ITISHA JAIN Contact: +1-786-***-****

Email id: acy1yi@r.postjobfree.com https://www.linkedin.com/in/itishajain

Objective

To work in a challenging and professional environment by constantly learning new technologies and helping the organization achieve its goals.

Summary of Skills and Experience

•Lead QA / Sr. QA Analyst having over 9 years of experience in Software Quality Assurance which includes rich experience in Mobile applications, Products(Workload automation), Web based applications with domains Retail/E-commerce, Healthcare, Insurance, Travel/Loyalty Program and Datawarehouse projects.

•Expertise in Mentoring, Leading and Managing QA team.

•Strong knowledge of Software Development Life Cycle (SDLC) as well as Software Testing Life Cycle (STLC) and the Role of QA in different testing methodologies like Agile, and Waterfall.

•Familiar with full System Development Life Cycle (SDLC) - Requirements Gathering, Analysis, Design, Testing, Configuration & Change Management, and Project Management.

•Extensive experience in the Quality Assurance and Automated/Manual testing of web based, Client/Server applications using Black Box (Functional Testing, Integration Testing, System Testing, Smoke Testing and Regression Testing, User Acceptance Testing) and White Box testing techniques.

•Experience in creating Test Plans, Test Cases, Designing Test Scenarios and Executing Test Cases, Reproducing Defects, Hot fixes.

•Knowledge of using various bug tracking tools like Quality Centre, Fogbugz, Bugzilla and Redmine for recording, reporting and closing defects through the entire testing life cycle.

•Experience in OOPS concept - C++, Java

•Experience in developing SQL Queries for Database Testing

•Experience with selenium IDE.

•Created test scenarios and test cases based on Functional & Technical Specification Documents and User stories.

•Familiar with Service Oriented Architecture (SOA) and testing of SOAP Web Services.

•Good communication and written skill. Interacted closely with business analysts, development teams and end users for analyzing requirements and fixing the issues.

•Excellent team player with the ability to function independently.

•Automate test case scenarios by writing back-end test case using framework developed in Ruby and Cucumber.

•Mobile App Testing on multiple platforms such as iOS, Android & BlackBerry.

•Developed mappings in Informatica to load the data from various sources into the Data Warehouse

•Extensive experience in coordinating testing effort, responsible for test deliverable, status reporting to management, issue escalations with effective client communication.

Professional Experience

•Worked with Assurant as IT QA Analyst III (QA Lead) from Feb 2016 to Jan 2017.

•Worked with AIMIA Inc. as Sr. QA Analyst from July 2014 to June 2015.

•Worked with Automic (Orsyp Inc.) as Sr. QA Analyst from June 2012 to June 2014.

•Worked with BaldGorilla Inc. as QA Specialist from Aug 2010 till June 2012.

•Worked with ES International as QA Tester from Jan 2008 till Dec 2008.

•Worked with NIIT Technologies as Software Engineer from Jan 2006 to Sep 2007.

Educational Summary

•Masters of computer Application (Hons) from Rajiv Gandhi Technical University, Indore, India.

•Bachelor of Science from Maharshi Dayanand University, Ajmer, India.

Career Highlights

Test Lead

Assurant, Miami USA

Feb 2016 to Present

Projects - New client Implementation (dark Projects), Classic prism Configuration, New projects for Old clients, Localized Repair, Logistics, Underwriter Disclosure, D-Key

Test Areas

Black Box Testing, User Interface Testing, Functional/Non functional testing, Regression testing and Configuration testing on in-house Application(ePrism).

Functional, Integration, System, Compatibility, Session and Regression Testing for web site.

API testing using SOAP UI.

Querying database to find test data for all scenarios and update it if needed.

Work with complex queries to do Production validation.

Work with Automic User interface for job scheduling.

Update and create new configuration using citrix application.

Testing Tools

HPQC (Task and defect management), share point, SQL Server, SOAP UI

Responsibilities as Test lead:

•Supervising team of six - 4 offshore and 2 onsite

•Provide production assistance and support in multiple areas involving testing and data quality. Be the “go to” person for department’s applications, data and testing needs.

•Participate in requirement review meetings with BA and Dev team to understand the requirements, write Test strategies and test plan and determine the acceptable range for test results and performance.

•Excellent at quickly identifying high level test strategies and solving problems.

•Query databases, subsystems and user-maintained tables for test data and validation.

•Commits to key testing activities including module testing, functional testing, regression testing, negative testing, positive testing, limit testing, GUI testing, data validation testing and automated testing.

•Map test cases to the Requirements Traceability Matrix to ensure completeness of testing.

•API testing using SOAP UI, Work with Automic User interface for job scheduling, Update and create new configuration using citrix application.

•Review the test cases and mentor the team to understand the requirements.

•Review test results in HPQC in the proper logs and/or tracking systems.

•Participate in bug triage, Go/No Go, sprint planning, daily Scrum meetings, release planning meetings.

•Expertise in various types of testing (Functional, Integration, Regression, Database, Browser Compatibility, UI, performance & Automation Testing) in different phases of a STLC.

