Administrative Assistant Sales Support Customer Service

Martha V. Gomez

South Gate, CA *****

323-***-**** ****************@*****.***

Administrative Assistant

Manage operations and complex projects for high-level management across various industries. Employ expertise in data analysis, finance, logistical planning, report generation, and daily business support. Recognized as driven, dedicated, approachable leader who provides exemplary internal / external client service while prioritizing constantly changing needs of management.

-Team Training & Development - Project Management

-Client Retention - Data Analysis

-Forecasting & Budgeting - Regulatory Compliance

TECHNICAL SKILLS

-Oracle JD Edwards Enterprise One Program

-Windows XP / MS Office Suite / Word / Excel / Outlook 2007/2008

-Data Entry (Alphanumeric / 10-Key) Type 55 wmp

-Nextgen

-Medpoint Management Web Portal

-EConsultLA System

PROFESSIONAL EXPERIENCE

FARMER BROTHERS COFFEE, Torrance, CA 02/2007 - 12/2015

Administrative Sales Support / Data Management Analyst

Provide account processing and support for Regional Sales Directors, District Sales Managers, Foodservice Sales Representatives, Route Sales Representatives, and National / Key accounts. Serve as primary contact person for over 800 employees state-wide.

Compile and process over 65 new accounts daily, maintaining accuracy rate of 98% or above by verifying account information, collecting necessary approvals / documentation, providing training, and resolving discrepancies. Assist with entering pricing at various account levels, ensuring accuracy rate of 98% or above for consistent sales team use.

Collaborate with internal departments and branches, entering new vendors and making sure all information is approved, accurate, and error free.

Partner with IT department support staff on coding and entering monthly check requests and IT case logs that identify daily technical issues; resulting in prompt resolution to time-sensitive inquiries.

Work with Cost Accounting and branch support staff to set up and allocate new item SKU’s, enabling sales teams to begin promotional activities.

Achieved Team Appreciation and Recognition Awards in 2011, 2012 and 2014:

oSet up new E1 numbers for 30-unit chain, developing template enabling task that would potentially take weeks to be completed in just hours.

oEntered new accounts into system during Customer Data Maintenance relocation from Chicago to Torrance, virtually eliminating installation delays.

oEntered 39 new account numbers for Sales department for Reay’s Ranch C Store chain in Arizona region, allowing ERF team to get right on track for ordering equipment and meeting customer deadlines.

Continue Employment History

Page 2

MARINE ADULT THERAPEUTIC CENTER, Inglewood, CA 08/2004 – 11/2006

Educational Program Manager / Therapeutic Program Specialist

Facilitated day-to-day operations for Adult Day Program of 40 clients with intellectual disabilities. Liaised between participants’ caregivers, family members and assigned social worker, delivering organized framework of developmental, preventive and remedial program goals. Supervised 12 non-clinical staff team.

Assured compliance with federal and state regulatory agencies surrounding staffing requirements, safety, medical and non-medical services provided, dietary regimens, and social activities by providing comprehensive training per staff education plans.

Administered daily program operations for direct care of clients, including medication administration, personal hygiene, healthcare decisions, and daily activity plans, monitoring progress and effectively modifying goals that maximize client quality of life.

Partnered with Executive Director in providing administrative support, maintaining appropriate documentation in accordance with Title 17, Title 22, Welfare and Institution Code, Regional Centers and Agency’s Policies and Procedures.

Credited with coaching and facilitating participation of 20 or more Greater Los Angeles Special Olympics athletes participating in local area games, tournaments and local summer games in bowling, softball, basketball, volleyball and track and field.

Education and Training

-Gendarme Institute, Pico Rivera, CA 05/2016

-National Healthcare Association 06/2016

-Certified Billing and Coding Specialist Certification #W8R6B4K4

-Direct Support Professional Training Year 1 & 2

-Behavior Strategies for Socialization

-Coaching Special Olympics Athletes Basketball Sport Skills

-Behavior Intervention & Therapy

-Behavior Modification Training

-Special Olympics Athlete Leadership Program – Global Messenger

-Nonviolent Crisis Intervention

-Transportation Provider Documentation Training WRC

-Coaching Special Olympics Athletes Track & Field Sports Skills

-Emergency Preparedness: Making Sure Everyone is Safe

-Documenting the Facts

-CPR / First Aid

-Coaching Special Olympics Athletes Softball Sport Skills

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