Customer Service Administrative Assistant

CYNTHIA LIGHTFOOT

**** ****** ** • HOUSTON, TX 77021 713-***-****

***************@*****.***

OBJECTIVE

To obtain a Administrative Support position in a service-driven organization, while utilizing present skills to assist in meeting Company goals and objectives.

EXPERIENCE

Feb-2016 – Nov -2016 Reverse Mortgage Solution Inc.

Administrator/Customer Service, Answer Inbound calls from borrowers, daily inquiries about their Mortgage, credit line, int rate, new growth, loan agreement, Foreclosure, Bankrupt, Refinance questions. Assist with Daliy Collections on default loans ( Call Center ).

Nov- 2015- Jan 2016 Cadence Bank /Aerotek

Receptionist /Insurance Escrow

Administrator/ Receptionist, Greet all guests to the floor and direct to appropriate location. Answers incoming & making outbound calls to customers and vendors. Provide badges to vistors, Received mail, FedEx, UPS, Arrange meetings/conference calls. Setup equipment for meeting. Retreiving Home owner Insurance policy, Update loan with new loan number and verify Insurance coverage for each loan with mortgagee clause.

2014-2015 Sutherland Mortgage

Mortgage Processor of VA and FHA Mortgage Loans

Reviewing the complete file ensuring the various documents in the file are in sync with all the other loan information on the loan application on the system. Request Title Search for clear Title no survey exceptions, order Appraisals, order Payoff, order VOE, VOD.

Making calls to Borrower and initiate and follow up on thirdparty Vendors Services.

2006-2014 Bank of America

Home Services Specialist Processor III

Daily request documents from customers for Mortgage loan processing

Analyze and evaluate customers financial eligibility to ensure loan can meet banks requirements

Worked with 3 Attorney when ordering Titles, Search Title company or County Court requesting Title Search for ownership, all names on abstract, to see if any Bankruptcy or any liens against the property.

Order Appraisers, Insurance, review and communicate with all vendors on loan documents.

Process RESPA package, HMDA, GFE disclosures sent to all customers for review and signatures.

Notify MLO status of loans and credit report and financial statements of customers expected closing date.

Process and review modifications agreements sent to virtual imaging system after booking loans.

Retrieve all new incoming directives from mailboxes, ect. loan Approvals from Underwriters

Request contracts/budget, flood determination, review surveys exceptions on Titles and check LTV against credit loan approvals on all appraisals.

Receive calls from customers for Mortgage daily inquiries.

1996-2006 Bank of America

Officer, Administrative Assistant III

Bank of America Mortgage Receptionist/Administrative, Greet all guests to the floor and direct to appropriate location or associate. Answer all incoming calls and direct to appropriate associates or area

Manage Office Supply inventory for the department of 40 associates.

Provide administrative support to 3 Sales managers and 4 Fulfillment teams as needed/requested.

Research and follow up on all past due Accounts make daily Collections calls on delinquent Customers

Monitor department financial plans – manage costs, research/address exception items as needed. Work in conjunction with site manager to control budget. Pay all department invoices

Schedule travel accommodations for leadership teams.

Arrange meetings/conference calls for leadership teams and visitors, including floor setup equipment and catering of food.

Gather compile report for department, building notices personnel, safety, etc.

General maintenance of floor, including equipment, lighting, air/heat etc. Support projects as requested

SKILLS

Proficient with Word, Excel, Outlook

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