Nicholas Ramirez

*** ****** **. *** ** ~ Troy, IL 62294 ~ acy1vy@r.postjobfree.com ~ 618-***-****

Skills

Microsoft Office – Word, Excel, PowerPoint, Project, Visio, Lync

Shoretel Communicator

Connectwise ticketing system

Backup administration

Network troubleshooting

Workstation and Server troubleshooting

Active Directory

Ability to work directly with end users on problems efficiently

Excellent communications skills & critical thinking

Education

Bachelor of Science in Computer Management Information Systems Spring 2013

Southern Illinois University Edwardsville – SIUE

Experience

System Technician – Acropolis Technology Group March 2015-Feb. 2017

Troubleshoot and resolve Level 1/2 service requests

oAbility to quickly recognize and escalate service requests to appropriate team as needed

Create a working relationship with clients while onsite

Server and workstation troubleshooting

oOffice products, Line of business applications, hardware problems

Network troubleshooting

oLAN, WLAN & WAN issues

oConfiguration and Updating of firewalls

Fortigates, Sonicwalls, Ciscos

Policy configuration

Web Filtering

Configure, backup and restore workstations

Configure and troubleshoot networked/ local printers in desktop/RDS environment

Active Directory – Create, Modify, and Terminate users

Configuration of group policy

Mobile Devices – Android, iPhone, Windows Phone

XP, Vista, 7, 8, 8.1, 10 Desktop environment

oThin clients – HP and Wyse

Ability to work with EHR and follow regulatory guidelines

2003, 2008, 2012 Server environment

oExchange

oRemote Desktop Servers

oDomain Controllers & File Servers

DFS

Active Directory

oCitrix

Ability to work alongside vendor and resolve issues quickly

Proactive Services Technician – Acropolis Technology Group Oct. 2013-March 2015

Responsible for implementing, monitoring and troubleshooting various backup systems spanning 100+ clients

oSolutions such as Backup Exec, Datto, Acronis, Crashplan, Novastor, Mozy, & Ahsay

Responsible for installing and monitoring various anti-virus and anti-malware solutions

oSymantec, AVG, Kaspersky, MalwareBytes

Monitor and patch 1000+ machines including workstations and servers

Internship SIUE ITS Department/Help Desk Support Jan. 2013-May 2013

Shadow SIUE’S ITS Department: Help Desk and Technicians

Assist in solving critical computer issues/projects

Evaluate the business process of ordering, checking-in, installing and return of old equipment and finding efficiencies and improvements

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