Technical Support Engineer

Location:

Framingham, MA

Posted:

February 28, 2017

Contact this candidate

Resume:

Curriculum Vitae

Name: T.S.Sharath Chandra Mail-id: **.**************@*****.***

Mobile: 781-***-****

OBJECTIVE

Aim to be associated with a progressive organization that gives me scope to update my knowledge and skills in accordance with the latest trends in Software Testing and QA and be a part of a team that dynamically works towards the organization gains and satisfaction thereof.

summary

Self-driven and dynamic Test Engineer with 8.0 Years of professional experience in Performance Testing.

Experience in Performance Testing and monitoring using Load Runner 11.0, ALM, Jmeter, Soasta, Load UI, Silk Performer, Dynatrace etc.

Experienced in all aspects of the Software Development Life Cycle (SDLC), STLC, system testing techniques and methodologies.

Good Knowledge on all performance testing project activities including requirements gathering, planning, designing scripts and creating test data, executing load tests, reporting observations.

Very good knowledge with Profilers like DynaTrace, Jvisualvm

Worked on cloud-based SaaS platform.

Good knowledge on Mysql, Oracle.

Experience in SQL queries to perform backend testing for Data Integrity.

Experience with creating indexes for SQL queries.

Experience in Performance testing types Load, Stress, Endurance Testing.

Provided support during production testing and analysis.

Worked on protocols like Http/Html, Citrix, Web services.

Good knowledge on GC.Worked with tools like GC viewer,IBM assistant.

Experience in using tools such as HTTP Analyzer, Fiddler, analysis tools like Splunk.

Analyzed the test results like TPS, Hits/Sec, Transaction response time, CPU utilization etc., by using Load Runner analysis, various monitoring tools and prepare test reports.

Experience in Monitoring tools like Nmon, Netstats, OEM .

Viewing Server Logs, Garbage Collection monitoring.

Good knowledge on script language like Python. Created many tools like GC Log Cutter,Nmon Log Cutter,Netstat Log Cutter.

Good at bottleneck identification, End-to-End Root cause Analysis on performance bottlenecks.

Worked with defect Tracking tools like Quality Center.

Excellent knowledge on Mysql.

A dedicated Team Player and Goal-Oriented Professional having good Communication, Organizational and Interpersonal Skills.

Excellent Written, Analytical Skills, Verbal Communication skills with a customer service oriented attitude and worked with the offshore team as onsite coordinator to provide the update on the daily basis.

Certification

HP-AIS Load Runner Certified

Technical Skills

Testing tools: Load Runner 12, Jmeter, Soasta, Silk

Performer, Load UI

Application Monitoring: Dynatrace 6.2, Splunk, ALM, Graphite, Nmon,

Netstat, GCViewer, HP-Jmeter, IBM Assistant,

YourKit, Fiddler

Coding/Scripting: Python

Operating systems: Linux, UNIX, Windows.

Management tools: HP ALM 11.0, Confluence, Quality Center, JIRA

SQL: Ignite, Sql-Developer, Toad

EXPERIENCE SUMMARY

Currently working with Emc2 from June 2016 to till date

Worked with Mindtree as a Senior Test Engineer for a timeframe of 5.10 years.

Worked with Globals Incorporation.

Worked with Aldius Consulting Group.

Worked with Quetesys Infosolutions pvt Ltd.

Projects Handled

Project# 1:

Project

Project Horizon/ Leap

Title

Senior Performance Engineer

Location

Cambridge,Ma

Company

Emc2

Duration

June 2016 – Till Date

Environment

Cloud Web Application Testing, Mobile application

Technology

Java/J2ee, Tomcat, Cloud Foundry

Tools Used

Load Runner, Jmeter

Monitors

Jvisualvm, perfmon

Profilers

DfcTrace ( In house),Sqltrace ( In house)

Team Size

Description:

Leap is not a replacement for other products (D2, xCP, Webtop) but more of a complimentary add on. ECD was pushing the theme “Leap – Better Together” to show how leap can add to the rest of the Documentum stack.Project Horizon/Leap is built on the EMC architecture that includes Cloud Foundry, Pivotal as well as hosting with the EMC Cloud as a Software as a Service (SAAS) application as a public cloud option only

Roles/Responsibilities :

Prepared Performance Test plan and Test specifications based on Non-Functional Requirement Specifications and System Design Specifications for the application.

Identifying the Resources & Duration required for the Entire release testing.

Deploying applications and services like PostGresql,Cassandra,Authentication on Cloud Foundry.

Created Vugen script using different protocols like Web (HTTP/HTML) and Rest api.

