GREGORY GARRISON

**** **** **** ****, *******, OH 45150

Home: (513)acy26u@r.postjobfree.com

SUMMARY

Motivated IT professional with 15 years' experience in IT/IS Networking, Deskside Support, ProjectManagement and Customer Support. Proficient in resolving complex issues across PC, MAC and Networkingplatforms. Excellent knowledge in hardware, software and architecture based on company needs and standards.Oversight on various IT projects and kept within scope of original design to minimize scope creep.

RELEVANT SKILLS

Network configuration and support Knowledgeable Imaging and DeploymentExperience multiple OS/MAC environments DHCP/DNS Ethernet and Firewall proficientHardware expert Troubleshooting proficiencyVMWare experience CitrixSwitch configurations Active Directory GPO

EXPERIENCE

KOCH FOODS

Fairfield, Ohio

IT/IS Deskside Support III - IT Plant Project Manager 11/2015 to Current

Plant employed 1000 - Workstation users 250.Managed oversight and deployment of all hardware and software technology processed on site.Imaging, deployment and monitoring of all new workstations, monitors, access points, cisco switches,Fiber upgrades, Vlan configuration, phone systems, IDF cabinets and data center, cameraimplementation and security access, active directory permissions and group policy, advanced knowledgein Citrix environment, maintaining integrity of plant infrastructure as a whole.Imaging and deployment of new workstations HP and Wyse workstations 250 (changeover XP toWIN7).Controlling break/fix profit and loss.Asset Management - hardware and software inventoried.

DATACOM SPECIALISTS

Western Hills, OHIO

Network Engineer/Desk side Support Tier III 09/2014 to 09/2015

SCCM 2012 conjunction with Active Directory - Monitor and manage devices on Windows networkdeploy updates and implement changes to softwareUpdate, install and patch client's applications and push security updates on the back-end - Third Partymonitoring, management and deployment software were also used.Assisted installation new wireless infrastructure

KROGER SUPPORT CENTER BTC

Blue Ash, Ohio

ISN Networking Analyst 05/2013 to 09/2014

Troubleshoot switch issues -Communication to network, functionality, correct tags for Vlan traffic,Broadcast storms, loopback and configuration issues.Troubleshoot known wireless access points, Tranzeo's, Vlan, and juniper fuel issues such ascommunication to network, remote reboot, VLAN tagging, clearing Nymbol firewall files, Batterybackup monitoring, Temp monitoring, sever monitoring.Monitor server information - battery backups, temperature, NIC issues, board and fan issues, switchfirmware updates, configurations and troubleshooting

ATOS

Mason, OH

Level II support 10/2012 to 05/2013

Serve as Level Two Support for ServiceMaster Companies (Trugreen, Terminix, Furniture Medic, andMerryMaids).Troubleshoot known computer issues such as network connectivity, VPN troubleshooting, add orremove users to specific groups, account lockouts, password resets, software/patch updates, installs,Java related errors, access Issues to specific applications or software.

CARL ZEISS VISION

Hebron, KY

Customer Care/ Product Support 03/2009 to 10/2012

Assist in numerous customer focused activities to ensure customer satisfaction.Assist Eye Care Professional Retail Chains with order processing, product support, status inquiries,credit and or refund status.Trainer for new employees on various operating systems.

EDUCATION

BACHELOR OF SCIENCE: INFORMATION SYSTEMS 2017Strayer UniversityConcentration Project Management Deans list GPA 4.0Anticipated Grad date 08/17

SKILLS

Active Directory, VMWare experience, Network configuration and support, Cisco and HP switches, VLANconfiguration and tagging, Windows Server 2008r2-2012, Citrix, Windows OS platforms, Image creation andDeployment, VoIP knowledge, UNIX, MS Office Suite 2010-16, RDP, Teamviewer, Dameware, SAP, JDE,AS400, Adobe CC, MAC OS, Remedy ticketing, Identity IQ ticketing, Connectwise, TUNA (MRG), SCCM,AP's (Aruba, Cisco), Varied range of hardware and software troubleshooting

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