Customer Service Administrative Assistant

Tonchelle Lucas

Administrative Assistant

More than 20 years Successful experience in Customer Service and more than 15 years Administrative support with recognized strengths in account maintenance, problem-solving, trouble-shooting, and planning/implementing proactive strategic plans

Skills/Qualifications

Administrative Management

Employee Management

Site Management

Training and Development

Multitasking & Time Management

Office Management

Project Management

Fundraising

Auditing: Quality Assurance

Calendar Management

Advanced Microsoft Office & PC Skills

AS400

Data Management & Entry Skills

Strategic Operation

Professional Experience

Duke Transplant Center Durham, NC January 2017 - Present

Administrative Assistant

Provide Administrative support to three Administrative Directors

Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designate intervals and as requested

Schedule and maintain calendar of appointments, meetings and travel itineraries, and coordinate related arrangements

Prioritize and resolve inquiries (phone, e-mail, in person)

Explain policy/procedures to other parties based on knowledge of the company and department guidelines

Coordinate special projects

Act as a liaison between the department and external groups

Organize and able to work without close supervision

City of Wilson: Parks & Recreation Wilson, NC June 2004- April 2016

Administrative Assistant

Provided Administrative support to Department Manager, Directors, employees and clients

Managed and coordinated department calendar

Coordinated and executed events for entire office

Assisted with the coordination of travel as needed

Created, updated and audited department reports

Met and greeted every person that came into office & recreational center

Managed centralized process for successful customer service programs

Managed & Ordered Inventory, while managing and completing Payroll for 15 people using AS400

Proofread work for accuracy

Proofread various documents and reports

Education & Extra-Curricular Profile

Wilson Community College: Associates of Arts Computer Program

Wilson Community College: A+ Certification

NAACP: Secretary Wilson Chapter

WoManUp Empowering Women and Girls: Founder & CEO 2014

Achievements

Recognized at many operations for excelling Leadership

Wilson Times: 20 Under 40 Professionals Award 2016

Share The Dream, Community Spirit Awards 2016

Leadership Award 2008

Contact this candidate