IT Professional

c. 407-***-****

e. *******@*******.***

ROBERT (BOB) ACHESON

IT PROFESSIONAL

QUALIFICATIONS

Over 20 years as an IT Professional with a broad range of experience.

** *****’ experience in product management.

Design, procure, installation and maintenance of corporate networks.

Update and upgrade of server and workstation operating systems

Worked as project supervisor/manager, technician, engineer, mentor and analyst.

Effective leader, skilled in enlisting the support of all team members in aligning with project and organisational goals.

Productive self-starter with a strong work ethic consistently achieves goals.

Proven experience in networking/hardware/software which includes operating systems, databases, PC assembly, system integration, technical POS solution, Apple Mac and customer support.

Excellent problem-solver, able to quickly grasp complex systems and identify opportunities for improvements and resolution of critical issues.

SKILLS

M/S Active Directory Windows Servers Novell NDS Cisco IOS VMware ESXi 5.x Hyper-V WAN Citrix

Exchange Server NAS SAN Databases Shadow Protect Novell Netware Windows O/S OS X SQL Servers Watchguard M/S Remote Desktop Wordpress

KEY VALUES & ACHIEVEMENTS

Successfully documented the operating procedures to Lockheed Martin and Medicare Local standards.

Designed, setup and supported the external website for Medicare Local.

Physically moved a corporate business network from one location to another with minimum downtime minimizing external costs.

Successfully undertook the administration of project lifecycle from initial system planning and technology acquisition through installation, training and operation on several multi-million dollar projects.

Provided main user support for a whole school district comprising of 11 separate schools, education headquarters and other businesses units in the area, total of 13 locations.

At Medicare Local, due to extensive experience in building networks, negotiated external work cost needed down by one-third and saving over $50,000 per year.

While at Lockheed Martin, researched and negotiated with vendor and saved over $100,000 in obtaining equipment.

Studying for my Cisco certifications

EMPLOYMENT HISTORY

Jul 2016 – Sep 2016 Teacher (fixed term contract)

TAFE Queensland South West

Information and Technology Teacher responsible for the delivery of quality vocational education and training (VET).

Conducting assessments within the IT Certificate and Diploma programs in a range of contemporary TAFE settings.

Development of innovative learning activities and assessment strategies.

Taught varies areas of IT to include server and cyber security.

Jul 2014 – Present Senior Systems Engineer

Premium Computers and Networks

Responsibilities (Premium Computers):

Repairs, service and sales for personal and business computers, servers, networks and peripherals

Design, build and support of networks comprising of Windows servers & workstations on-site, remotely and in shop securing them with firewalls that are installed on the routers.

Consult and interface with customers developing solutions to deliver optimum personal service

Provide technology solutions to allow users to accomplish business outcomes, (i.e. understanding user needs, researching the best technology solutions, creating a statement of work and implementing to conclusion)

Mar 2013 – Jul 2014 IT Support Officer/eHealth Officer (fixed term contract)

DDSWQ Medicare Local

Responsibilities:

Product manager responsible for all staff events and daily business demands across 6 locations.

Redesigned some areas of the network for better integration into the network.

Upgraded server hardware and physically moved servers from one location to another for approximately 60 users.

Wrote policies and procedures so that Medicare Local would become accredited.

Secured 6 locations with Watchguard devices.

Redid company website using WordPress.

Mar 2004 – Mar 2013 Senior Systems Engineer

KD Computers

Responsibilities:

Product manager for corporate and educational sectors, varying from small to enterprise environments.

Repairs, service and sales for personal and business computers, servers, networks and peripherals

Design, build and support of networks comprising of Windows servers & workstations on-site, remotely and in shop and securing with modem firewalls.

Consult and interface with customers developing solutions to deliver optimum personal service

Prepared and submitted tender documentation

Prepared and undertook fixed contracts for several clients

Feb 2004 Network Design Engineer (fixed term contract)

Unisys (Candle IT)

Responsible for the health of all the TAFE network systems statewide, both Windows and Novell servers.

Responsibilities:

Part of the Novell team to keep their servers running. Also worked frequently with the Windows server team to ensure their servers were running optimally

Used remote access to fix server issues

Helpdesk telephone support for desktop users

Mar 2003 – Dec 2003 IT Support Officer (fixed term contract)

Queensland Health (Data 3)

Queensland Statewide NetWare 6 rollout. Upgrading from NetWare 4.11 and 5.1 to NetWare 6. This position required extensive travel in Queensland to include remote and aboriginal sites.

