Technical Support Software Engineer
Resume:
Renardo L.Hardy
Tacoma, WA **402
***********@*****.***
SUMMARY
Excellent Software Engineer with over 7plus years programming experience, hard worker, team player.
COMPUTER SKILLS
Languages
Proficient in: Perl, UNIX, C++,Apache,
Familiar with: C#, Microsoft Visual Basic®, Java
Software
Database: Microsoft SQL Server and Microsoft Access
Platforms: Microsoft Windows® XP and Microsoft Windows 7
EXPERIENCE
Programmer Analyst
2007-current
Top Cat Computer Consulting &Repair Service
Primary responsibilities include design and development of server code.
Developed and tested new financial reporting system using Visual Basic.
Modified and tested order processing system using C++.
Developed and tested the new inventory management system using C++.
Provided object-oriented design, programming and implementation support to the customer billing system, written in C++.
Prepared test plans and data, and user documentation for customer billing system.
Modify existing software to correct errors, to adapt it to new hardware or to upgrade interfaces and improve performance.
Analyze information to determine, recommend and plan installation of new system or modification of an existing system.
I provide advice on what software and hardware will best accomplish my client need.
Technical Support
2001-2008
COMPUSA
Primary responsibilities were to provide my clients support by resolving any and all their technical issues via email, phone and many other electronic medium.
Configure computer equipment such as Router and Internet connections.
Configure software to connect to Internet application servers.
I have to training and assistance clients on how to use their computer hardware an software products.
Information System Specialist
1998-1999
Federated National Insurance
Provided object-oriented design, programming and implementation support to the customer billing system, written in C++.
Prepared test plans and data, and user documentation for customer billing system.
Monitor function of equipment to ensure system operates in conformance with in specifications.
Store retrieve, and manipulate data for analysis of system capabilities and requirements.
Prepare reports and correspondence concerning project specifications, activities and status.
Problem-solved hardware issues with fault tolerant hard drives.
EDUCATION
Liberty University
1/2014 To Present
Lynchburg, Virginia
Master of Arts Management & Leadership
Colorado Technical University 6/2005-1/2008
Colorado Spring, Colorado
Bachelors of Science Software Systems Engineering Graduated 1/2008
Keiser University 2/2000-9/2003
Fort Lauderdale, Florida
Associate of Science in Computer Engineering Graduated 9/2003
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