EDUCATION

Lone Star College – North Harris, Houston, TX December 2009 – September 2016 Texas Educator Certificate

University of Wisconsin – Stevens Point December 2005

Bachelor of Science degree

Major: Business Administration, Minor: Accounting

Brown Institute, Mendota Heights, MN October 1998

Computer Programming Certificate G.P.A.: 4.0

OBJECTIVE

To obtain a position within an information technology team that utilizes my skills as a reliable troubleshooter who is self-motivated and resourceful.

PROFESSIONAL EXPERIENCE (Technical and Customer Oriented)

LandPro Corp, Spring, Texas, January 2016 – Present

Technical Support Specialist – Troubleshooting, testing, and documentation, with optimal customer service in mind are my primary responsibilities for a Microsoft award-winning company with products for land management in the Oil & Gas and Mining industries.

Southwest Water Company, Houston, Texas, April 2008 – October 2008

Business Analyst – I collaborated with a team to analyze business processes that would be shared nationwide and automated using an Oracle database work system. Project was cut October 2008.

LSI Graphic Solutions Plus, Houston, Texas, January 2004 – August 2006

PC Technician and Desktop Support Specialist (2005 – 2006) – As liaison to the corporate technical group, I regulated the Management Information Services (MIS) for a lighting and manufacturing company.

●Generated an Access database with data access pages for the Engineering department projects.

●Assembled budget requests, including capital expenditures.

●Controlled confidentiality of employees, managers, and human resource requests.

●Resolved issues with hardware, software, printers, and devices.

Account Coordinator (2004 – 2005) – In handling accounts and customer service, I improved the account status and communications through customizing reports in Access and Excel from data exported out of the main database, JD-Edwards, accessed via Citrix connection.

Martech Systems, Inc., Wausau, Wisconsin, August 2001 – December 2003

Technical Support – In addition to helping solve technical issues with software, hardware, and systems, I provided training to customers for a professional corporation with a long history of providing proprietary software for fairs, theatres, and expositions in the United States and Canada.

●Directed customers in peer-to-peer networking and NT networks to share data for software.

●Wrote instructional documentation to help users with software utilities and procedures.

●Developed Queries in SQL to analyze data corrections for customers.

North American Hydro, Inc., Schofield, Wisconsin, July 2000 – August 2001

Programmer/Executive Assistant – As an assistant to the VP of Engineering for a hydroelectric engineering company, I supported the management of hydropower projects completed worldwide.

●Designed a database in Access to maintain inventory of hydroelectric equipment.

FreeLantz Solutions, LLC, Oakdale, Minnesota, October 1998 – May 2000

Software Developer – Using Microsoft Access, I worked for a software company that was built by a team of Microsoft Most Valuable Professionals who completed projects for non-profit organizations.

●Created queries, reports, forms, and switchboards.

●Coded in HTML and VB Script on Active Server Pages.

●Wrote instructional documentation to link tables from Access to Oracle.

●Completed on-site installation, updates, and software support.

PROFESSIONAL EXPERIENCE (Teaching and Art Oriented)

After School with Sarah, Spring, Texas, June 2012 – August 2016

Director - I took care of Elementary and Preschool children at my home and on field trips.

Spring ISD, Spring, Texas, January 2012 – June 2012

Substitute Teacher - I substituted for teachers managing 20 – 30 students per class.

Humble ISD, Humble, Texas, August 2011 – October 2011

Teacher - I taught on-level Math to 8th graders for six weeks, then Strategies Math to 6th graders.

Spring ISD, Spring, Texas, August 2010 – December 2010

Student Teacher – I educated 1st graders for six weeks and 8th grade Math Co-Teach for six weeks.

The Banff School, Houston, Texas, December 2009 – June 2010

Teacher - I prepared lesson plans and taught 2nd graders all subjects plus art and computers.

Art by Sarah, Spring, Texas, August 2006 – April 2008

Artist - I illustrated pictures, painted murals and sold hand-painted items at craft shows.

ACTIVITIES

Volunteer Artist, Center for Hearing and Speech: Houston Via Colori, November 2006 - present

Artist, Painted City of St. Paul Work Force Center Mural

Volunteer, 3M Special Olympics

Interests: Learning, languages, art, music, health and fitness, nature, gardening, reading, painting, writing

SKILLS

Software: ASP, Active Directory, Adobe PageMaker, Photoshop, Apple, Assembler, Backup Exec, BlackBoard, C, C++, Chrome, Citrix, Cobol/400, DSentry, DOS, FaceTime, FTP, GoToMeeting, HTML, HelpTrac 7, JD Edwards, Mac OS X v10.4 Tiger, Mac OS X El Capitan, Microsoft (Access, Excel, FrontPage, Edge, Exchange Server, Outlook, Outlook Web Access, PowerPoint, Project, Publisher, SQL, SQL Server, Visio, Word), NoteTab, Oracle Utilities Work & Asset Management, Oracle Customer Care & Billing, PageScope Cabinet, QBasic, RPG/400, RenWeb, RoboHELP, Safari, Skype, Visual Basic/VBA/VBScript, Visual LandPro VFP and SQL, Windows OS ( XP, 7, 10)

Hardware: barcode scanners, credit card scanners, desktops (PC/Mac), Jetdirect Print Servers, laptops, printers (inkjet, laser, Gerber graphics, plotter, multifunction machines, thermal), projectors, cd backups, Windows Server backups, telephony, video conferencing systems, wireless accessories and hubs/routers

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