Created scenarios and scheduled the Virtual Users to generate realistic load on the server using Load Testing tools

Executed scenarios using HP Load Runner,Jmeter and analyzed the results through Analyzer and Dfctrace, Sqltrace to find the bottlenecks in networks and server resources including deadlock conditions, database connectivity problems and system crashes under load.

Good at Correlation to handle the Dynamic return values and scheduled the test under work load compositions.

Assisted Application Developers and technical support staff in identifying and resolving defects.

Improving SQL performance by indexing, updating the index statistics and also by compressing the values.

Identify system/application bottlenecks and work with Bottom-line to facilitate the tuning of the application/environment in order to optimize capacity and improve performance of the application.

Created detailed test status reports, performance capacity reports, web trend analysis reports, and graphical charts for upper management.

Project# 2:

Project

Intralinks Inc

Client

Location

Waltham,MA

Title

Senior Performance Engineer

Duration

June 2015 – May 2016

Environment

Web Application Testing, Mobile application

Technology

Java/J2ee, Tomcat, Coherence, Infinispan, Akamai

Tools Used

Soasta, Jmeter

Monitors

Ignite, Graphite, Fiddler, Gc Viewer, Dimstats, Graphite

Profilers

DynaTrace

Team Size

Description:

Intralinks clients include 99% of the Global Fortune 1000.

Intralinks originated sharing and collaboration technology in 1996 and continues to lead this technology area. We provide the most up-to-date and complete solutions

in all of the vertical areas we cover. From M&A to clinical trials to oil & gas, there’s an Intralinks solution to set you free by way of absolute control. From our

beginnings in the finance sector to our current breadth of offerings, we provide matchless, bank-grade security married to intuitive and elegant user-friendly interfaces.

Roles/Responsibilities :

Gathered requirements for Performance testing purposes from different Scrum teams.

Coming up with the Test Metrics and Test plan for the performance stories.

Identifying the Resources & Duration required for the Entire release testing.

Setting up Daily status call with offshore and taking update from them.

Created scenarios and scheduled the Virtual Users to generate realistic load on the server using Load Testing tools

Developed Scripts and implemented Dynatrace Tagged Webbed Requests

Executed scenarios using HP ALM and analyzed the results through Analyzer and Dynatrace to find the bottlenecks in networks and server resources including deadlock conditions, database connectivity problems and system crashes under load.

Good at Correlation to handle the Dynamic return values and scheduled the test under work load compositions.

Assisted Application Developers and technical support staff in identifying and resolving defects.

Involved in writing SQL Queries on Oracle DB’s to gather Test data for Testing and for Validation.

Identify system/application bottlenecks and work with Bottom-line to facilitate the tuning of the application/environment in order to optimize capacity and improve performance of the application in order to handle peak workloads generated via Soasta tool to simulate activity.

Project# 3:

Project

Home Depot

Client

Location

Austin,TX

Title

Senior Engineer

Duration

Sep 2013 – May 2015

Environment

Web Application Testing, Mobile application

Technology

Java/J2ee, Wxs,Wcs, Endeca,Akmai

Tools Used

Load Runner 11.0, Jmeter

Monitors

Nmon, Gc Viewer,IBM Assistant, Splunk

Profilers

DynaTrace

Team Size

Description:

The Home Depot is the fastest growing retailer in U.S. history. In 1981, the company went public on NASDAQ and moved to the New York Stock Exchange in 1984. The 1980s and 1990s spawned tremendous growth for the company, with 1989 marking the celebration of its 100th store opening. The company arrived in Canada with the acquisition of Aikenhead’s home improvement centers in 1994, and it began flying its flag proudly in Mexico in 2001 through the acquisition of Total HOME. In 2006, the company extended its reach to China by acquiring The Home Way, a 12 store chain..

Roles/Responsibilities :

Responsible for system study & information gathering. Participated in initiative walkthrough group meetings.

Customized the vuGen scripts using Load Runner with Web HTTP/HTML protocol.

Setting up Daily status call with offshore and taking update from them.

Performed Load Testing, with creation of scripts, configuration of Controller and Agent machines, setting up Scenarios, execution of Load Tests and Preparation of Load Test Results and Reports Using Load Runner.

Developed Scripts and implemented Dynatrace Tagged Webbed Requests

Create Image and Text Verification checks in Vuser Scripts using Load Runner Vuser generator for validation purpose.

Assisted Application Developers and technical support staff in identifying and resolving defects.

Involved in writing SQL Queries on Oracle DB’s to gather Test data for Testing and for Validation.

Create Image and Text Verification checks in Vuser Scripts using Load Runner Vuser generator for validation purpose.

Ran smoke testing, load testing and stress testing with high iterations using HP Load Runner to Guarantee Production readiness.

