Customer Service Representative

AMY L MARTIN

*** ******* ******, ******, ** ***** ************@*****.*** 724-***-****

OBJECTIVE

A conscientious individual with over 14 years’ scheduling/dispatching experience.

SKILLS & ABILITIES

14 years’ scheduling/dispatching experience.

Managed 6 technician's on a daily basis.

Excellent customer service skills.

3 years' collection experience.

EXPERIENCE

OFFICE MANAGER/DISPATCHER ABC FIRE COMPANY

10/2016-1/2017

Coordinate schedules for technicians based upon customers' needs.

Manage inbound/outbound calls while educating the customers on all services offered.

Process invoices for billing, credit cards and collections as needed.

Generate monthly work for technicians' and sort by territory along with balancing new work into the schedules.

Manage database of updating customer accounts and services.

CUSTOMER SERVICE REPRESENTATIVE, FIRE FIGHTER SALES AND SERVICE

03/14-10/16

Coordinate schedules for technicians based upon customer’s needs.

Prepare invoices for billing, process credit card payments and maintain technicians’ time sheets.

Process inbound/outbound calls ensuring customer satisfaction.

Maintain customer account information by updating service records and sending compliance letters.

PLANNER/SCHEDULER, WELLINGTON ENERGY

09/08-07/13

Coordinate schedules for over 275 field workers daily.

Assign appointments as needed.

Plan schedules based upon productivity and work available.

Collaborate with Field Supervisors to ensure targets are being met.

DISPATCHER/WEIGH MASTER, CRONIMET

07/04-09/08

Weighed inbound/outbound shipments ensuring validity of the scale.

Licensed by the State of Pennsylvania Bureau of Weights and Measures.

Dispatched 50-100 trucks daily; coordinating with Yard Foreman in unloading and reloading.

Processed inbound/outbound paperwork for inventory/accounting using RIMAS.

Contacted customers for weight discrepancies and contract overages.

DISPATCHER/OFFICE TEAM, SIMPLEX GRINNELL

02/04-07/04

Dispatched 15 Technicians daily based upon customer’s needs.

Advised customers in warranty purchases and installations.

Processed warranty and customer payments.

Assisted in Technician’s schedules, time cards, and payroll.

PLANNER/SCHEDULER, SARGENT ELECTRIC

01/03-12/03

Coordinated schedules for over 120 field workers daily.

Effectively communicated schedule status and made recommendations for improvements.

Scheduled appointments and service requests as necessary.

Ensured completion targets were met as needed.

RECEIVING DEPARTMENT, SARGENT ELECTRIC

12/01-01/03

Improved process regarding product quality and movement.

Able to multi-task and work under pressure.

Process over 600 electrical meters daily.

Promoted twice during first year of employment.

EDUCATION

BACHELOR OF GENERAL STUDIES-BUSINESS & PSYCHOLOGY, LOUISIANA TECH UNIVERSITY

RUSTON, LA 1999

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