Computer Hardware Technician / Network Admin / Phone Administrator

Robert Kugler

*** ******* *** *********, ** *****

https://www.linkedin.com/in/robertMkugler11

******.********@*****.*** 847-***-****

IT Network Specialist and Project Management Specialist

Deliver results by connecting strategy to execution

Project Manager & Operations Specialist with extensive experience in many facets of Project Management & Operations Manager & over 20 year experience as Computer Hardware Technician/Phone Technician and Administrator with personal credibility, integrity, effective leadership, will roll-up sleeves to get the goals accomplished, and known for having a positive and happy attitude. Strong business partner who delivers results by connecting strategy to execution, builds relationships, and uses analytic skills to make fact based decisions.

Professional Experience

Promotions Unlimited Corporation, Mt. Pleasant, WI 1993 – 2017

Network Administrator - Phone Administrator - Hardware Technician - Maintenance & Janitorial Supervisor - Shipping Supervisor - Mail Room Supervisor

Hardware support include: Perform installation, testing and maintenance/Repair of all hardware equipment, provides training, and Monitors performance.

Network systems include: Perform installation, testing and maintenance of server hardware and software, Provide day-to-day infrastructure support, Maintains systems, Monitors, performance. Administrates, email systems, Provides security, Investigates new technologies, Maintains offsite backup.

Telephone and Voicemail systems include: Perform installation, testing and maintenance, Installation of all voice & data related cabling for network infrastructure. Supervises support staff, Co-ordinates with vendors. Monitors carrier contracts for Old system Fujitsu 9600 PBX and AVT VM, New system NEC SV8100 and Univerge UM8000 Voice mail and created documentation for (SOP)

Payroll systems support include: Maintains payroll software ADP and Paylocity, Provides payroll data backup, Co-ordinates with vendor to maintain corporate standards.

Purchasing tasks include: Computer hardware, Computer software, Network hardware, HP Printers and printer supplies, Maintenance service, Telephone equipment and services, Fax machines and supplies

Maintenance/Janitorial include: Manage current staff of 4 employee, Assigns tasks/duties

Shipping Supervisor include: Created documentation for (SOP), and managed staff to pick pack and ship product for 3rd party company.

Mail Room Supervisor Include: Supervise staff for monthly catalog and advertising mailings of over 2000 kits.

All That Jazz - Count Video Productions 1989 – 1993

Owner-Store Manager

Managed two locations in all aspects of business and day-to-day sales & operations

Ordered all merchandise and managed vendors or suppliers

Precision Video 1985 – 1989

Owner-Store Manager

Managed one locations in all aspects of business and day-to-day sales & operations

Ordered all merchandise and managed vendors or suppliers

Education

Coyne American Institute, Chicago, IL 1981 - 1982

Electrical Maintenance Diploma

Northern Michigan University, Marquette, MI 1980 - 1981

Technical Certifications

Troubleshooting, Maintaining and Upgrading PCs

Networking Essentials

Technical Skills

All Windows MS suite of Products, Microsoft Access, Terminal Server, Microsoft Exchange, Active Directory, MS PowerPoint, MS Project, MS SharePoint, MS Excel, MS Word, Google Docs, Google Sheets, Google Sites, WIKI, Internet Explorer and other web browsers, Remote Desktop. AS400, MacAfee, AVG & Norton antivirus software troubleshooting equipment.

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