Manager Management

Strong property management and facilities background with solid record of performance improvement, cost reduction and leadership in commercial real estate, retail and parking facilities. Communicates effectively with architects, engineers, site planners, all levels of employees and management to develop and exceed budgetary expectations and develop comprehensive plans detailing all aspects of the building design standards. Responsible for all aspects of employee training and development. Proficient with Windows XP, Microsoft Word, Microsoft Excel, Lotus Notes, Egencia and 360 Work Order System.

Blue Chip 2000 Facility Services, Cincinnati, OH 2016 – Present

Facilities Director

Responsible for managing the overall operations within the Company strategic and policy framework as set by the President and serving as a member of the Executive Leadership Team along with the Chief Financial Officer, Vice President and Human Resources Director. Primary responsibility is ensuring organizational effectiveness by providing leadership for the organization’s operations and contract delivery functions. Working with management to contribute, develop and implement organizational strategies, policies and practices.

Hokanson Companies, Indianapolis, IN 2016 – 2016

Senior Facilities Manager

Responsible for facility management for a defined territory of over 300 commercial properties, including monthly property inspections, working with maintenance personnel and the supervision of several Senior Property Managers to manage service requests, developing operating budgets, hiring and managing contractors and approving operating invoices. A strategic thinker who focuses on client satisfaction, cost saving initiatives and leadership to help grow the companies footprint. Maintained very close relationship with the Executive Customer Team.

Jones, Lange LaSalle, Cincinnati, OH 2011 – 2016

Promotion – Fidelity Investments Account 2015 - 2016

Managed over 1M sq. ft. Office, Production facility. Responsibilities include managing Landscaping division, Operations Manager which includes Engineering staff of 23, Move Coordinators Dining/Catering Services, Construction Staff and multiple projects.

Facility Manager - P&G Account 2011 - 2014

Managed over 135,500rsm of Corporate Engineering Technology Labs, R&D Facility, The Gym and Consumer & Customer Focus Facilities for Procter & Gamble at the Beckett Ridge location in West Chester, Ohio. July, 2014 Iams, Lewisburg site was added to my portfolio. The Lewisburg site consists of 193 acres and 162,076 sq. ft. of Research facilities, Warehouse, Fumigation, Mechanical housing and Security facility.

US Bank, Cincinnati, OH 2007 – 2011

Vice President, Corporate Real Estate

Managed over 1 million square feet of Corporate Office, retail, parking facility and operation center environment within the Cincinnati Business District. Core responsibilities: Property and project management and all related administrative functions. Property management

responsibilities include day-to-day management of operations; service vendors, contractors, grounds maintenance and consultants engaged in the facility. Management of all construction, remodeling, capital projects and tenant improvement projects. Administrative responsibilities include complete financial management of the portfolio; budget preparation and review, financial forecasting, accruals, SOX, capital budget development, invoice processing, audit and compliance, and monthly tenant invoicing and yearly reconciliations. Ensure all facility-related needs are appropriately managed.

Comfort Systems USA, Cincinnati, OH 2002 - 2007

The Premier Provider of Business Solutions Addressing Workplace Comfort, Environment, Processes and Energy Services.

Senior Account Manager (Company Relocated)

Direct activities for eight National Account Managers, sixteen Call Center Analysts and seven Billing Specialists. Review customer invoicing to insure consistent pricing methods and contract compliance. Quarterly meetings with national account customers to ensure complete satisfaction. Conduct regular meetings with direct reports to review account issues and develop resolutions to ensure continuous internal and external customer satisfaction. Manage all aspects of the Call Center statistics and call volume coverage.

Manage and maintain policies and procedures, as outlined by the company to ensure an efficient, productive and safe working atmosphere. Coordinate and direct training programs necessary to meet the goals of the business plan for technical and administrative staff. Assemble and estimate service and repair projects and manage service contracts. Constant interaction with corporate office to set and ensure that the policies and procedures for national account customers were met.

Viox Services, Inc., Cincinnati, OH 1998 – 2002

Fully Integrated Facility Management/Maintenance Company

Operations Manager, Multi Site Division 1998 – 2000

General Manager, OH/KY/IN/TN Multi Site Region 2000 – 2002

Directed activities for 35 employees, including Account, Site and Service Managers, electricians, plumbers and facility maintenance mechanics in all aspects of commercial building operations. Facility maintenance and project work for over 700 U.S. Bank Branches and 1500 automated teller machines (ATM’s) throughout Ohio, Kentucky, Tennessee and Indiana.

Managed 900,000 square feet of office and manufacturing Facilities for Fidelity Investments within the Cincinnati – Northern Kentucky area. Manage 500,000 square foot facility for MidFirst Credit Union in Middletown, Ohio. Evaluated and selected bids, analyzed job costs, prepare forecasts and performed P&L review. Interviewed, selected and trained new employees.

Managed day-to-day employee relations including annual performance evaluations.

Managed four major accounts simultaneously.

Developed accurate yearly sales, direct operational support costs and gross margin budgets while controlling operating budgets of $5.5 million plus individual project budgets.

Increased sales from $1.2m to $3.4m within 13 month period in single business unit while adding value to the customer

Profit and loss responsibilities for Multi-Site Business Segment.

Develop and present action and operational plans, as well as sales strategies.

Established and conducted monthly preventative maintenance plans and schedules.

Prepared and conducted monthly safety meetings for all field mechanics.

Maintained operational excellence through Process Improvement and Skills Training for all mechanics while maintaining by a 98% customer satisfaction rating for four years straight.

Negotiated and coordinated of all vendor, construction, maintenance and service contracts.

EDUCATION

University of Cincinnati

PROFESSIONAL DEVELOPMENT

IFMA – Facilities Management

PROFESSIONAL AFFILIATIONS

BOMA - Building Owners & Managers Assoc.

IFMA-International Facility Management Assoc.

IREM - Institute of Real Estate Management

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