Manager General

NICHOLAS CARN

EMAIL: ********.****@*****.***

CELL: 1-204-***-****

EXPERIENCE

4* Deluxe Delta Hotel, Winnipeg, Canada

*** ***** *****, * *&B outlets, sq ft 19,171 banquet space, indoor and outdoor pools

February 2016 to February 2017

Achievements:

• Increased RevPAR 6.7% over 2015

• Achieved 65% profit flow-through

• Delivered budgeted Net House Profit against a revenue decline vs. budget

• Created additional catering revenue stream from outdoor pool, resulting in $15,000 in first 4 months of operation

4* Marriott Peterborough, Peterborough, UK

August 2011 to February 2016

General Manager

163 guest rooms, 3 F&B outlets, sq ft 9,321 banquet space

Achievements:

• Increased RevPAR by 8.3% in 2014

• Achieved an additional 3.4% in total sales vs. budget in 2014

• Winner of the 2013 ‘Staff and Service Excellence’ award for Europe in 2013

• Improved Net House Profit by 2% against a revenue decline in 2013

• Achieved 3rd Place for F&B profit conversion in the UK and 27th in Europe in 2013

• Delivered £170k additional sales vs. budget in 2012

4* Deluxe Marriott Regents Park, London, UK

February 2008 to August 2011

Director of Operations

304 guest rooms, 2 F&B outlets, sq ft 5,564 banquet space

Achievements:

• Historical revenue achievement of £15m for the property in 2010

• Increased F&B Revenue by £140k in 2010

• Achieved highest improvement in ‘Associate Engagement’, UKIMEA 2009

• Awarded ‘Most Improved Brand Standard Audit’, UKIMEA 2008

• Awarded ‘Most Improved Guest Satisfaction’, UKIMEA 2008

• Completed full refurbishment of all Food and Beverage outlets

4* Marriott Cheshunt, Cheshunt, UK

January 2006 to February 2008

Director of Operations

143 guest rooms, 2 F&B outlets, sq ft 2, 433 banquet space

Achievements:

• Historical revenue achievement for the property in 2007

• Improved House Profit by 2% 2007

• Awarded ‘Most Improved Guest Satisfaction’ 2006

4* Renaissance London Heathrow, London, UK

December 2002 to January 2006

Director of Rooms Operations

649 guest rooms, 2 F&B outlets, sq ft 31,280 banquet space

Achievements:

• Increased Associate Engagement for the Rooms Discipline by 10% 2004 vs. 2003

• Awarded Most Improved Brand Standards 2003

5* Marriott Hanbury Manor, Ware, UK

January 2001 to December 2002

Assistant Operations Manager

161 guest rooms, 4 F&B outlets, sq ft 16,146 banquet space

Achievements:

• Improved Overall Satisfaction by 10% 2002 vs. 2001

• Improved Brand Standards by 20% 2002 vs. 2001

Skills & Experience

Revenue Management

Sales Strategy and Selling

Budget and Forecast models

TravelClick

STR Data Analysis and Benchmarking

Union and non-union environments

Negotiation Skills

• Business Acumen

• Advanced Presentation Skills

• Impact Leadership

• 7 Habits of Highly Effective People

• Dynamic Teams

Personal Particulars

Nationality : British

Language : English

Date of Birth : 4 September 1973

Education

E-Cornell (on-line university) July 2014

'Excellence in Market Strategy and Profitability'

Bookkeeping and Accounting (on-line course) October 2010

‘Bookkeeping and Accounting 101 for Everyone’

Sheredes High School, Hoddesdon, UK July 1989

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