Manager Project

Satish Thangaraj

*** ******* **. ****, ** ***** ******.*********@*****.***

Ph: 908-***-**** https://www.linkedin.com/in/satish-thangaraj-664b198b

SENIOR PROJECT MANAGER/ SERVICE DELIVERY - INFRASTRUCTURE

Overall Experience: Versatile and dynamic professional, offering solid experience in developing innovative strategies that improve quality and delivery of services as well as enhance department efficiencies amidst fast-paced working environments. Demonstrate strong track record of streamlining organizational processes and procedures, building strong teams, and leading staff toward maximum potential. Competent at identifying inefficient processes and implementing reliable and cost-effective solutions, while providing hands-on technical support. Keen understanding of business priorities, genuine team player committed to managing operations and projects flawlessly while contributing to revenue-producing activities. Extensive experience managing all phases and activities associated with technical infrastructure solution projects.

Areas of Expertise: Service Delivery, Project Management, Business Analysis, Transition Manager, Asset management, capacity planning, change management, incident management, problem management, CMDB.

Selected Projects:

LAN Refresh – Replaced EOL Switch environment with new Core 6500 VSS cluster and 2960S stacks for access. Updated Fiber infrastructure to OM3 MM armored solution between DC’s.

Cisco Voice Over IP Telephony – Cisco Unified Communication Manager solution configured for high availability between sites. Cisco’s IP Telephony solution enables enterprises to unify communications across applications, boosting productivity and reducing the cost of managing separate data and voice networks.

SAP BW Upgrade - Technical upgrade of DEV, QAS & PRO systems from SAP BW 3.5 to SAP BW 7.0 EHP1.

NetApp ONTAP Cluster - Deployment of NetApp FAS3220AE Clustered ONTAP system with data migration up to 10TB of existing NAS from traditional window file servers.

ADP Taxware - Project planning, execution, and risk analysis for installation and configuration of ADP Taxware and Web Tool Kit on SAP systems.

Storage Migration: Migrate all dev and production servers from VNX 5500 & 5600 to Extreme IO (XIO) storage.

As a Service Transition Lead successfully absorbed knowledge from the incumbent vendor and delivered knowledge transfer to the executives in HCL and Shire Pharmaceuticals.

Technical skills:

Windows 2003/2008 servers, DHCP, DNS, AD, group policy.

Citrix Metaframe Server 5.0 – Capacity planning, Load balancing; performance tuning.

Batch processing and job scheduling using BMC Control -M

Monitoring tools- HPOV, Netcool.

Basic Understanding of Networking Topologies.

Professional/ Work Experience:

HCL America [Oct 25, 2006 to Current]- 10 +Years

Account: Novelis - Service Delivery Manager/Senior Project Manager – Present

Develop, manage, and coordinate project plans, activity and milestone scheduling and resource alignment and leveling for multiple IT/ application launch projects as part of the Datacenter IT infrastructure.

Coordination of project processes in an organized way with the project team so the objectives as per scope can be met.

Create project plans for installation or upgrading servers and network devices, virtualization, optimizing datacenter infrastructure, migration and small scale projects like adding network security and updating firewall rules and access lists.

Develop vendor SOW, create contractual documentations, and get approvals before it is distributed to the contracted party.

Experience in planning and executing infrastructure projects through all phases, controlling scope throughout the life cycle, gathering WPI to identify variance, documenting status of proposed changes and implementation of approved changes and updating project documents until closing.

Continually track work performance, actual vs. planned results, review progress reports, update project status the client and business.

Drive stakeholder management through periodical meetings and reviews.

Identify and drive high quality project deliverables, dependencies, and critical paths defined from project scope.

Controlling schedule by practically adjusting leads and lags, fast tracking, crashing and resource leveling.

Distributing information as per communication management plan by using correct methods, models, media choices, and reporting systems with stakeholders and management

Work with experts in making a risk management plan, work with team in identifying risks and mitigation plans, keeping track of contingency reserves, and identify residual/ secondary risks, if any.

Developed probability and impact matrices to prioritize risks. Report and escalate to management as needed

Conducting configuration management as per Project Management and ITIL methodologies to control versions, verify when changes were made, select, and record all items related to project and maintain for accuracy.

Identification and definition of service level agreements (SLA’s) in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable.

Ensure production systems and/or applications adhere to the published SLA as it relates to availability

Attend client service review meetings covering performance, service improvements, quality and processes

Design, plan, drive, and Implement 'continuous improvement' methods within IT framework.

Create technical documentation and metrics related to functionality and performance for both executives and clients.

Acquire, develop and manage staff of employees and contractors both offshore and onsite.

Being the face of the organization in interacting with third party vendors and all procurement related decisions.