Project# 4:

Project

Wallenius Wilhelmsen Logistics

Client

Title

Senior Engineer

Location

Duration

Jan 2013 - Aug 2013

Environment

Web Application Testing & Thick Client

Technology

Java/J2ee & Citrix

Tools Used

Load Runner 11.5, Jmeter

Description:

Wallenius Wilhelmsen Logistics deliver innovative and sustainable global shipping and logistics solutions for manufacturers of cars, trucks, heavy equipment and specialized cargo. The company also specialises in handling complex project cargoes such as rail cars, power generators, mining equipment and yachts. WWL's sophisticated supply chain management services ensure an efficient integration of ocean transportation, inland distribution, terminal handling and a large comprehensive range of specialised technical services.

Roles/Responsibilities :

Extensive knowledge and experience in all stages of the Software Development Life Cycle (SDLC) beginning from initiation and definition to deployment and support.

Prepared Performance Test plan and Test specifications based on Non-Functional Requirement Specifications and System Design Specifications for the application.

Created scenarios and scheduled the Virtual Users to generate realistic load on the server using Load Testing tools

Strong skills using, installing, and configuring all components of Load Runner including VU Gen, Controller, Analysis, and Load Generators.

Expert knowledge of Bottlenecks in Performance, Web Performance, Throughput, Server Response and Network Bottlenecks using Network Delay Time and Vuser Graphs. .

Assisted Application Developers and technical support staff in identifying and resolving defects.

Involved in writing SQL Queries on Oracle DB’s to gather Test data for Testing and for Validation.

Expertise in Load Runner protocols includes Web HTTP/HTML and Web Services, Citrix.

Created detailed test status reports, performance capacity reports, web trend analysis reports, and graphical charts for upper management.

Project# 5:

Project

Publications International Limited

Client

PIL

Title

Senior Engineer

Location

Singapore

Duration

Mar 2012 – Dec 2012

Environment

Web Application Testing

Technology

Java/J2ee

Tools Used

Jmeter PEF framework

Monitors

Heart Beat.

Description :

Publications International, Ltd. (PIL) is one of North America's leading publishers of consumer periodicals, producing more than 400 new book titles each year and printing more than 20 million books annually The current website (1.0) is ‘http: //consumerguideauto.howstuffworks.com/’ will serve as the base for all documents, which is to be redesigned to 2.0. The content of this above mentioned site is managed by the CMS.

Roles/Responsibilities :

Prepared Performance Test plan and Test specifications based on Non-Functional Requirement Specifications and System Design Specifications for the application.

Performed tests and analysis such as load test, Volume test, stress test, endurance test, benchmark test, etc. using PEF on web server, application server and database server at different levels and loads.

Expert in defect tracking and bug reporting using Quality Center.

Created scenarios and scheduled the Virtual Users to generate realistic load on the server using Load Testing tools

Proactively interacted with developers, internal departments & external business clients.

Good at Correlation to handle the Dynamic return values and scheduled the test under work load compositions.

Assisted Application Developers and technical support staff in identifying and resolving defects.

Monitored test by checking CPU utilization and Memory Leakage, Thread count and GC heap.

Checked the Splunk Logs for methods taking long time for particular transactions during the test run period.

Participated in Weekly Meetings to discuss the bottlenecks and Defects..

Project# 6:

Project

Societe Internationale de Telecommunications Aeronautiques

Client

SITA

Title

Senior Engineer

Location

Duration

Oct 2011 – Feb 2012

Environment

Web Service Testing

Technology

Java/J2ee

Tools Used

LoadUi, Soapui, Yourkit, Quality Center.

Monitors

Oracle Enterprise Manager.

Description :

SITA is the world's leading specialist in air transport communications and information technology (IT). We work closely with every sector of the air transport community, innovating, developing and managing business solutions over the world's most extensive network - one that forms the "communication backbone" of the global air transport industry.

Roles/Responsibilities :

Prepared Performance Test plan and Test specifications based on Non-Functional Requirement Specifications and System Design Specifications for the application.

Executed different test like Single user Test, Load Test, Soak Test. .

Monitored test by checking CPU utilization and Memory Leakage, Thread count and GC heap.

Created scenarios and scheduled the Virtual Users to generate realistic load on the server using Load Testing tools

Analyzed the results through Yourkit to find the bottlenecks in networks and server resources including deadlock conditions, database connectivity problems and system crashes under load.

Good at Correlation to handle the Dynamic return values and scheduled the test under work load compositions.

Assisted Application Developers and technical support staff in identifying and resolving defects.

Involved in writing SQL Queries on Oracle DB’s to gather Test data for Testing and for Validation.

Documenting the test results and sending the analysis to entire team.

Created detailed test status reports, performance capacity reports, web trend analysis reports, and graphical charts for upper management.

