Sales Customer Service
Resume:
Yota Xiong
Thornton, CO ****3
Email: **********@*******.***
OBJECTIVE: I am a highly disciplined, creative and exceptionally organized business professional seeking a career Project and/or Program Management opportunity with advancement potential in complex IT deployment logistics and operations. I pride myself on my ability to continually improve business process that achieves superior business outcomes and the highest levels of customer satisfaction. My diverse background in Project Management, technical sales, sales support, sales operations, logistics, procurement & inventory management...in addition to complex IT project deployment management makes me an ideal candidate. Above all, I thrive on working in a high performance team environment and giving my absolute best to bring success and fun into every project. EDUCATION:
Almeda College Boise, OH
B.S. in Business Admin. August, 2000
Denver Business College Denver, CO
Business Marketing Management August, 1993
EXPERIENCE:
CDI TALENT & TECHNOLOGY SOULUTIONS – IBM BOULDER, CO CMSS PROJECT MANAGER
3/2013 To Present
IBM Managed Storage Services: Determine Scope of Work, Data Center facility space, power & technical requirements, request & evaluate quotes, negotiate pricing & delivery, order & expedite equipment & labor, coordinate deployment & installation at U.S. sites with multiple teams, vendors, business partners, and subcontractors. Provide cost estimates for RFPs & Capital forecasts. Purchase IT (San, Network, Backup) hardware, parts, equipment, software, technical services labor & materials. Program & Project management including risk assessment/mitigation and ensuring solutions are in compliance with the customer’s contract. Main Point of Contact between IBM team and our subcontractors/suppliers. Responsible for hardware and software asset management and license compliance to ensure audit readiness. Manage vendor delivery to meet customer and project deadlines.
Managed and oversaw CMSS network upgrades at all of IBM sites, Boulder CO, Poughkeepsie NY, Lexington KY, Rochester NY, Southbury CT, St Louis, MO and the United Kingdom. Planned, oversaw and managed all network system equipment implementation projects. Because of frequent interaction with users, multiple project teams, outside vendors and suppliers able to develop resource planning and implementation schedules. Worked with the stakeholder to determine the requirements, and then oversaw the installation to ensure that all of the customer expectations for contracted time, cost, requirements and demands were met. Did follow-up with all the users to ensure that they were satisfied with what they had.
• Oversaw planning and successful implementation of hardware and software.
• Well versed at presenting changes to Executive Board to gain approval of projects
• Work closely with SAN Admins, other PM’s and DPM’s to ensure professional implementations.
• Effectively directed staff and contractors.
• As a senior member and lead trainer of the IBM Deployment team, I successfully project-managed medium to large scale, highly complex IT datacenter deployment projects for both IBM internal and IBM external customers consistently on-time and under budget...while consistently maintaining high levels of customer satisfaction.
• My responsibilities included analyzing the project scope, generating and validating equipment lists, securing capital funding approval, procuring all hardware and software, defining logistical requirements and ensuring the completion of all assigned projects.
• I worked closely with IBM Engineering/Storage Architects to validate the proper configurations, quotes and verification of Servers, Storage and Network equipment already in production to ensure defect free deployments. PITNEY BOWES / IBM, BOULDER, CO
CUSTOMER SERVICE TECH SPECIALIST
6/2009 to 3/2013
•Monitor, Coordinate, and manage all customer projects to insure 100% customer satisfactory.
•Receive assets, including:
• Handling order delivery and acceptance, including visually inspecting carton for damage and reconciliation of shipment with shipment documentation (bill of lading)
• Validating contents against packing slip and order completion
• Notification of receipt and corresponding updates
• Notification of discrepancies, if any
• Asset tag and complete updates to asset data repository
• Provide warehousing, including:
• Site preparation and access control
• Warehouse inventory and tracking
• Coordinate Site transportation
• Ship assets, including:
• Handling of the shipping request
• Preparation, coordination and tracking of shipment
• Disposal of assets
• Update asset data repository
• Conduct regularly scheduled storage/cage inventory and assist with reconciliation of data in asset repository
Assist/perform annual and periodic inventory and assist with reconciliation of data
• Assist with asset inquiries
• Assist with asset retirements
• Accurate maintenance of all required logs.
• Functions expected include: walking or standing for extended periods of time
(possibly entire shift) and lifting up to 75 pounds
• Maintain physical appearance of site.
• Knowledge, understanding and adherence to PBMS policies and procedures.
• Demonstrate flexibility in satisfying customer demands in a high volume, fast paced environment.
• Take direction from Service Delivery Manager as required.
• Participate in company training and site cross-training as appropriate.
• Maintain workspace and related equipment to provide visitors with a business environment, which is efficient, organized and safe.
• Compile, review and maintain data from purchase order, requisitions and other documents.
• Prepare and maintain records and reports of inventories.
• Issue or distribute assets on information from incoming requisitions.
• Store items in an orderly and accessible manner in warehouses or specified areas.
• Understand contractual metrics to ensure compliance and remedy discrepancies.
• Assist customer to be audit ready,
• Confer with customers from various organizations and countries.
• Participate with management in writing work instructions and procedures.
• Assist with development of new operational processes when customer’s needs change..
COAL CREEK LIQUORS, LAFAYETTE,CO
9/2005 to 9/2009
Owner/ Manager:
• Supervise subordinate personnel including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions.
• Conduct regular and spot check inventories of merchandise, supplies, and equipment.
• Ensure that there is an adequate supply of materials available.
• Purchase Order, receive, inspect, and store equipment, merchandise, commodities, materials, and supplies.
• Maintain and update all accounting/booking records to ensure accuracy.
• Verify that cash intake matches sales and inventory activity.
• Set up and close cash registers and prepare deposits.
• Receive and fill liquor orders for clubs, restaurants, and hotels as required.
• Display new items and existing stock.
• Assist customers in finding products, making selections and purchasing items.
• Provided efficient, courteous and knowledgeable service to the customers
• Resolve potential confrontational issues when dealing with intoxicated individuals, shoplifters, and customers.
• Responsible for strict control and maintenance of the sale of beverage alcohol, assuring that all laws and regulations were strictly enforced.
• First point of customer contact.
• Ensuring that the company is operating at its best. Responsible for the coordination and administration of the daily operation, phone, computers, general business activities, internal and external communications. REFERENCE: AVABILITY UPON REQUEST
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