Customer Service Rep
Resume:
Dian L Pogue
Denver, Colorado ****9
*********@*****.***
Job Target: to gain professional growth as a team member executing critical services that contributes to the profitability of a company. Computer Experience: I have over 20 years’ experience working with computers. I am skilled in 10-key by touch and type 52 WPM. I can operate windows and excel systems plus outlook and MS Dos. Key Qualifications: Cheerful and helpful with customers and colleagues. I am able to learn new tasks quickly. Highly effective in negotiation, problem solving, and analysis. Handle crisis situations in a calm and capable manner. Hard working reliable; able to collaborate in a team enterprise. Effectively motivates others on all levels in the achievement of individual and organizational goals. I have fifteen plus years of experience in Customer Service Call-Center and W@H environments.
Job Experience:
Customer Service Rep/Field Support Rep. (05/13- Present) Dish Network, Thornton Colorado
My job function is to answer in bound calls from customers regarding their Dish Satellite service. Key role is to answer questions add or remove programming plus troubleshoot in issues with their service. I also adjust their bill if there are errors or service related outages. My most recent assignment is in the Field Support Dept. where I help our technicians iin the field while the are at customers’ homes.
Customer Service Rep. (07/8-05/13) Comcast Cable, Denver Colorado My main job function was to answer in bound calls from cable, internet and phone customers regarding their billing and technical issues with their services. Customer Service Rep. (05/06-07/08) MoneyGram International Inc., Lakewood Colorado
My job function on a daily basis was to answer in bound calls for customers wanting to send money to friends, relatives and businesses all over the world. Head Casher (05/05-05/06) Home Depot, Poplar Bluff Missouri I worked the Customer Service Desk and Returns desk also managed cashiers on the floor and handled daily paperwork load.
Education:
GED Petersburg H.S. Petersburg VA 1987
References: On request
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