Project# 7:

Project

Silicon Valley Bank

Client

SVB

Location

Title

Senior Engineer

Duration

May 2011 – Sep 2011

Environment

Web Application Testing

Technology

Java/J2ee

Tools Used

Silk Performer,Qc

Monitors

Perfmon

Description :

Silicon Valley Bank's with $20 billion in total assets and more than 1,500 employees, SVB Financial Group strives to solve our clients' problems and advocate on their behalf in order to increase their probability of success. We are equally dedicated to our employees and our communities, and are consistently ranked among the best places to work and top corporate philanthropists.

Roles/Responsibilities :

Prepared Performance Test plan and Test specifications based on Non-Functional Requirement Specifications and System Design Specifications for the application.

Identifying the Resources & Duration required for the Entire release testing.

Created scenarios and scheduled the Virtual Users to generate realistic load on the server using Load Testing tools

Capture the system resources usage using perfmon.

Good at Correlation to handle the Dynamic return values and scheduled the test under work load compositions.

Assisted Application Developers and technical support staff in identifying and resolving defects.

Involved in writing SQL Queries on Oracle DB’s to gather Test data for Testing and for Validation.

Created detailed test status reports, performance capacity reports, web trend analysis reports, and graphical charts for upper management.

Project# 8:

Project

Icliniq

Client

Cisco

Location

Bangalore

Title

Test Engineer

Duration

Nov 2010 – May 2011

Environment

Web Application Testing

Technology

PHP,Jquery and SQL

Tools Used

Jmeter,Red Mine

Description :

Icliniq is a fully functional Web based application which was developed by our team.It consisted of 4 main actors like Doctors,Patients,Physicians and Admin.Where each actor can interact with each other for booking of appointments or walkin appointments.They can even refer a patient to other Physicians. Its very easy to operate by both technical as well as non technical people.

Roles/Responsibilities :

Prepared Performance Test plan and Test specifications based on Non-Functional Requirement Specifications and System Design Specifications for the application.

Create Image and Text Verification checks in Vuser Scripts

Responsible for system study & information gathering. Participated in initiative walkthrough group meetings.

Created scenarios and scheduled the Virtual Users to generate realistic load on the server using Load Testing tools

Good at Correlation to handle the Dynamic return values and scheduled the test under work load compositions.

Assisted Application Developers and technical support staff in identifying and resolving defects.

Involved in writing SQL Queries on Oracle DB’s to gather Test data for Testing and for Validation.

Documented average response times, 90% response times and reported them to the application team.

Created detailed test status reports, performance capacity reports, web trend analysis reports, and graphical charts for upper management.

Project# 8:

Project

CRM

Product

Paramantra (CRM)

Title

Test Engineer

Location

Bangalore

Duration

Feb 2009 - Oct 2010

Environment

Web Application Testing

Technology

Java/J2ee

Tools Used

Load Runner,Qc.

Description :

Paramantra Helpdesk is a fully automated web centric request management software

solution.It will keep your incoming calls organized and allow your customers to track the

progress/solution to their request. It provides an easy to use, fully integrated, web-based remedy for building customer relationship across various channels like email, phone, fax and postal mail. Paramantra Helpdesk Customer Care with Business Intelligence can quantify multiple factors in a request like channel, category, type, etc.

Roles/Responsibilities :

Prepared Performance Test plan and Test specifications based on Non-Functional Requirement Specifications and System Design Specifications for the application.

Identifying the Resources & Duration required for the Entire release testing.

Setting up Daily status call with offshore and taking update from them.

Created scenarios and scheduled the Virtual Users to generate realistic load on the server using Load Testing tools

Testing of web application, client-server, network and database projects on Windows, and UNIX operating systems

Strong skills using, installing, and configuring all components of Load Runner including VU Gen, Controller, Analysis, and Load Generators..

Good at Correlation to handle the Dynamic return values and scheduled the test under work load compositions.

Assisted Application Developers and technical support staff in identifying and resolving defects.

Involved in writing SQL Queries on Oracle DB’s to gather Test data for Testing and for Validation.

Created detailed test status reports, performance capacity reports, web trend analysis reports, and graphical charts for upper management.

EDUCATION

Acquired B.E. (CSE) from Visveswaraiah Institute of Technology .

HOBBIES & ACHIEVEMENTS

4Updating myself with lastest technologies in the market,reading books,playing strategy games etc..

4Won 9th place in Inter college Microsoft Talent Hunt.

4Won various Prizes and Appreciation in sport events, leading groups, organizing events

PERSONAL PARTICULARS

Name : Sharath Chandra T.S

Sex : Male

Nationality : Indian

Address : Apt 120B, 1622 Worcester road, Framingham Ma, 01702

Languages : Hindi,Kannada,English

Contact this candidate