Customer Service Representative

OBJECTIVE-

Entry level customer service professional with 5 years’ background in sales and great customer service. Fast learner and quick with my hands, and interested in pursuing a career in Customer Service.

WORK EXPERIENCE-

Basic Paramedic

April 2014 – 2016

North Cypress Ems Houston, Texas

Duties- Driving patients to their appointments, checking vitals & making sure that they are on time going and coming from dialysis.

Forklift Operator/Auditor

April 2015 – 2016

Grocers Supply Houston, Texas

Duties- Counting the merchandise and having and accurate account of all the pallets before the end of the day. Making sure that the right amount of pallets are on the right truck to be sent to the client.

Customer Service Rep

August 2014 - 2015

Iqor Houston, Texas

Duties- Confirm orders made over the phone and online. Assist customers with any issue they might have. Discuss monthly bills and plans. If problem, persist deescalate this situation.

Cashier/Checker

January 2013 - 2014

Home Depot Pearland, Texas

Duties- Ensure that the customer has a great experience coming in and while checking out.

Customer Service Representative/ Receiving Rep

December 2012 - January 2013

Burlington Coat Factory Houston, Texas

Duties- Unload delivery trucks with merchandise. Add tags and barcodes to items before placing them on the racks inside store. Also take care of the floor by handling customers questions and concerns. Also checking the customers out and making sure they got all the help they needed.

Cashier/ Customer service rep

December 2010 - June 2011

Walmart Houston, Texas

Duties- Assist customers with these issues when I was at the customer service desk. I would also have checked the customers out accurately as a cashier.

Cashier

December 2009 - September 2010

Wendy’s Management Group, Inc. Houston, Texas

Duties- Waited on guest inside and outside in drive thru. Took orders from customers and provided the correct change back with a smile. Always made sure the orders were correct, and hope to see them back again.

Packer - Conveyor Line

August 2008 - November 2009

R.R Donnelley Printing Company Del Houston, Texas

Duties- Assemble and pack the merchandise with the correct count in one box. Walk the packed merchandise to shipping, assuring the right amount of merchandise is marked on the barcode. Moving at a face pace and standing on my feet for long periods of time.

EDUCATION

Some High School Coursework,

Marque Learning Center Houston, Texas

Lone Star Collage Houston, Texas

Basic Paramedic License

Skills

Forklift Operator

Types 40/wpm

Very great at deescalating situations.

A wonderful people’s person.

Very understanding.

Willing and hard working.

LANGUAGES

English

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