Sr Field Service Engineer

MYCHAL ROBLES

Pasadena, TX ***** C: 832-***-****

******.******@*****.***

https://www.linkedin.com/in/mychalrobles

PROFESSIONAL SUMMARY

I am a Network Administrator who demonstrates an exceptional knowledge of existing IT methodologies, with the ability to apply them to the strategic benefit of the client and in the attainment of project goals. I possess strong military taught communication and leadership skills. I strive to always display excellent interpersonal skills, which include a professional level customer service and support. I also take a tenacious, focused, and systematic approach to solving complex problems. I pride myself on using a strong ability to correlate incomplete or contradictory information in order to produce rapid results, showcasing my expertise in interpreting technical documentation.

SKILLS

Microsoft Office, Standard Suite

Microsoft XP, Vista, and Windows 7

Microsoft Windows 2008 and 2008r2

Enterprise Antivirus: ePO McAfee 4.7 and 4.8

VMWare 5.0 and 5.1, 6.0

Acronis Backup and Recovery 11.5

Symantec Ghost

Hardware troubleshooting and maintenance

Level 2 network and telecom support

Account Security Maintenance

Racking and cabling network platforms

Staging, installation, & configuration of network switches and routers

FTP Technologies

Security policy design, adherence and implementation

Remote Access technology setup & support

Active Directory, DNS

Group Policy

DHCP

800XA System Administration

Symphony +

AC800M configurations

DCS, IPCS & SCADA network configurations

WORK HISTORY

Sr. Field Service Technician/Network Administrator

ABB, Inc. Houston, TX

January 2013 – Present

Supply Daily Level 2 & Level 3 system/network and telecom support, including Staging & install of workstations, servers & network switches. Providing on the spot break/fix support for system/network equipment and projects. Providing general Admin duties on multiple projects & domains all with unique situational needs & security requirements. Control tasks, including maintaining network/system documentation, inventory of network end devices, and adherence to all company best practices applying the catalog for project needs.

Ensuring network, system and data availability and integrity through preventative maintenance and upgrades.

Independently design and execute company catalog for infrastructure support and development.

Recommend network security standards for management.

I advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work in order to increase general productivity

Maintain and monitor the server room, the wireless network and other server infrastructure.

Utility Worker/Environmental Tech

Austin Industrial, Inc. Channelview, TX

January 2009 – May 2011

First responder to environmental upset throughout the Lyondell Basel complex, environmental cleanup of non-hazardous material. As the youngest voted to be chair of the Voluntary Protection Program, I oversaw the inspection of and documentation of all violations within each workshop monthly, in order to ensure a safer and more proficient work space. .

Warehouse Manager

Dowley Security Systems, Inc. Houston, TX

October 2008 – January 2009

Provided materials, equipment and supplies by directing receiving, warehousing, and distribution services. I supervised a staff of 5 people. I created and inventory system that helped reduce over purchasing of material and saved the company money on each project by sending excess material back to the vendors. I also created a tracking system for the excess material so that each project could accommodate for the savings.

Corporal/Operations Supervisor

United States Marine Corps Camp Lejeune, NC

August 2003 – February 2008

Operations Supervisor, Training manager, and Office Manager for all subordinates. I was commended with the Navy Achievement Medal for exceptional leadership under duress while deployed to Iraq. While in service, I was appointed to section leader as L.Cpl., which is a position that normally given to higher ranking members of service.

EDUCATION

Bachelor of Science: Information System Security, December 2014

ITT-Technical Institute - Webster, TX

3.94 GPA

Associate of Science: Network Systems Administration, June 2013

ITT-Technical Institute - Webster, TX

l3.94 GPA

lMember of the Nation Technical Honors Society

lCoursework in Computer Science and Information Technology

High School Diploma: 2003

Sam Rayburn High - Pasadena, TX

Student government representative

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