Customer Service Sales

Jeff Barnes

Field Service Technician

253-***-**** *********@*****.*** 14100 62nd PL W, Edmonds WA 98026 Summary

Being given the challenge of managing an eight state territory gave me the chance to hone my skills in the area of diagnosing issues over the phone with a large product line in order to have the correct parts and tools awaiting me at customer site. Acquired the ability to be proficient at communicating with a wide variety of customers/end users from Dr.'s, mid level managers, nurses and maintenance engineers. Proficient with all hand power tools as well any electronic diagnostic meters and programs.

Skills

Troubleshooting expert Strong mechanical aptitude AC and DC motors All hand power tools Willing to travel Analytical circuitry Superb communicator All diagnostic meters Experience

Stryker Medical, Kalamazoo MI 98-2003

Working from a home office here in the Seattle area I traveled eight state territory daily to repair Medical equipment in hospitals, surgery centers, firehouses to name a few. Most equipment entailed electronic, pneumatic and mechanical fixes. I had to be proficient at diagnosing and repairing all equipment in a one call close due to the length and mode of travel between states. Twice I earned top technician awards on the west coast for my knowledge, proficiency and customer service acumen.

Sensormatic Electronics, Seattle WA 95-1998

Working from my home office, I installed, troubleshoot and repair CCTV and anti theft systems in a wide variety of customers and situations. Customers such as Nordstrom and Macy's, 711 and Denny's to Starbucks and Target as well some local jails and prisons. I am proficient with all power tools used for installs. Multiple times on a daily basis I would use multi meters, o scopes, and laptops as well as other devices to do the necessary repairs and or adjustments. Worked on tall ladders and bucket lifts. Businesses were almost always open and operating during repairs and installs so working around customers was an everyday situation. Education

ITT Technical Institute, Seattle WA

AA in Electronic Engineering, 3.3 gpa

PG. 1 of 2

Outside Sales 2016- present Marcoa Publishing Puyallup, WA I spend my day cold calling on businesses that could benefit from advertising directly to the military. I work from a home office and spend the majority of my day in the field. Selling print advertising has its challenges and some, in your hand benefits. The phone app and the website have definitely helped to increase sales in this ever changing market. I have excelled in this position and am glad to know that I have helped owners achieve their companies and personal goals.

Outside Sales 2009-2015 Red Rock Resurfacing/CAP Supply Sumner, WA Being the only source of marketing for both companies I personally grew the customer base by 4-5 new customers a week over the entire period of my employment. Also, succeeded in retaining customers by solving dilemmas and finding ways to have their needs meet. Clients have come to trust, rely and expect excellence from me. Over the last 3 years I have learned the in and outs of the apartment industry and have built strong relationships that will carry with me, in any position. By exceeding expectations and making customers feel valued, we have seen growth in my company's bottom line despite a downed market, budget cuts and low occupancy levels.

Real Estate Sales 2000-2009 Brio Realty Tacoma,WA

Marketed and sold residential properties in Western Washington. Marketing, prospecting, and budgeting are my major responsibilities. Being able to coordinate creative financing for buyers when needed. Rented properties to clients unable to avoid foreclosure and save their homes. I have special interests in the foreclosure arena and spent many years specializing in assisting homeowners with the process.

Account Executive 2005-2008 First NLC, Wholesale lending Bonney Lake, WA My responsibilities included cold calling on mortgage brokers in my given territory. Introduce my product line and review the data from the loan officer and recommend which product would best fit their client. Then would quote a rate and walk the loan through the process. I was responsible for the loan from start to funding which primarily consisted of making sure all information successfully got from loan officer to underwriting.

Account Executive 2003-2004 Eschelon Telecom, Inc. Tacoma, WA Sold telecommunications to small and medium sized businesses. My duties included cold calling businesses to set appointments with business owners, CEO’s and department managers. I conducted all parts of the selling process. Set the appointment, structure the communication line configuration and finally, the close, on my own. PG. 2 of 2

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