Responsibilities:

Work as a team and individually when needed

Designed a way to implement context-less logins so IT personnel did not have to visit every workstation when the users were moved to a different context thus saving hundreds of man-hours

Received a written commendation from an ISU for being able to communicate effectively

Jan 2003 – Mar 2003 Windows 2000 Engineer (fixed term contract)

S Q I T (Candle IT for Unisys)

Configure, troubleshoot and maintenance of workstations for both the Novell Netware and Windows NT/2000 LANs.

Responsibilities:

Configured and installed over 300 computers in less than two months

Supported users both over the telephone and on-site

Dec 2000 – Jan 2003 Senior Network Engineer

Logical Data Solutions, Toowoomba

Setup, configure, troubleshoot both the servers for Novell NetWare and Windows NT LANs and WANs and workstations in a private consulting role. On-site support for both educational facilities and the corporate sector.

Jun 2000 – Dec 2000 Senior Systems Engineer

Computer Terminal, Toowoomba

Setup, configure, troubleshoot both Novell NetWare and Windows NT LANs and WANs. Supported Exchange mail server. Installed and configured routers for Marconi. Backup administrator for an ISP, given unique equipment to install and configure for customers (eg Stallion epipe, Tennyson SOX).

Responsibilities:

Installation and maintenance of system security through antivirus software and system checks (both corporate and educational sectors)

Consulted with clients, assessed needs, designed and implemented solutions

As the most senior engineer, was used to train and assist in transferring necessary skills in an efficient and cost effective manner

January – June 2000 Emigrated to Australia

Oct 1997 – Jan 2000 Senior Systems Engineer

Network Solutions Inc, Pocatello, ID

Setup, configure, troubleshoot both Novell NetWare and Windows NT LANs and WANs. Rollout team leader working on a nationwide project upgrading hardware (Compaq), network operating systems (majority being Novell and some Windows Servers) and software (Norton Antivirus, ArcServe, etc) for R. R. Donnelley (200+ servers, 25,000+ users). Included sites across 9 states (approx 20 sites) over a period of 4 months.

Responsibilities:

Provide technology solutions to allow users to accomplish business outcomes.

One of a handful of people to have full access rights to the root of a two hundred plus server NDS tree

Re-evaluated and documented changes that had to be implemented due to unforeseen circumstances that happened in the field

Installed and tested Norton Antivirus at each site. Overall testing captured and eradicated over 15,000 viruses at one site

Recognized as the best team on the project

Consulted with clients, assessed needs, designed and implemented solutions

Implemented a program setting up primary and backup support to sites to ensure continuous support of the customer

Mentor to employees to assist in transferring necessary skills in an efficient and cost effective manner

Another assignment was for the state of Georgia (USA), as Novell/Citrix support in a help-desk capacity.

Aug 1997 – Oct 1997 Network Engineer

Intel (CDI Corp.), Dupont, WA

Part of a team that setup, configured and tested the newest version of LANDesk (version 1.5) running on Windows NT 4.0 at the Intel Software Test Lab.

Responsibilities:

Assisted with designing the Novell side of the test lab. Due to my experience with Windows NT I was solely responsible for the installation of the test software on all Windows NT servers. Assisted in testing and documenting the feasibility of the LANDesk software on Intel’s thin clients.

Completed the project in 3 months even though the testing was scheduled for 6 months.

Received a monetary and written commendation for “being a team player and doing the impossible!”

Dec 1992 – Aug 1997 Senior LAN Administrator (Environmental Division)

Lockheed Martin, Las Vegas, NV and Pocatello, ID

Gathered and documented requirements from numerous department heads to design and build a LAN/WAN utilising two NetWare and one Windows NT 4.0 servers. Was the only person to support over 250 workstations and laptops over multiple sites to include repairing, configuring, upgrading and making hardware and software recommendations. Provided hardware and software support for the entire organisation. Connected the LAN to Lockheed corporation using Cisco routers.

Responsibilities:

To ensure optimum integration of new product solutions into existing corporate LAN, I designed and managed a Novell testing network where all testing technologies were carried out prior to installation. This included network utilities and antivirus (Norton, network edition).

Set up and support of numerous intranet web servers utilizing Netscape FastTrack, Microsoft Internet Information Server and Novell IntranetWare web servers.

Support access to the Internet by both a frame relay (with Cisco routers) and modems.

Negotiated with a local vendor over the price of new computers. The cost savings exceeded US$100,000 over 12 months.

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