Customer Service Management

Subnin Jahan

Apt-***, **** Danforth Avenue, Toronto, ON M4C1L5

Contact: +1-647-***-****

Email: ***********@*****.***

CORE COMPETENCE

Seeking a position that will value my outgoing personality and advanced level research skills evident from education and communication skills. Able to work well independently, and appreciates building upon ideas in a team. More than one year Town Planner and three years bank professional (HR, Customer Service) experience make passion and hunger to learn and grow as professional.

Strong educational background in Business administration and Human Resources Management accompanied with good knowledge in efficient teamwork, problem solving, analytical skills and strategic thinking.

Skilled at working in an interdisciplinary team using project management skill such as quality control, project demand management, budget and cost management, risk management for a number of urban planning projects.

Good knowledge and possess practical experience on organizational behavior to pay higher importance to customer satisfaction, able to work in time constraint to achieve the target and goals of the organization with good team management.

Expert in negotiation with different stakeholders and excellent communication skill with civic, regional, government and non-government organization.

Extraordinary written and oral presentation skills: in preparing different reports in MBA, MURP, BURP and professional different position.

Gained insight in cross cultural environments and diversity inclusion in work place, health and safety management, customer relationship Management (CRM): studied in Human Resources Management program.

Extensive data collection experienced, most recently following up experience with interview-based qualitative research and analyzing data.

Other skills

MS Project, Leadership, Result Oriented, Team Working, Highly motivated, ability to work under minimum supervision, Resource Management, Strong Knowledge and experience on Microsoft Excel, Microsoft Project, Word, Access, Outlook, Power Point Presentation and GIS (for mapping layers and showing map details).

Professional Experiences

Marker Period Sep 2014- Dec 2015

Ryerson University

Assisted in the grading of tests and term papers.

Proctored tests, midterms and quizzes.

Research Assistant Period Sep 2014- Sep 2015

Ryerson University

Prepared and modified the questions of the interview

Conducted in-depth qualitative interviews of parents of children attending grade 5 or 6 on Children’s independent mobility (CIM).

Recruited participants for the study by considering the criteria of the research.

Assisted to analyze the data.

Compellation of assigned activity with the assigned time limit

Town Planner (Permanent) Period: September, 2011- August 2013

Manikgonj Municipality, Bangladesh

Practical expertise in examining the proposed building plan and expansion of work at government and non-government level. Took necessary steps on due time for building approval through proper securitization of environment friendly criteria for a sustainable town.

Involved to prepare master plan of the municipality. Master plan includes a number of activities the history of municipality, statistics, peoples oriented services, development, expansion and progress and a survey report comprised of specific particulars.

Managed information concerning rule regulations applicable for development of municipal land and construction.

Formulated development proposals for municipality and submit to the higher authority concerned.

Maintained co-ordination with concerned other organizations in connection with the town development.

Maintained proper importance concerning maintenance of environment for town planning. Very much efficient to prepare plans for environmental protection.

Presented plans to civic, rural and regional authorities and hold public meetings to present plans, proposals or planning studies to the general public and special interest groups.

Performed on management and implementation of special current planning projects in land use planning perspective on both public and private development proposals.

Performed to writing reports, which make recommendations or explain detailed regulations. These reports may be for a range of groups, from borough councils to regional assemblies, or members of the public.

Skilled at working in an interdisciplinary team using project management to planning and urban design.

HR Assistant (Permanent) Period: January 2009- December, 2010

Bank Asia Limited

Scheduled interviews.

Completed new hire paper works (call interviewee, background investigation, generate and send offer letter).

Maintained the HRIS database

Conducted training and information sessions

Customer Service Officer Period: January 2007- December, 2008

Bank Asia Limited

Responded to a range of requests and queries of customers includes account inquiries on account balances, transaction details, statements and fees and charges, new products and offers.

Performed to open new accounts/closing accounts

Handled cash transactions and cash balancing.

Promoted bank products and services.

Delivered all type of phone requests.

Education

Certificate on Human Resources and Management 2016

Ryerson University, Canada

Master of Urban and Regional Planning (MURP) 2013

Bangladesh University of Engineering and technology (BUET), Bangladesh

Master of Business Administration (MBA) 2012

University of Dhaka, Bangladesh

Bachelor of Urban and Regional Planning (BURP) 2007

Jahangirnagar University (JU), Bangladesh

Research & Thesis

Provision of Open space in Manikganj Pourashava: A Study from Institutional Aspect

MURP thesis, Bangladesh University of Engineering and technology (BUET) Bangladesh

Analysis of Public Residential Development Project: Case Study of Purbachal New Town Project

BURP thesis, Jahangirnagar University, Dhaka

Internship program

Government of the People’s Republic of Bangladesh, Local Government Engineering Department, Bangladesh

Practical and Field Works

Engineering surveys, Elementary cartography and map reading, Basic design & graphics, Local area plan, Neighbourhood design, Site analysis and study of landscape elements, Identification of problems and prospects of an area, Layout design of an area, Detail area plan, Transportation planning, Analysis of population growth, socio-economic change, land use change, poverty alleviation, basic need fulfilment, equal distribution of resources, Conducting EIA, Preparation of a complete physical plan of a village.

Professional Certifications

Certificate course on “Application of Geographic Information System” 2012

Bangladesh Institute of Planners (BIP)

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