Project Management Quality Assurance

OLENA BILKO

Mountain View, CA

415-***-**** ****.*****@*****.***

FULLY WORK AUTHORIZED NO VISA SPONSORSHIP REQUIRED PROFESSIONAL SUMMARY

Several years of experience in Project Management. Additionally, extensive experience in collaboration between IT, Engineering and Business. As a project collaborator, have a strong ability to build relationships, deliver on-time, complex multi-functional IT solutions. Proven ability to focus on both people and processes to deliver results consistently.

KEY SKILLS

Project Management and business analysis

Knowledge of Software Development Life Cycle, SQA Methodologies and Tools

Data management, knowledge of various tools, such as Excel, Access, etc.

Time management, budgeting, attention to details TECHNICAL SKILLS:

Platforms: Windows 8/7/XP, MAC OS, Unix/Linux

Programming: HTML, CSS, XML, JavaScript, SQL, PL/SQL Bug Tracking: Mantis, Bugzilla, Pivotal Tracker, JIRA Browsers: MS Internet Explorer, Mozilla Firefox, Chrome, Safari Apps & other tools: MS Office, SQL Navigator, Google Docs, Tableau, Visio, Microsoft Project PROFESSIONAL EXPERIENCE

TOASTMASTER INTERNATIONAL, Santa Clara, CA 06/2016 – present Area Director

Organize enjoyable speech contests

Run successful officers trainings

Create a positive, supportive and safe learning environment for Toastmaster members so they could be able to step out of their comfort zone by taking initiative, developing new skills and doing their personal best LOVEINFOTODAY INC., Toronto, Canada 01/2016 – present Website Development & Support / remote

Work with business owner to gather and analyze business requirements

Website design, implementation, and ongoing support (loveinfotoday.com)

Customer support. Software and Technologies used: HTML, CSS, Java Script PRECISION CPA SOLUTIONS, San Francisco, CA 06/2015 – 12/2015 Software QA and Digital Marketing Analyst (internship)

Analyzed business and technical requirements

Provided thorough testing of WEB forms including positive and negative testing, valid/invalid inputs, required fields, etc.

Documented all test results and reported bugs

Organized and managed Internet marketing and PR campaigns: e-mail marketing, copywriting, promoted website on a Facebook and twitter.

Using Google Analytics analyzed Campaigns’ results ROGERS TELECOMMUNICATIONS INC., Brampton, Canada 10/2007 – 08/2014 Canada's wireless communications services provider with 20 000 employees www.rogers.com Business Systems Analyst

Defined requirements with business stakeholders across IT and Engineering departments

Acted as a liaison between business stakeholders and development teams

Coordinated requirements with application teams and Solution Architects

Identified problem areas, gaps or conflicts and resolved with business stakeholders

Defined test cases, validated individual functions and eliminated data discrepancies

Worked with designers and developers to ensure that they understood business needs

Provided support to the QA team through the Quality Assurance testing phase

Teamed with Systems Analysts and IT Developers to review business requirements and functional designs

Organized and managed meetings with IT stakeholders and Business

Kept project teams on schedule through close collaboration and persuasion Projects: Credit Card Updater – Total budget - $1.5M; Purge Customer Inactive Data –Total budget - $0.2M Credit card updater: automatic update of all expired/lost credit cards provided in Roger’s systems where recruiting credit card payments are supported

Purge customer inactive data: delete all accounts from database older than October 1, 2011 without any subscriber and with ZERO balance; Investigate that traces of old customer data would not remain in the system, and justify that deleting data from database would eliminate further access to deleted customer data

Provided system analysis and IT billing validation for more than 50 engineering projects. Worked as a liaison between IT, Engineering and internal customers (Business Department) located in Canada, US and India.

Provided issue analysis to IT development or Engineer teams for fixing. Resolved more than 300 of issues over ~7 years. Documented and reported bugs in Bugzilla tracking system

Liaised with Engineering, Revenue Assurance and Fraud department to decrease thousands of unbilled calls and detect/prevent other network/billing issues

Coordinated requirements with application teams, IT security group and Solution Architects

Defined test cases, validated individual functions and eliminated data discrepancies

Provided support to the QA team through the Quality Assurance testing phase by creating use cases, that later were used by QA team for creating test cases

Organized and managed meetings with IT stakeholders and Business MOBILE TELE SYSTEMS (MTS-UKRAINE/UMC), Kyiv, Ukraine 02/2003- 01/2007 Leading mobile telecommunications company in Ukraine with 15+ thousand employees www.mts.com.ua Revenue Assurance and Fraud Management Lead

Represented MTS on implementation of revenue assurance and fraud detection system

Identified risks and their influence on company’s revenue and fraud prevention for different business processes, and identified KPI for the bad debts write-offs and provided monthly bad debts statistical reports

Prepared and presented statistical reports on subscribers’ activity for CFO and CEO

Monitored reports generated in SAP and provided evidence that SAP was working correctly due to different results in data generated in SAP vs internal billing system

Analyzed business requirements for billing system upgrade, wrote functional specs, and approved final tests

Trained ~30 Sales Department and Call Center team members monthly on fraud detection and prevention

Cooperated with IT department to analyze and fix errors in Call Detailed Records. Reached 99.9% of billed calls

Project: - Electronic Archive System (Project Manager) – Total budget - $10M

Hired and managed a team of 10

Collaborated with Legal, Sales, Call Center and Finance to identify and define business, technical and functional requirements

Organized an RFP, prepared requirements, compared and recommended vendors

Planned, developed and maintained test plans, test cases and user guides

Trained 20 users and 10 operators on E-Archive System and developed procedures for collaboration

Ensured vendor retention in a very unstable business environment

Completed project on-time and within budget

EDUCATION

Master in Business Administration (MBA)

HULT INTERNATIONAL BUSINESS SCHOOL –

San Francisco, CA https://en.wikipedia.org/wiki/Hult_International_Business_School Project Management

UNIVERSITY OF CALIFORNIA, BERKELEY - Berkeley, CA

NATIONAL TECHNICAL UNIVERSITY OF UKRAINE (NTUU) - Kyiv, Ukraine National Technical University of Ukraine is a major university in Kyiv, Ukraine.

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