•Comply with corporate and departmental policies.

•Documents and maintains records of testing defects discovered during the test cycle.

•Timely retesting and documentation of the corrections made for defects

•Performed UAT and provide UAT support to various National and International clients.

•Interacting with other teams to understand the impact of a project on their side

•Getting along with controls team to create controls report before project goes live.

•Ability to perform root/cause analysis, draw conclusions from test results and make recommendations.

Sr. QA Analyst

AIMIA, Montreal, Canada

June 2014 to June 2015

Projects - Mobile app testing on Android, IOS and Blackberry, Scarlett Pilot, Retrofit of environments, CCT Release, Premium Economy Release, O & D Exceptions and CASL.

Test Areas

Black Box Testing, UI, Functional/Non functional testing and performance testing on mobile app.

Functional, Integration, System, Compatibility, Session and Regression Testing for web testing.

Testing Tools

HPQC (Task and defect management), share point, QIK, DB Visualizer, Free mind, Mobizen

Operating System

Black Berry, Android, iOS for Mobile app

Windows and Mac for Web testing

Devices

iPhone 4s, 5, 6, iPad2, iPad mini, Samsung Galaxy S4, Samsung Galaxy S5, Blackberry Q10 and Z10

Responsibilities as Sr QA Analyst:

•Performed Manual Testing on web based and Mobile based application.

•Used HPQC in project for Traceability matrix, designing and executing Test cases, report generation, tracking progress of project.

•Worked with SQL to validate and compare data from database vs Web/Mobile App results includes writing complex SQL queries.

•Understanding the requirements of the client with the help of requirement specification document.

•Created QA documents for SRS, RCN, Test Plan, Test cases, Bug Reports, Release Notes, Sprint Summary Reports.

•IDD review with BA, FA, and Development lead.

•Design and execute test scripts for functional, integration and end-to-end system testing

•Conducted browser and operating system compatibility tests.

•Reporting and prioritizing the defects for issues, as applicable, and tracking the same using bug tracking tool-HPQC till closure.

•Support software engineers in reproducing problems reported.

•Active participation in team meetings, provide feedback and suggestions.

•Conduct daily status call with Project team.

•Conduct Regression testing (Retrofit) of production like environments after new code deployment.

•Test booking through QIK tool as part of functional testing.

•Managing team members (4) with their tasks and helping them with their queries, providing sessions, sharing product knowledge, continuous follow up with the work they are assigned, tracking their daily work status and providing feedback.

•Suggest new testing methodologies in post-project review meetings.

•Support entire QA team, as needed, to help meet overall Test Objectives.

•Provide daily status report to upper management as and when required.

•Collaborate with teams to enhance software quality delivered.

Sr. QA Analyst

AUTOMIC (ORSYP), Montreal, Canada

June 2012 to June 2014

Project - Automation of some critical features, DU and reporter Upgrade, DU compatibility, Mass upgrade, Package, UVC, UVMS

Test Areas

BlackBox and WhiteBox Testing, UI & Functionality, integration testing, System testing, Regression testing, compatibility testing

Testing Tools

Fogbugz, Testlink, Eggplant to write automation test cases, Sysload, Mercurial, ORACLE 11g, MS SQL server 2008

Operating System

Windows 32 and 64 bit, Linux red hat, Linux 3x, AIX, HP Itanium, Solaris Intel and Sparc

Others

Clouds on Management server, LDAP, FTP and SFTP

Responsibilities as Manual and Automation tester:

•Performed Automation and Manual Testing on different ORSYP products like Dollar Universe, UVC, Publisher and Reporter.

•Used Fogbux in project for Traceability matrix, designing and executing Test cases, report generation, tracking progress of project.

•Worked with MYSQL and ORACLE 11G as backend to validate and compare data from database includes writing complex SQL queries.

•Design end-to-end Test cases based on business requirements, prepare test data.

•Test all ORSYP products Job Scheduler systems, Dollar Universe, UVC (console), UVMS (management server), Reporter and Publisher in all supported environments: Windows, Unix/Linux, AIX, HP-UX, SUN INTEL and Sun SPARC with 3rd party integration of Oracle, MS SQL, LDAP, (back-end software connectivity).

•Automate test case scenarios by writing back-end test case using framework developed in Ruby and Cucumber.

•Writing functional/non-functional test plans, executing test cases, test scenarios, verify test artifacts, verify system tests using Testlink.

•Design, document and develop test cases for manual as well as automation testing.

•Experience analyzing new features as well as writing test plan and automation test cases.

•Worked with MYSQL and ORACLE 11G as backend to validate and compare data from database.

•Troubleshooting, documenting and executing test plans

•Provide validation plan, impact and risk analysis before test campaign for new projects

•Being Responsible for identifying, logging, tracking and escalating defects for project assigned

•Providing feedback and bug resolution to customer support team.

QA Specialist

Baldgorilla, Montreal, Canada

Aug 2010 to June 2012

Projects - CAE LMS and Distributor Module, Fersten and FILA, KSKS collectibles, UPS business card application, Staples Copy and Print Center

Testing Tools - Bugzilla, Testlink, SVN, Selenium IDE, Jmeter, Grinder, QTP, Load Runner.

