Customer Service Representative

Location:

Posted:

March 01, 2017

Dawnlisa S. Jenkins

Education

HS DIPLOMA MAY 1993 CENTRAL SENIOR HIGH SCHOOL

Experience

CHARGE OF QUARTERS HOPE VILLAGE, INC 05/2012 – 04/2015

Maintained the orderly operation and upkeep of the facility

Physically patrolled and visually inspected all units

Kept accountability of all residents inside the facility

Ensured the welfare and safety of all residents and staff

SPECIALPOLICE OFFICER HAWK ONE SECUIRTY 07/2003-07/2008

Monitored and authorized entrance and departure of vehicle, cargo trucks

Monitored and authorized entrance and departure of employees and visitors

Circulated among visitors, patrons and employees to reserve order and protect property

Monitored X-Ray machine and metal detectors

Detected suspicious activities and watched for criminal acts and rule infractions

DATA ENRY SPECIALIST SPHERION CORPORATION 08-1999-05/2003

Entered numerical data into databases in a timely and accurate manner

Scanned documentation and entered into databases

Verified and reviewed applications, payments, and orders for completeness

Responded to inquiries and request for information

Prepared invoices, supplemental billings and partial pay notices as well as processed refund checks

Input and maintained subscription book and member affiliate orders

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE-RECEPTIONIST I.G. EXPEDITING 09/1994-07/1999

Maintained a 15-line switchboard

Greeted customers

Improved call center functionality and service capacity by resolving customer complaints

Answered an average of 200 calls per day by addressing customer inquiries and solving problems

Politely assisted customers via telephone or in person

Order and disturbed office supplies