Technical Support Software

Baskaran Suresh

Phone : +974-********

Email : s ********@*****.***

Overall Experience : 10 Years

Career Objective:

To seek a challenging career in a dynamic company with my potential skills for career advancement. To build up present skills and seek a position that provides opportunities to cope up with the latest technology and trends.

Qualification:

Course Institute Period

Diploma in Computer Engineering

A.V.C Polytechnic college 2002-2005

Certification:

Certification Institute Period

Cisco Certified Network Associate

(CCNA -2.0)

Strawberry Asia Group

Singapore

July 2014

Experience:

1. StatsChipPAC, Singapore s ince Nov – 2009 to Nov 2015. Designation: T echnical Specialist.

Responsibilities:

• Manage and monitor all installed systems and infrastructure. Participate in the design of information and operational support systems.

• Install, configure, test and maintain operating systems, application software and system management tools.

• Responsible for the design, installation, cabling and integration of IT infrastructure throughout the enterprise (Network convergence, routers, switches, etc).

• Provides operational support for small to medium-sized IT infrastructure projects and systems for Persons and individual projects.

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• Support and provide solutions for network failures, making recommendations for possible fixes.

• Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes.

• Liaise with vendors and other IT personnel for problem resolution. 2. Reliance BPO Pvt Ltd. since June 2008 to February 2009. Designation: C ustomer Service Associate.

Responsibilities:

● Detecting failure events from the monitoring system (alert mangement). Interact with the user's in order to get there exact requirements and provide solution. Provide the regular status update to the users and assisted with their queries and problems by phone and e-mail.

● Problem validation and Opening problem records. Documenting actions in the problem record. Performing problem determination, if the problem can’t be fixed, Route call to next level of support, as required.

● Entered and updated new user details in the customer relationship management software according to administrative guidelines.

3. HCL Infosystems Ltd, Chennai from May 2007 to Mar 2008. Designation: S ystem Support Associate.

Responsibilities:

• Provide technical support via telephone and email requests from internal users for all PC hardware, software and associated peripherals. Install and perform minor repairs to hardware, software, and peripherals, as per installation specifications, setting up PC for employee use, performing & ensuring proper installation of operating systems, and appropriate software’s.

• Manage the existing PCs and peripherals to standards determined by the company by performing upgrades, new installations and carrying out routine procedures. Assisting in the compilation and maintenance of an accurate inventory of hardware and software.

• Redirecting or escalating major hardware or software problems or defective products to vendors or technicians for service. Liaising with various teams of professionals for resolution of Technical issue’s and establishing a good working relationship with users and other professional’s in the domain of support.

Personal Details: Passport Details:

● Father’s name : Baskaran Passport No : H4159579

● Nationality : Indian Date of issue : 08/07/2009

● Gender : Male Date of Expiry : 07/07/2019

● Date of Birth : 16th May 1985 Place of issue : Tiruchirappalli

● Marital Status : Married Visa Type : Work-Business Visa

● Languages known : English, Tamil, Chinese.

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Declaration:

I hereby declare that the above-mentioned particulars are true to the best of my knowledge and belief. I will discharge my duties to entire satisfaction of the company. Date:

Place: Qatar Signature

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