Animal Hospital

Client Service Coordinator 3/16-9/16

Handled client service administration including interacting with clients, prospects and business associates.

Assisted with time management and scheduling.

Ran daily sales reports and provided data to business associates during meetings to hep drive sales.

Prepared nightly bank deposits.

Assisted with training new employees.

NRG Energy 8/14-3/16

SimplySmart Technical Support

Implemented new business processes with the Process Improvement Team to update documents in Sharepoint for current agents to be able to navigate easily through for NRG EVgo and NRG Home Solar.

Research and resolves client’s systems issues and provide technical support through multi NRG branded companies including NRG EVgo, NRG Home Solar, NRG Generator, NRG Home Warranty, Security by Reliant, Reliant PUCT Nest, Mini Splits, Green Mountain, Reliant, and NRG Home Services.

Responsible for providing support to new employees.

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