Customer Service Manager

William (Bill) Prasad

*** ******* ******

Hayward, CA 94542

510-***-**** (Cell) 510-***-**** (Home) **********@*****.***

SUMMARY

Twenty years of Information Technology and eight years of management experience. Successful Technology Solution Architect with cloud, database, infrastructure and application experience. Analyzed, designed and implemented leading edge solutions for commercial companies. Experience with Oracle Cloud technologies.

EXPERIENCE

Oracle Corporation, Redwood Shores, CA 6/14 to 11/16

Principal Cloud Architect

* Engaged with customers to discuss cloud adoption plans for Oracle IaaS, SaaS and PaaS solutions

* Lead discussions for current and future state architecture

* Worked with Customer Success Managers to increase adoption of Oracle Cloud solutions

* Provided cloud demos for Oracle database12c multi-tenancy, In-Memory and RAC at Save Mart Supermarkets

* Presented Exadata Cloud Service at PACCAR to meet mobility and analytics needs

Oracle Corporation, Redwood Shores, CA 12/09 – 6/14

Principal Technical Sales Engineer

* Worked on large field size deals to meet customer needs for engineered systems like Exadata

* Engaged in direct customer interactions for onsite demos and workshops for RAC, Data Guard, Partitioning,

Advanced Compression and Enterprise Manager

* Participated in proof of concept for Exadata using live customer data as required

* Worked with Oracle Support, ACS and Product Management to resolve complex customer issues

* Supported Exadata, Exalytics and T5-8 Super Cluster systems at Intuit and Bare

Escentuals

* Worked with customers for streamlined big data reporting and analysis with Oracle Big Data Appliance

Oracle Corporation, Redwood Shores, CA 8/04 – 12/09

Sr. Technical Sales Engineer

* Engaged with decision makers to gather business requirements, translate requirements into technical

specifications, present and demonstrate Oracle solutions to meet customer needs

* Provided customer care by working with Oracle Support to successfully resolve technical issues

* Communicated feedback from customers to Product Managers to keep them abreast on issues with

product lines.

* Presented and trained new product features to local sales teams. Conduct I seminars quarterly.

* Created sales programs to generate new revenue in solution areas which needed revenue growth

* Kept abreast of product changes by taking classes, attending product update seminars and by learning

new demos.

* Worked with Oracle teams to drive data quality and database design solutions for data warehouse customers

ORACLE DBA, ERP AND SYSTEMS MANAGEMENT ENGAGEMENTS

AmfaSoft Consulting Firm.Fremont CA (various consulting engagements)

Dovebid and LeapFrog CA 8/01-8/04

Utility.com Emeryville, CA 4/00-7/01

Oracle Apps DBA

* Assured smooth running of Oracle Financials 11.0.3 by maintenance of the following services:

Concurrent Manager, Forms, Report and Web server in a 2 Tier structure. Upgraded from 11.0.3 to 11.5.8.

Applied patches

* Responsible for 4 Oracle databases in a Sun Solaris environment. Used DW 9.2.0.2.8 and

OWB3i to create data warehouse databases. Applied database patch when necessary. Refreshed Dev and Test

databases from Production

* Responsible for Oracle Shop which included 12 Oracle databases in a Sun Solaris and Win NT environments

* Upgraded Oracle Financials from 11.0.0 to 11.0.3. Applied patches for Oracle Financials

E Business Suite Functional

* Set up GL, AR and AP for UK and NL SOB with consultant. Independently set up of GR and IRL SOB

UNIX

* Installed Sun on new hardware, added disks and worked with Sun Support to replace failed disks

* Created/deleted users. Shut down and start up UNIX servers as necessary. Applied patches

* Installed Solaris 8 on Sun Certified Intel Servers. Created users, applied patches and checked

logs on these servers

Embarcadero Systems Corporation Alameda, CA 8/98 - 3/00

American Protective Services Oakland, CA 9/97 to 6/98

Oracle Apps DBA for EBS and PeopleSoft

* Responsible for 9 production and 5 development databases

* Monitored key size indicators such as space utilization queries and resolved extent and tablespace issues

* Imported tables from export.dmp files per developer's requests or as needed

* Created scripts to shut down and startup databases for cold backups and for exports to occur nightly

* Provided the following support for Process Scheduler for PeopleSoft: monitored, killed and resubmitted jobs,

started, stopped and applied patches

* Upgraded Oracle Financials from 9.4.2 and 10.7. Copied Financials 10.7 from production to development

* Monitored jobs by changing priorities and resubmitting them. Tuned Concurrent Manager cache size

Data Warehouse

* Utilized sql scripts, Sql Loader and OWB to do data quality and ETL into data warehouses

* Designed star schemas, data structures and optimized date warehouses for optimal performance

Management Experience in Centralized and Retail operations

Citibank 1995 to 1997

Managed bank operations with 4 direct reports in a branch setting

Wells Fargo 1989 to 1995

Managed 12 Customer Service Agents to deliver Wells Fargo Bank solutions to customers in a data center environment and in a branch

TECHNICAL SKILLS (1997 to 2004)

ERP: Oracle 11.5.8, 11.0.3, 11.0.0, 10.7, 9.4.2. Functional support for GL, AR, AP

System Administration Skills with MO Setup. Upgraded from 9.4.2 to 10.7, 11.0.0 to 11.0.3, 11.0.3 to 11.0.8. People Soft Sysadmin Support

Database: Oracle 9.0.1, 8.1.5, 8.1.6, 8.0.5, 7.3.4 and 7.2.1. M.S. Access. Basic MS Sql Server Administration

Monitoring Tools: Scripts, Oracle Management Server, OEM, and Toad

Backup Tools: Veritas Net Backup, SQL Backtrack (BMC) or Omniback (HP)

Data Extraction Tools: Oracle Discoverer 3I, Oracle Warehouse Builder, 4I 9IAS, Oracle OLAP Express. Created business areas and work books

Case Tools: Erwin and S Designer

Languages: SQL, PL\SQL, Shell Scripting, VB, SAS

Operating Systems: Sun Solaris 2.6 and 2.8, HPUX 10.2, Windows NT and Windows 2000 Server

Hardware: E3500, Ultra Enterprise 2, Ultra 10, Compaq PRO and IBM M Pro Servers

Storage: Formatted, create file system on logical volume and mount points on disks

EDUCATION

- M.B.A Degree completed at Golden Gate University, San Francisco, CA

- B.A. Degree at California Lutheran University, Thousand Oaks, CA

- Finished Oracle DBA certification at U.C. Berkeley. 24 unit emphasis in Accounting

- Oracle Ninja Cloud Certification. Pursuing AWS Certification.

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