JIMMY L. KEITH

*** ***** ****** **.

Raleigh, N.C.

919-***-****

acy1za@r.postjobfree.com

Position Objective Computer Operator

COMPUTER Machines: IBM 3090-600 Mainframe.

SKILLS Cray T90 and Cray J90. IBM AS/400

IBM Compatible PC’s

Programs: ISPF, Netview, Jes2, Jes3, Control-M, TLMS, CA11&7

TCP/IP, MVS, JCL, TSO and Tivoli. Console Operations Experience.

Operating Systems: MVS/ESA, UNIX, Windows 2000, Windows XP,

Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro and Linux.

Network Systems: SNA, UNIX Network, LAN Network,

Novell 4.2, Novell 5.0, and Windows NT 4.0 Server.

Software Packages: Lotus Notes, Groupwise 5.5,

Microsoft Office 2013 & 2016, Remedy, and Veritas Backup .

EXPERIENCE

09/02 to Present JLK Computer Service – [Consulting]

516 South Meadow Rd.

Raleigh, NC 27603

PC Support Specialist – Install, modifies, make minor repairs to

microcomputer hardware and software systems and provides technical

assistance to system users. Installs hardware and peripheral components

on user’s premises, following design or installation specifications. Loads

specified software packages, such as operating systems, Microsoft Office

suites. Answer clients inquires in person and via telephone concerning

system operation.

06/01 to 09/02 Pomeroy – [Contracting]

1015 Aviation Parkway Suite 900

Morrisville, NC 27560

Help Desk Analyst – This was 100% phone support. Troubleshoot

dial-in users and worked in a networked environment as

well as assisting users with workstation hardware and software

difficulties. Windows 95/98/2000, MS Office, Lotus Notes,

TCPIP, PC Hardware.

JIMMY L. KEITH

516 South Meadow Rd.

Raleigh, N.C.

919-***-****

acy1za@r.postjobfree.com

05/01 to 06/01 Sapphire Technologies [Contracting]

4505 Emperor BLVD Suite 100

Durham, NC 27703

Help Desk Analyst - Provided desktop support and first level server

support in a Windows NT 4.0 environment. Supported users using

Windows98, Outlook 2000, and Microsoft Exchange 5.5.

10/00 to 5/01 Aerotek [Contracting]

1201 Edward Mill Rd Suite 201

Raleigh, NC 27606

System Administrator - Provided first level and second help desk support in Microsoft Windows NT 4.0 Server Environment. Supported users in Windows98, Windows NT 4.0 Workstation, and Windows 2000 Professional environment. Installed applications on desktop computers, trouble shoot hardware issues. Assisted remote users with desktop and Wide Area Network problem. IBM and Compaq Laptops.

10/99 to 10/00 Sytec Business Solutions [Outsourced]

1410 Hillsborough St.

Raleigh, NC 27605

Assoc. Systems Engineer - Provided first level troubleshooting related to desktops and Local Area Networks. Provided support for desktop computers in windows95,98 and NT 4.0 environment. Microsoft Exchange 5.5, Outlook 98 & 2000, IBM and Compaq Laptops.

03/99 to 10/99 Kaiser Permanente [Permanent]

951 Aviation PKWY. Suite 1000

Morrisville, NC 27560

Desktop Engineer - Provided hardware and software support to users.

Provided second level network trouble shooting for TCP/IP network.

Provided on-call support after normal business hours and weekend.

Microsoft Exchange 5.5 and Outlook 98.Compaq laptops.

07/98 to 02/99 North Carolina State Highway Patrol [Permanent]

3318 Garner Rd.

Raleigh, NC 27610

Computer Support Technician II – Configured, installed and maintained desktop computers and peripherals devices running DOS, Win 3.1, WIN95, and WIN NT in a TCP/IP environment.

JIMMY L. KEITH

516 South Meadow Rd.

Raleigh, N.C.

919-***-****

acy1za@r.postjobfree.com

01/98 to 07/98 Dept. of State Treasurer [Permanent]

325 North Salisbury St.

Raleigh, NC 27603-1385

Senior Computer Operator – Monitored Info Image System. Submitted and monitored jobs on VSE mainframe. Provided after hours help desk support.

11/97 to 01/98 Prologic, Inc [Outsourced]

1000 Technology Dr. Suite 1214

Fairmont, WV 26554

PC Support Specialist - [Contract Position]

Responsible for second level support calls. Installed software packages and hardware components, and updated reports online.

06/97 to 10/97 Exide Electronics [Temporary]

3301 Spring Forest Rd.

Raleigh, N.C. 27615

Information Systems Technician II - Responsible for answering 1st and 2nd level phone calls from end users. Opened trouble tickets for PC technicians, answered end users questions, and reset passwords. Analyzed PC problems and attempted to resolve those immediately. Installed hardware and software on variety of platforms (ex. Win 3.11, Win95, WIN NT 3.51 and WIN 4.0). Supported AS/400 users, scheduled jobs on AS/400 and provided on-call support.

02/96 to 05/97 MCNC- North Carolina Supercomputer Center [Permanent]

3021 Cornwallis Rd.

Research Triangle Park, N.C. 27709

Computer Operator II - Performed system backups and restore archived files. Responded to user questions and worked with databases.

09/89 to 02/96 SAS Institute, Inc, Cary, N.C. [Permanent]

Computer Operator II - Operated IBM 3090-600 Mainframe.

I mounted tapes on IBM tape drives. I respond to console messages

on MVS/ESA. I used JES II to vary tape drives on and offline. I did

MVS backups using Control M and server backups using Backup Exec.

02/88 to 09/89 First Citizens Bank, Raleigh, N.C. [Permanent]

Computer Operator II - I operated IBM 3084 and IBM 3083

mainframe. Monitored network for ATM network, and assisted with

problem resolution. I Initiated and monitored batch job processing.

I monitored and responded to console messages and performed various

tape library functions.

JIMMY L. KEITH

516 South Meadow Rd.

Raleigh, N.C.

919-***-****

acy1za@r.postjobfree.com

09/84 to 03/90 North Carolina State University, Raleigh, N.C. [Permanent]

Departmental Clerk - Installed PC's for users in our Department.

Connected users to the IBM mainframe 4361.

EDUCATION

1981 to 1984 High School - Millbrook Senior High,

Raleigh, N.C.

1984 to 1986 North Carolina State University, Raleigh, N.C.

Major: History

Have forty-eight credit hours towards a history degree.

1999 to 1999 Wake Technical Community College, Raleigh, N.C.

Major: Networking Certification

Have twelve hours of credit towards a networking

certification.

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