Customer Service High School

ALFRED ASUAMUZUAH

***** **** ****** ***** ******, CO 80012 Cell: 720-***-**** Email: acy2cm@r.postjobfree.com

PROFESSIONAL AND PERSONAL SUMMARY

Skilled Client Server Support Technician with a strong IT background. Enjoys troubleshooting to find solutions to technical issues. Seeking to benefit an IT Department with complex technical Knowledge and excellent leadership skills.

I have traveled and worked with many diverse groups of people, developed excellent communication skills and an easy-going nature to get along with work colleagues and supervisors as well as different communities.

QUALIFICATIONS & STRENGTHS

Strong analytical skills

Networking: LAN & VPN/Remote Connectivity, TCP/IP

MS Office, Excel, Power Point

Great Communication Skills

Software:MS Office (Word, Excel, Outlook, PowerPoint, Access); anti-virus programs

Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems

Platforms: Windows, Linux

Applications troubleshooting

Detail oriented and diligent

Reporting and analysis

Great time manager

Fluent in Akan (bilingual)

EDUCATION

Leader Quest Institute Englewood, CO

CompTIA A+ certification- Information Systems Present

University of Colorado Denver, CO

Bachelor of Art in Psychology Graduation Date: May 2012

Overland High School Aurora, CO

High School Diploma Graduation Date: June 2007

90 Hours

VOLUNTEER/ACTIVITIES

Youth Ministry President of Solid Rock Baptist Church in Denver, CO

The Bridge Project- mentoring teenagers and adolescents (ages 8-20)

Current volunteer at the Food Bank Ministry at the Potters House church in Denver and Intercessory Prayer ministry

Honored, inspired and engaged in leadership development, travel opportunities and career resources

CAREER HISTORY

IBM contractor,

IT Service desk analyst Boulder, CO

2017-present

* Documented and tracked all received requests in incident management system.

* Performed password administration and access support for Active Directory and a number of internal/proprietary systems

and applications.

* Routinely exceed call-handling goals, closing an average of 35 calls daily with a 75% first-call resolution

ratio and an average talk-time of 5.5 minutes -- well below 10-minute goal.

* Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps;

escalating problems to second level; tracked status of problems and solutions.

* Established service by walking callers through new installations and configurations.

LEADERQUEST INSTITUTE

Client Server Support Tech Englewood, CO

Test and troubleshoot client equipment remotely and on-site. 2016- present

Active Directory, Anti-virus, VPN, Avaya, Novell, web support and development

* Promptly resolve customer service issue and request.

Updated and installed software on client systems.

Replaced outdated and malfunctioning hardware to improve performance

University of Colorado Denver, CO

Work-Study Position- Engineering Department 2010 - 2011

Researched complex issues and coordinated with technical resources

Uncovered and highlighted deficiencies and made recommendations for improvement

Configured client servers workstations

Organized workshops and programs including Time Management, study skills, and Financial Aid programs

AWARDS & HONORS

First Generation Award, August 2006

Food Bank ministry Certification of Appreciation, September 2014

Honor Role Student Award, High school

LICENSES & CERTIFICATIONS

CompTIA A+ CERTIFICATION 2016- present

American Heart Association- CPR Certified Denver, CO

REFERENCES

Vera- Student

Cell phone: 720-***-****.

Nana Agyeman- Student

Cell phone: 916-***-****.

Contact this candidate