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Customer Service Product Development

Location:
Gilbert, AZ
Salary:
90K+
Posted:
February 28, 2017

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Resume:

MARC D. MILLS

Gilbert, Arizona ***** 602-***-**** acy1pg@r.postjobfree.com

VICE PRESIDENT OF ENGINEERING CHIEF TECHNICAL OFFICER Innovative, hands-on executive with record of leading design and development of high technology products, improving processes and procedures to drive revenue, efficiency, and market share. Accomplished engineering executive with leadership experience driving strategic solutions, project management, quality assurance, and product development of complex business enterprises. Expertise in working with digital and analog signals and their interface into and out of products. Work with a wide variety of digital RF signals both designing and troubleshooting. Proficient with providing solutions to what are perceived to be impossible problems. Inventor of record on over five U.S. and international patents. Motivating leader who develops, mentors, and empowers employees to excel. Strategic Planning & Execution Product Design & Development Operations Management Budgeting Technical Documentation FCC Testing & Certification Cost Containment Forecasting ISO 9004 PROFESSIONAL EXPERIENCE

WIRELESS ACQUISITION, LLC-Tempe, Arizona 2003–2016 Vice President of Engineering CTO

Full strategic planning and management of all aspects of creating the Engineering and Manufacturing Departments of a new company formed with the assets acquired in the closure of the Broadband Wireless Systems group of Andrew Corporation. Additionally we acquired the assets of EMCEE Communications from bankruptcy. The new company was created to offer products in the broadcast, broadband, and educational broadcast markets. Revenue Generation

Realized $10+ million in equipment sales to Sprint after designing an innovative downconverter for Sprint to launch in converted MMDS Systems for re-banding implementation without the threat of interference. Downconverter is the only one on the market approved by the FCC and allows Sprint and others to use the Educational Broadcast Band.

Captured $5.4 million new revenue by designing a low cast high reliability translator for Alaska PBS. Supervised OEM product team members of 5-10 building the device to ensure key requirements were met. Sold 200 translators providing rural Alaskan villages with 4 channels of digital video.

Generated more than $10 million new revenue after designing antenna/downconverters for installation in the Dominican Republic for Wireless Cable television at 50% of previous cost. Product Development

Developed a full line of Digital Processors for use in Broadcast market with full multiplexing, TSOIP, ATSC Demodulaor and ATSC Modulator. Product lines include low and medium power broadcast transmitters, translators, low noise amplifiers, microwave transmitters and reception products .1 to 4GHz.

Developed a line of custom microwave antennas for use in sectorized reception systems. Responsible for product design and development from all aspects including evaluation of opportunity, cost targets, design implementation, manufacturing, reliability studies, customer service and training.

Designed and developed products and systems targeted in the .1-4GHz band consisting of transmitters and receivers, “S” band distribution of point-to-point and multipoint bidirectional data, and UHF and VHF low power DTV transmitters and translators.

Designed and deployed low power DTV transmitters and translator product line. Operations

Define budgets from $1 million-10 million for multiple simultaneous installation projects at customer sites. Evaluate design, verify objectives with customer base, support through warranty period.

Manage multiple technical and creative teams in Tempe and Mountain Top, Pennsylvania facility where power products are manufactured.

Conduct propagation analysis, site acquisition, and system and component design including installation and extensive field work, on site training, and proof of performance testing in microwave, television, and high speed data networks.

Accomplish in-house FCC type acceptance certification testing.

Managed commercial deployment of Low Noise High Dynamic Range PreAmplifiers for Translators. MARC D. MILLS

Page 2 602-***-**** acy1pg@r.postjobfree.com

ANDREW CORPORATION-SCOTTSDALE, ARIZONA 2000–2003

Director of RF Network Engineering, Broadband Wireless Systems Group Founding member of the startup group of an S&P 500 company, tasked with gaining market share in RF Broadband Networks. Networks consisted of satellite and fiber networks feeding broadband Wireless Networks serving from thousands to tens of thousands commercial and residential customers worldwide. Many of these systems are still in operation today. Product Development

Directed RF network design, development, and installation of turnkey systems and custom designs based on unique customer requirements. Achieved faster customer data speeds and increased system loading 70-200%.

Drafted the design of a broadband wireless system the company invented and built, facilitating the accurate forecasting of components and costs for customized implementation. Documented and supervised the cost documentation.

Developed propagation models of digital modulations in the 2-4GHz bands to allow for accurate system designs.

Managed product and system development engineering groups from Scottsdale location.

Developed full product lines from .1-4GHz providing customers an end-to-end system solution.

Studied interference in the field and determined methods to mitigate potential in new designs.

Authored technical articles published in industry trade magazines and received Andrew Author award. Operations

Created proposals and formal presentations.

Conducted cost accounting and system calculations including loading, capacity, trunking, link budgets, antenna selection, and cellular architectures.

Managed system and product engineer direct reports.

Worked closely with worldwide sales and customers in network design, sizing, pricing and service.

Developed technical sales strategy and business plan to enhance sales opportunities.

Oversaw system deployment and customer support services. PCTV/SPEEDCHOICE/SPRINT-Phoenix, Arizona 1997–2000 Sr. Research & Development Engineer, New Technologies Group Project manager and leader of small team conducting the design and implementation of the first multisector two-way broadband wireless network utilizing the MMDS spectrum in the 2-3GHz bands.

Installed and launched the first two way wireless broadband system in the world providing high speed Internet connectivity to the Phoenix and surrounding communities providing high speed Internet coverage supporting homes and businesses. The 2,000 initial customers demonstrated business value and profitability calculations.

Conducted extensive propagation studies to analyze RF network performance and the challenges faced with 2-3GHz RF digital networks.

Managed all aspects of system regarding RF transport and MAC layer for air interface, extensive work characterizing and implementing the broadband wireless platform as well as microwave transport and trunking.

Developed antenna models for evaluating sectorized system performance.

Trained 40-50 staff on operation including network operations, installations, field operations, and level 1 support.

System design was adopted as the standard and deployed by Sprint in 14 markets across the nation.

Characterized 2-3GHz spectrum for propagation characteristics in near and far fields and in challenged environments. TECHNICAL SKILLS

Microsoft Office: Word, Excel, PowerPoint, and Outlook MS Project SolidWorks Spectrum Analyzers Network Analyzers

VNA & Scalar Stream Analyzers VSA’s Noise Figure Meters 3D Drafting- Solidworks PCB Layout – Power PCB EESOF – Touchstone Anechoic Chamber Thermal Chambers RF Power Meters FCC Testing / Certification ISO 9004



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