Kenny Brown

Summary

A+ Certified Help desk technician with experience in the computer maintenance industry.

Familiar with all facets of computer installation, maintenance, software and repair.

Experience includes Dell servers, printers, laptops, desktops, IBM servers, laptops and desktops, HP desktops and laptops, Sony laptops and desktops, Apple desktop and laptops, Cisco, Motorola Vanguard routers, Compaq computers and Lenovo desktops and laptops.

Also am very knowledgeable in smart phone support.

Printers includes HP, Lexmark, Dell, Epson and Cannon.

Support for Windows XP, 2000, 7, 8, Windows Server and Microsoft Office.

Control circuit troubleshooting.

Customer phone support for most hardware in computer field.

Electro-mechanical proficiency.

Works well in a team environment.

Superior troubleshooting skills.

Previous technical support experience.

Excellent written and verbal communication skills.

Excellent interpersonal skills.

Understanding of client business requirements.

Software support for Windows XP, 2000, 7, 8 and Windows Server.

Technical Skills

Windows XP, 2000, 7, 8, Windows Server, MS Office Suites, HP, Lexmark, Dell, Epson and Cannon Printers, Dell servers, printers, laptops, desktops, IBM servers, laptops and desktops, HP desktops and laptops, Sony laptops and desktops, Apple desktop and laptops, Cisco, Motorola Vanguard routers, Compaq computers and Lenovo desktops and laptops, smart phone and mobile device support.

Education/ Certifications

DeVry Institute: Electronic Technician Diploma

A+ certification

Dell Server, Desktop, Laptop and Printer Certification

IBM Desktop, Laptop Certification

Lexmark Certification

Cannon Certification

HP Certification

Sony Certification

AES

Help Desk Technician

November 2013 to December 2016

My job was to configure hardware for new rack server systems going to electrical plants. The

equipment included HP servers, cisco switches, apc ups, routers and netbotz monitoring systems.

Forever21

Help Desk Technician

June 2016 to October 2016

Troubleshot POS technical problems at the Forever21 stores via internet using Dameware software.

Repaired, installed software and updates for the VeriFone pin pads installed on all POS systems.

Fashion Institute of Design and Merchandising (FIDM)

Help Desk Technician

March 2016 to May 2016

Resolved hardware issues on desktops, laptops, printers, smart phones and Mac’s.

Installed Windows 7 and 8 on client systems.

Repaired Lenovo desktops, laptops and Mac destops.

This was a temporary position while the technician for site was gone for 6 weeks.

UPS

High Value Associate

October 2015 – March 2016

Working in warehouse shipping hub retrieving high value packages from trailers before they are released to the drivers.

The packages are processed and then returned to driver’s trucks with paperwork they sign showing they received the packages

Qualxserv / Worldwide Tech Systems – Los Angeles, Ca.

Field Engineer III Specialist

June 2000 to July 2015

Troubleshot electrical/electronic control circuits.

Contacted new and existing customers to discuss their needs and to explain how these needs could be met by our specific products and services.

Emphasized product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.

Interpreted and validated technical issues, test solutions and follow-up and escalate when necessary.

Worked collaboratively with clients, team members, implementation consultants, and resources across the company to achieve desired results.

Worked on projects, which provided value to the department, the company, and the client base.

Installed and supported Windows XP, 2000, 7 and 8, Windows Server and Microsoft Office.

Provided support for Dell, IBM, Sony, Lexmark, HP, Apple, POS equipment and other related hardware.

Assisted clients in upgrading computers from different Windows platforms.

Installed software and upgrades to clients we serviced.

Provided help desk support for Electronic Arts as a replacement when techs were on vacation or medical leave.

Performed upgrades, software patches, hardware repairs and configured new systems for new employees.

Trained younger techs on various hardware and software platforms.

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