IT Project Manager
Resume:
Kenneth William Allan
Ken Allan Project Management Services, Inc.
Phone: 905-***-****
Email: *********@*****.***
Project Manager specializing in Operations, Infrastructure initiatives and Data Centre migrations for 15 plus years.
Expertise
Infrastructure Delivery
Data Centre Migration
Operational Process Development
Change Management
ITIL
PCO
PM Methodology
SDLC
Professional Experience
Senior Project Manager HCL Canada – Rogers Account – Various Infrastructure Projects
Oct 2016 to January 2017
Rogers Process and Communication (applicable to both HCL and IBM)
ITIL Change Management – Ensured project teams addressed lead times to support Rogers Change Management Process. . Attended iCab, TAB and CAB where warranted. Supported team members to secure approval at various change boards and presented to same on occasion.
Infrastructure Projects SDLC – Ensured projects followed the SDLC process incorporating M1 Discovery, M2 Solution, M3 Execution and M4 Closure including all process artifacts.
Project Status Reporting – Presented status to Rogers PMO and Directors per regular cadence. Prepared status reports highlighting progress, issues and risk. Highlighted assistance required to remove roadblocks when necessary.
Client Interfacing – Exercised strong leadership and good communication skills with Rogers Business Application Teams at the Director and Senior Management levels. Included, planning, scheduling, resourcing and presenting the approach to gain Business Support for P2V Migration methodology.
Client Project Communication – Collaborated with Business Application Senior Management and assigned resources to facilitate detailed planning, roles and responsibility delineation. Detailed planning sessions/reviews conducted two weeks out from implementation to ensure resource commitment and responsibility alignment. Communication Bridge leveraged during implementations adhering to change window policy.
Incident Control – Leveraged the Rogers process when escalations were required during Change Windows.
Secure Span Gateway Appliance for QA in the DMZ
Project Manager on a team of 5. Implemented infrastructure enabling external clients to access QA testing environment. Virtual machine appliances, FW rules and LB rules.
Responsibilities included: Scheduling, implementation, problem solving, project planning, communication planning, managing stakeholders, issue management, risk management, and chair project and client meetings.
Tools and Technology: VMWare, DS8870 Disk Storage, SAN Virtual Controllers, Windows, Juniper Devices, Rogers Change Management process, HCL Steady State support process, IT Asset Management process.
LNP Server Migration
Project Manager on a team of 8 including Vendor. Deployed Solaris T-5 Server, 750 GB of SAN, OS, SW Stack and User Credentials. Readied environment for application install.
Responsibilities included: Scheduling, implementation, problem solving, project planning, communication planning, managing stakeholders, issue management, risk management, and chair project and client meetings.
Tools and Technology: Solaris Sparc10, DS8870 Disk Storage, SAN Virtual Controllers, Active Directory, Security scans, Rogers Change Management process, HCL Steady State support process, IT Asset Management process.
Harmonized ESSBASE BI Release 2 Program
Project Manager on a team of Deployed Production, DR, QA and Test virtual machines. Readied environment for application install.
Responsibilities included: Scheduling, implementation, problem solving, project planning, communication planning, managing stakeholders, issue management, risk management, and chair project and client meetings.
Tools and Technology: VMWare, DS8870 Disk Storage, SAN Virtual Controllers, Windows, Juniper Devices, Rogers Change Management process, HCL Steady State support process, IT Asset Management process.
Senior Project Manager IBM Canada – Rogers Account - Server Refresh Program
Dec 2014 to Aug 2015
V2V Migrations
Project Manager on a team of 14. Migrated 2,100 plus virtual machines from old VMWare ESXi 3, ESXi 4.x to ESXi 5.x Clusters. No budget responsibility.
Responsibilities included: Scheduling, implementation, problem solving, project planning, communication planning, managing stakeholders, issue management, risk management, chair morning call (internal) and client meetings.
Tools and Technology: VMWare, DS8870 Disk Storage, SAN Virtual Controllers, Flash Copy, Windows, Linux, Veam, Visio, MS Office, MS Project, Rogers Change Management process
P2V Migrations
Project Manage team of 6-8 resources. Sub-set of SAN Migration project addressing 11 servers that could not achieve remediation criteria for new SAN Fabric. Solution convert older off support physical hosts to virtual environment.
Responsibilities included: Client presentations, scheduling, implementation, problem solving, project planning, communication planning, managing stakeholders, issues management, risk management, post implementation reviews.
Tools and Technology: VMWare, VMWare Conversion program, DS8870 Disk Storage, SAN Virtual Controllers, Flash Copy, Visio, MS Office, MS Project, Rogers Change Management process.
Senior Project Manager Securekey Technologies Inc. Jul 2012 to Aug 2014
Verify Connect Solution Delivery to AT&T
As an Operations Project Manager on a team of 8, deployed Identity Management solution to AT&T (Mobile & WEB) for reselling purposes. Potential revenue of $4M.
Responsibilities included: SOW negotiation, process development, project charter creation, project planning, communication planning, managing stakeholders, issue/risk management, change order management, internal team and client meetings, reporting status to executive team.
Tools and Technology: Visio, MS Office, MS Project, JIRA, Subversion, Confluence, Cloud Computing Solution.
Service Desk Outsourcing Project
As the lead Project Manager on a team of 6, facilitated the outsourcing of the Service Desk achieving a gross annual savings of $500K, funding a $250K re-organization cost.
Responsibilities included: SOW development, presentation of options and recommendation to executive management, training plan, project charter creation, project planning, communication, vendor management, stakeholder management, Issue Management, internal and service provider meetings, status reporting to executive management.
