Customer Service Data Entry
Resume:
DeLurdes Stafford
Lincoln, RI **865
SKILLS SUMMARY
Highly organized, detail-oriented self-starter accustomed to multi-tasking in a real-time environment
Ability to work cooperatively at all levels of an organization
Proven ability to effectively manage both time and resources
Excellent written and verbal communication skills
Excellent Customer Service Skills are the Hallmark of my professional experience
Bilingual in Creole and Portuguese
PROFESSIONAL EXPERIENCE
Business Focus, Warwick, RI November 2016 – January 2017
Data Entry (Contractor/Temporary) in support of a large government project to insure medical, child care and nutritional benefits are received by qualified applicants.
Greater New Haven Transit District, Hamden, CT
Receptionist/Administrative Assistant - May 2013 – September 2016
Answer phones, greet clients/customers and maintain Front Desk
Prepare, organize and process all shipping and mailing documents
Data Entry for OSHA Reports, payroll and transportation orders for the elderly and disabled
Set up appointments for employment interviews
Prepared and maintained filing systems for confidential Human Resource information
Assisted with building maintenance to include the scheduling of technicians
Coordinate Events for other Companies to utilize space in the building
Branford Hills In-Home Services, Branford, CT
Caregiver – July 2015 – August 2016
Provided all services designed to keep seniors living at home to include: cooking, cleaning, errands and daily personal care
Adecco Employment, Orange, CT
Recruitment Administrator- 2012-2013
Answered phone calls and set appointments in a fast-paced recruitment office
Directed applicants on hiring process and facilitated with on-line paperwork
Responsible for entering/updating employee information in company database
Advised applicants and employees on processes and procedures
Responsible for generating employee identification badges in a timely manner
Emailed appropriate hiring forms as necessary
Teen Challenge Connecticut, New Haven, CT
Coordinator – 2007 -2012
Coordination of organizations daily events
Scheduling and agenda preparation for coworkers
Extensive client communication via telephone and email
Maintain weekly financial reports and quotas
Maintain client database information
Deposited all money transactions
Handled all postal needs and requirements
Resume of Delurdes Stafford
Page 2
Marrakech, Inc., New Haven, CT
Employment Specialist – 2004 – 2007
Oversee clients on job sites
Maintain and assess any conflict or behavior issues
Handled all mailing preparations
Awarded:
Outstanding Quality – August 2005, February 2006, May 2006
Outstanding Quality and Teamwork – November 2005 & November 2006
EDUCATION & TRAINING
Marrakech, Inc. Academy for Human Service Training, Woodbridge, CT
Human Service Training – February 2004
Certified in Human Service Training
Awarded Perfect Attendance - 2004
Arthur Angelo School of Hair Design, Providence, RI
Received Cosmetology License – January 1981
Awarded Perfect Attendance & No Tardiness - 1980
Charles E. Shea High School, Pawtucket, RI
Business Courses – June 1978
Fred Pryor Courses
Dealing with Difficult People Seminar
Mastering Microsoft® Excel®
Microsoft® Excel®: Beyond the Basics
Technology
Microsoft Word
Excel
Print Shop
VOLUNTEER WORK
Teen Challenge Connecticut, New Haven, CT
Mentor – 2002- 2008
Mentor men and women in need of recovery
Maintain case notes of each person mentored
REFERENCES
Complete references available upon request.
Contact this candidate