Systems Analyst

Ron Lucas

Systems Analyst

Phone: 303-***-****

Address: **** **** ***** ***

Castle Rock, CO 80104

Email: **********@*****.***

Energetic IT professional with 20+ years experience as subject matter expert. Skills in project management, systems administration, team lead, and support. Passionate about creating automated solutions to save time, improve accuracy, and reduce cost.

EXPERIENCE Great-West Financial

Systems Analyst

October 2003 - February

2017 (13 years 5 months)

Was responsible for CMDB implementation including discovery and application modeling. Duties included architecture, installation, configuration, troubleshooting, operation, and upgrades.

CMDB Related Accomplishments:

Implemented BMC Atrium CMDB as the foundation for future ITSM suite integration. Implemented BMC Discovery (ADDM) to populate the CMDB. Created custom integrations to populate the CMDB from external data sources. Created custom TPL scripts to enhance discovery. Created application models using CAM. Improved change management success rate by evaluating existing workflow and tools. Then implemented updates to improve planning, communication, and approvals. Increased awareness of services at risk during a change using the CMDB and application models.

Additional Accomplishments:

Implemented custom solution to discover, monitor, and report on over 2000 Windows and VMware servers. Designed the solution to improve team workflow and save recurring cost of licensed software. Integrated vendor point solutions to extend monitoring capabilities.

Improved server management by implementing automated tools for OS deployment, server patching, and security updates.

Managed annual hardware refresh of servers by identifying end of life equipment, determining the need for replacement, procuring new equipment, and coordinating the transition.

Migrated 5000 users and workstations from multiple legacy domains into a single Active Directory forest.

Merrill Lynch

Systems Administrator

1996 - 2002 (6 years)

Provided tier 3 support for local helpdesk and LAN administrators. Duties included server installation, NT 4 domain management, systems monitoring, and project management.

CH2M HILL

Systems Administrator

1991 - 1996 (5 years)

Provided support for servers, desktops, network, and printers. Duties included hardware installation, troubleshooting, and support. Provided customer service for all users including executive management.

Business Products, Inc.

Systems Engineer

1989 - 1991 (2 years)

Provided onsite repair and maintenance of a wide variety of computers and printers. NEC

Systems Engineer

1986 - 1989 (3 years)

Managed the local repair facility for NEC computers and printers. Responsibilities included customer service, financial accountability, inventory, and computer/printer repair.

SKILLS &

EXPERTISE CMDB, Change Management, BMC Discovery, BMC ADDM, BMC Atrium CMDB, BMC Remedy, Windows Server, System Administration, ITIL, VBScript, Automation, Troubleshooting, System Monitoring, Active Directory, SharePoint, Asset Management, Visio, HTML, JavaScript, Powershell, Virtualization, Incident Management, IT Operations, Data Center, Disaster Recovery, VMware, Networking, Unix, Help Desk Support, EMC Networker, ePolicy Orchestrator

COURSES

BMC Atrium CMDB

BMC ADDM

HP UCMDB

ITIL Foundation (v2 & v3)

Microsoft Windows Server 2008 R2

Microsoft Active Directory 2008 R2

Microsoft Windows Server 2003

Microsoft SQL Server 2000

Microsoft Windows Server 2000

Microsoft SMS

Project Management

EDUCATION Denver Institute of Technology

Associate Degree in Electronics

1984 - 1986

Studied electronics, robotics, and programming with emphasis on computer technology.

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