Tools and Technology: Visio, MS Office, MS Project, PowerPoint, TELUS Agent Anywhere (TAA) solution.
Credential Brokering Services Delivery to Government of NWT.
As the Operations Project Manager on a team of 8, implemented the infrastructure and Operational Process to support contractual commitments to the Government of the North West Territories. Annual revenue $150K.
Responsibilities included: process development, project planning, communication planning, managing stakeholders, change order management, internal team and client meetings, reporting status to executive team.
Tools and Technology: Visio, MS Office, MS Project, Cloud Computing Solution.
Other Projects
MasterCard - First implementation of Connect application
FCCX – Credential Brokering Service delivery to United States Postal Service
Mint – Connect application delivery to Royal Canadian Mint
Herjavic – Outsourced SecureKey security monitoring achieving “separation of duties compliance” for Government of Canada Credential Brokering Services contract
Senior Project Manager Bell Canada – Bell Business Markets Jan 2011 to Jun 2012
Community Care Information Management’s Integrated Assessment Record Project
Lead project Manager on a team of 6 Delivering Operational, Privacy and Security Reports and enhancements to existing Assessments. Contract value $1M.
Responsibilities: SOW development for Fixed Price contract, application development, integration, testing and deployment services, scope management, change management, project planning, risk and issue management, communication management, vendor management, internal team meetings and client facing meetings, status reporting.
Tools and Technology: MS Office, MS Project, COTS Application, High Availability environment, Citrix and Proprietary database.
Brockville General Hospital’s Clinical Document Repository Project
Lead Project Manager (replaced existing PM) on a team of 5 delivering a Common Document Repository pilot application and interfaces, facilitating bi-directional data flow between our Electronic Medical Records application and Common Document Repository. Contract value $1M.
Responsibilities: application development, integration, testing and deployment services, scope management, change management, project planning, risk and issue management, communication management, vendor management, internal team meetings and client facing meetings, status reporting.
Tools and Technology: MS Office, MS Project, COTS Application, High Availability environment.
Symcor, Inc – Mississauga, Ontario Feb 2003 to Dec 2010
PCO & Project Manager
Responsibilities
Provide leadership in the delivery of the Project Management Methodology.
Support the delivery of Business Outsourcing solutions to external clients.
Deliver project Scope within Cost, Schedule and Quality expectation.
Accomplishments
Delivered 30+ projects with budgets ranging from $0.2M to $5.8M.
Managed the correction of a troubled program returning status to a healthy state within a five-month interval. Program was ongoing for two years with the objective to implement a new Client Billing and Reporting System.
Implemented VOIP solution encompassing seven hundred phones over eight US sites.
Implemented Payment Card Industry (PCI) Data Security Standard Compliance for ISS Line of Business’s First Data Customer. This marked Symcor’s first PCI Certification.
Program managed suite of fifty-three infrastructure projects supporting Symcor’s Truncation Electronic Cheque Processing initiative.
Successfully completed of first Symcor US remote capture site in Orlando, Florida.
Successfully implemented IT infrastructure supporting Alberta Treasury Board’s transition from competitor’s services.
Successfully completed Symcor’s 2004 Canadian site rationalization strategy. Relocated staff and IT infrastructure reducing from 18 to 11 locations across Canada. Scope encompassed server relocation, repurposing of network and SAN equipment, application consolidation and legacy application migration.
Perot Systems Corporation – Dallas, Texas Dec 1999 to Nov 2002
Service Delivery Manager, Hillcrest Health Systems – Tulsa, Oklahoma
Responsibilities
Provided leadership for local/leveraged team consisting of 38 members.
Managed P&L for infrastructure related cost and account recovery.
Accomplishments
Selected, released and transitioned Hillcrest Health Systems staff.
Established and reported delivery status per Service Level Agreements.
Data Centre Migration Project, Catholic Healthcare - West Phoenix, Arizona
Responsibilities
Conducted application and hardware inventory at 17 hospitals within 14 cities.
Accomplishments
Summarized and presented recommendations to senior leadership team.
Participated as core project team member with hardware logistics/planning responsibilities.
Contributed to team planning effort to migrate 116 servers.
Business Services Manager, Nortel Account
Responsibilities
Provided leadership to develop and recommend solutions addressing customer capacity requirements.
Provided business justification and costs for new capacity additions per client process.
Assisted Clients and Account Management with fiscal budget cycle.
Accomplishments
Developed and implemented Server Consolidation plan. Met customer expectation consolidating 31 to 13 servers in 18 months.
Nortel Networks – Brampton, Ontario May 1977 to Dec 1999
Several IT positions requiring increased technical skills, culminating in a business support focus. Responsibilities and Accomplishments can be made available upon request. The roles and time frames were as follows:
1997 – 1999 Advisor, MPE Computing Services
1995 – 1997 Senior Specialist, Leased Asset Management
1991 – 1995 Senior Specialist, Service Integration
1986 – 1991 Senior Specialist, Hardware Support
1978 – 1986 Coordinator/Manager, Shift Operations
Education, Certifications & Professional Development
Education
Master’s Certificate Project Management, Schulich School of Business, 2010
Computer Programming, Control Data Institute, 1976.
Certifications
ITIL Foundation Certificate – IT Service Management, 2005
Professional Development
Pursuing the Project Management Professional designation from the Project Management Institute
Successful Project Management (Perot Systems)
Essentials of Project Management Part I and II (SPM Group Ltd.)
Negotiations
Successful Project Facilitation
Project Management Workshop Mechanics
Graduate of Perot Systems Level 1 Leadership Program (12 month initiative)
Graduate of Nortel’s Management Program
Multiple company-provided Communication, Interpersonal and Team Management courses.
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