Technical Support Microsoft Office

KEVIN P CASH

OBJECTIVE

I am looking for a growth opportunity as a Windows Server support. Experienced with Windows Server 2012, Active Directory, WDS, MDT, SCCM and Hyper-V. Completed Cisco basic and advanced networking courses. I have solid understanding of PowerShell, WMI and CIM. Developed and deliver pre-sales and post sales presentations, training and support. Developed and delivered internal training for PowerShell and System Center Configuration Manager.

EXPERIENCE

ZEBRA TECHNOLOGIES

ENGEERNEERING CRITICAL RESPONSE TEAM – AS A CONTRACTOR JANUARY 2016- PRESENT

Third Level Engineering support for Windows based ET50 Tablet

Pre and Post Sale support of Windows Image Deployment, IT Infrastructure and Network Issues

Developed Diagnostic Tools to query Windows Management instrumentation and CIM instances using PowerShell 4.0 ISE

Windows 8,8.1 & 10 troubleshooting

Installed and maintained Windows 2012 server lab supporting Active Directory, Microsoft Deployment Tool Kit, Windows Deployment Service, System Center Configuration Manager (SCCM)

Key Skills Used:

Microsoft Deployment Tool Kit (MDT)

System Center Configuration Manager (SCCM)

PowerShell 4.0

Window Server 2012

Active Directory 2012

Hyper-V

Windbg

Dism

SERVICE RESPONSE PARTNERS

TIER 1 TECHNICAL SUPPORT FOR OPENTABLE JUNE 2014- NOVENBER 2016

First-level help desk technical support and troubleshooting for Opentable.com customers

Troubleshoot and support a suite of twelve web and pc based applications

Router configuration, network trouble shooting

Windows XP, 7 & 8 troubleshooting

MSSQL maintenance and repair

Firewall troubleshooting, troubleshooting email

Key Skills Used:

Knowledge of OSI Stack

Operating systems - Windows XP, NT, Windows 7, Windows 8, Windows Server 2012

Telnet, Tracert, Ping

Active Directory

Moka5, VPN

Network Communication Solutions International

IT Infrastructure & Network Support May 2009 – May 2014

First-level help desk technical support and troubleshooting on IT network

Installation, configuration and administration of Cisco IT infrastructures

Installation, configuration and administration of Windows Server 2012, Active Directory, Exchange, DHCP

PC Configuration & Support

PC Upgrade & Repair

Training & implementation and ongoing support of Parts Brokerage ERP

Key Skills Used:

Platforms - Cisco IOS(11.x, 12.x)

Operating systems - Windows XP, NT, Windows 7, Windows 8, Windows Server 2012

Infrastructure services - DHCP, DNS, SMTP, FTP, TFTP

Routing Protocols - RIP, IGRP, EIGRP, OSPF

LAN technologies - Ethernet, Fast Ethernet, Gigabit Ethernet, & 10 Gigabit Ethernet,

Port- channel, VLANS, VTP, STP, RSTP,

Independent Consultant to School Districts

Microsoft Office Training & Support May 2011 – Present

Developed and Presented basic and advanced Microsoft Word, Outlook, Excel and PowerPoint training

Microsoft Office Desktop Support

Custom Excel Worksheets using Visual Basic

One on one basic computer & Microsoft Office training

IQ Technologies

VP Manager of Operations August 2007 – May 2009

Sales & implementation of SAP BI

Managed offshore custom software development effort

Gap analysis

Requirements definition

General Management

Languages

Java

PowerShell 4.0

C#

PL/SQL

SQL

Databases

Oracle 11

MySql

St Joseph’s College BS Computer Information Systems: 2014

Northeastern University Accounting 1979-1982

Suffolk County Community College Accounting 1978

Awards

Deans List St Joseph’s College fall 2014

Deans List Northeastern University fall 1979, spring 1980 fall 1980

Deans List Suffolk County Community College fall 1978, spring 1979

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