Capabilities of working with cross-functional business users, understanding requirements and working with proven methodologies in implementing solutions.

Account: Oxford University Press - Project Manager

Designing and applying appropriate project management standards for Transition and Transformation projects.

Managing the production of the required deliverables.

Planning and monitoring the project.

Adopting any delegation and use of project assurance roles within agreed reporting structures.

Preparing and maintaining project, stage and exception plans as required.

Managing project risks, including the development of contingency plans.

Liaison with programme management (if the project is part of a programme) and related projects to ensure that work is neither overlooked nor duplicated.

Monitoring overall progress and use of resources, initiating corrective action where necessary.

Applying change control and configuration management processes.

Reporting through agreed lines on project progress through highlight reports and end-stage assessments.

Liaison with appointed project assurance representatives to assure the overall direction and integrity of the project.

Maintaining an awareness of potential interdependencies with other projects and their impact.

Adopting and applying appropriate technical and quality strategies and standards.

Identifying and obtaining support and advice required for the management, planning, and control of the project.

Managing project administration.

Conducting a project evaluation review to assess how well the project was managed.

Preparing any follow-on action recommendations.

Account: Shire Pharmaceuticals – Service Transition Manager

Ensure new Services have a fully developed end to end support structure, including Processes, SLAs, KPIs and monitoring commensurate with business requirements and priorities

Provide fully documented services, which are updated and maintained throughout the life of the service and are aligned to company best practice.

Ensure that appropriate lifecycle resourcing, training, tooling, support and documentation is delivered with a formal project sign-off from all key stakeholders.

Work with Project Managers, Business Owners, Service Owners, Managed Service Partners, Operations teams, and 3rd parties to ensure that projects are delivered in compliance.

Define and deliver the end-to-end support model with all key stakeholders across multiple delivery organizations.

Ensure all operational support material is completed to a high standard by all relevant Design and Service Transition functions.

Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria.

Ensure an effective set of performance metrics and service levels are delivered for new services.

Participate in end-to-end stakeholder groups to improve the efficiency of future deliveries and processes.

Identify and manage Operations risks to ensure a successful transition to service.

Provide Governance and Sign Off for all key project stages and artifacts

Account: Goldman Sachs – Operations Manager

Lead/execute/monitor/manage day-to-day IT Infrastructure environment provisioning activities with multiple application teams.

Capacity planning and the development of long-term strategic goals for systems, software, and clients in conjunction with end users and department managers.

Coordinate with network engineering, business application, and database administration functions to implement systems that utilize industry best practices to meet corporate objectives

Install, configure, and document all windows servers and applications in the infrastructure.

Application virtualization and streaming technologies that enable application delivery to user devices through Citrix Metaframe Server.

Review, test and deploy new windows patches and application software updates adhering to company Change Management policies and procedures.

Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems on windows servers and client access software.

Coordinate and implement infrastructure/application changes in Production / Non-production systems.

Monitor and escalate events/ failures reported from HPOV.

Manage and co-ordinate the availability of remote site infrastructure, working with third party vendors to test, validate, troubleshoot any event on Citrix/VM environment.

Primary driver of unplanned outage reporting: track outage data, produce outage root cause analysis and follow-up & action reports (major problem reviews). Reporting includes outages by severity and by business impact.

Maintain internal procedures, develop internal process improvements, and provide formal shift handovers.

Produce monthly management reports and graphs.

HEWLETT PACKARD – Technical Support Engineer [Feb 28, 2005 to Oct 20, 2006]

VPN connectivity using CISCO clients.

Pull & Push applications through Marimba tuner.

Configure and Manager Exchange Archive Solution (EAS).

Administer and Manager RSA tokens using RSA Management console.

Administer, User Provisioning, content control, creation of sharepoint sites using Sharepoint Team Services (STS)

Working on open problems and providing support to all desktop applications.

Experience other internal applications like Mailsweeper; zinc-maps

Install, configure, and troubleshoot all issues pertaining to MS Outlook.

Education:

Qualification

Institution

Board/University

Year of completion

MBA (Finance)

PONDICHERRY UNIVERSITY

PONDICHERRY UNIVERSITY

2009

B.com

St. Joseph’s Evening college

Bangalore University

2003

PUC

St. Joseph’s Evening college

Pre-University, Bangalore

2000

X

Cathedral High School

I.C.S.E

1998

Certifications:

HGPMF- HCL Global Project Management Framework

IT Infrastructure Library (ITIL) Foundation Certificate in IT Service Management.

Honors/Awards:

O-Infinity League - Outstanding Performance for 4 consecutive years from 2013 to 2016.

Long Service Award for serving 10 years at HCL starting from 2006 to 2016.

Contact this candidate