Browsers - IE, Mozilla Firefox, Chrome and Safari

Devices - IPAD, Motorola Tablet

Responsibilities: as Manual and Automation QA Specialist

•Performed Automation and Manual Testing on different web based applications and Mobile applications for client Staples, Fila, and CAE.

•Responsible for Staples copy & Print Promotions and eblast.

•Responsible for FILA & Fersten e-com website and eblast.

•Responsible for CAE E-learning deploys.

•Tested Security of websites.

•Performance testing using Jmeter, Grinder and Load runner.

•Functional Testing using QTP.

•Gather requirements from Business Requirement Document.

•Prepare Test Cases and Use Cases.

•Prepare and document Test Data.

•Created Regression test suite.

•Execute Test cases and report bugs.

•Validate and track bugs.

•Prepare Status and Test reports.

•Support production deployment.

•Application Technical Support to Clients.

•Sign-off on the release and submit analysis of issues and final release quality report.

QA Tester

ES International, India

Jan 2008 to Dec 2008

Testing Tools: bugzilla, Excel

Responsibilities as QA Tester:

•Performed Manual Testing on product based application.

•Gather requirements from Client/native users.

•Prepare Test Case and Test data.

•Execute Test cases and report bugs in bugzilla.

•Validate and track bugs.

•Worked with MYSQL to validate and compare data from database.

•Responsible for UAT and Prod environments.

•Provide technical support/training to clients.

Sofware Engineer

NIIT Technologies, India

Jan 2006 to Sep 2007

Project - FERMAT and IOM, for KBC Bank, Belgium

Testing Tools - Oracle, Informatica PowerCenter 7.0, MEGA(Designing tool), Clearcase(UNIXpackagingtool), TOAD, Peregrine(maintenance tool), PVCS

Responsibilities as Software Engineer and Tester:

•Performed Manual Testing for ETL based project.

•Worked on database connections, SQL joins, cardinalities, loops, aliases, views, aggregate conditions, schemas, tables and appropriate indexes on table columns at database level.

•Performed major role in understanding the business requirements and designing and loading the data into data warehouse (ETL).

•Documented the requirements and specification.

•Verified and validated product software and related documents.

•Script creation in UNIX to create batch processes for job management.

•Developed and design ETL designs and codes.

•Understanding Functional Design Documents, Designing Test Scenarios.

•Fix the defects occurring in Acceptance and Production environment.

•Responsible for Powercenter, SQL and UNIX scripts deliveries at onsite.

•Involved in transition of Project to ValueSource (Subsidiary company to KBC)

•Involved in Blackbox and White box testing.

•Coordinate with Value Source and KBC for future developments.

•Created new mappings and updating old mappings according to changes in Business logic.

•Extracted data from different sources like Oracle, COBOL Copy Book, XML and Flat files, and implemented business logic and loaded into the target Warehouse.

•Prepared Unit Test Cases.

•Created reusable transformations and mapplets to use in multiple mappings.

•Developed mappings in Informatica to load the data from various sources into the Data Warehouse, using different transformations like Joiner, Aggregator, Update Strategy, Rank, Router, Lookup, Sequence Generator, Filter, Sorter, Source Qualifier.

•Script creation in UNIX to create batch processes for job management.

•Responsible for Powercenter deliveries at onsite.

•Involved in transition of Project to ValueSource (Subsidiary company to KBC)

•Worked also as Release coordinator and Configuration Manager.

•Worked as production and acceptance owner who were responsible for accepting and raising incident through Peregrine software, making daily status report, analyzing and solving any problem occurring in two environments.

•Active interaction with team members, developers, testers and customers.

Technical Expertise

•Testing Tools: HPQC, SOAP UI, Fogbugz, Bugzilla, Redmine, Testlink, Jmeter, Grinder, QTP, Load Runner, security testing tools

•Other Tools : Automic (Job scheduler), Citrix application for configuration, SQL Server, Dollar Universe(Job scheduler), QIK, Sales Force, Mobizen, Eggplant,, DB Visualizer, Oracle, Informatica PowerCenter 7.0, MEGA(Designing tool), Clearcase(UNIX tool), TOAD, Peregrine(maintenance tool), MS Office, Eclipse.

•Languages - C++, C, Java, VB Script, HTML

•Software Testing: Black Box Testing, White Box Testing, Automation Testing, Unit Testing, Functional Testing, Integration Testing, System Testing, Compatibility Testing, Session Testing, Load Testing, Security Testing and Regression Testing.

•Operating System : Windows XP/2000/7/10, Unix, LINUX and UBUNTU, Mac for web based applications, Windows 2008 server (32 and 64 bit), HP Titanium, HP AIX, solaris intel, Solaris Sparc, linux red hat and Linux 3x for product based applications

•Browsers: IE, Mozilla Firefox, Chrome and Safari.

•Configuration Mgmt.: Share Point, Mercurial, PVCS and SVN.

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