Customer Service Microsoft Office
Resume:
PATRICIA CARAG
*** ******* ***** *****, ******* AB NW
********.*****@***.****.**
A dedicated and hard-working IT student with 2 year hands-on experience in Microsoft Office Programs (Word, Excel, Outlook and PowerPoint), system administration and data management. Seeking for a job position where my leadership skills, organizational skills and computer efficiency will be well utilized. Aiming to help achieve company goals and take on more responsibility as quickly as possible.
PROFESSIONAL SKILLS
Excellent communication skills
Strong analytical and interpersonal skills
Exceptional leadership skills developed through work experience as a team-leader
Highly organized and efficient in fast-paced multitasking environments
Ability to think “out of the box” and handling problem resolutions with tact and appropriateness
Flexible and analytical with a keen eye for details
TECHNICAL AND COMPUTER SKILLS
OPERATING SYSTEMS: Unix, Linux, Ubuntu, Windows Server Operating Systems (2008 R2, 2008, 2012)
MICROSOFT OFFICE PROGRAMS : Access, Excel, Outlook, PowerPoint, OneDrive, Office 365
SOFTWARE: Microsoft SQL, Site Server & IIS, Microsoft Exchange
DATABASES: MySQL
PROGRAMMING LANGUAGES: ShellScript, PHP, SQL and basic JavaScript
EDUCATION
Information Technology: Southern Alberta Institute of Technology (SAIT), 2015 – Present
Majoring in Computer Systems
3.8 GPA
Rutherford Scholarship
WORK EXPERIENCE
TEAM LEADER: MangoLand (Cross Iron Mills, Rocky View), 2016 – present
Provide efficient customer service
Provide training opportunities for colleagues/co-workers
Motivate the team to achieve high standards and sale targets
Update and organize the inventory list in a timely manner
Manage cash and payment systems in accordance with company's procedures and policies
SERVICE CREW : McDonald’s Restaurant (Panorama Hills, NW), 2013 – 2015
Processed customer’s orders and generate bills
Greeted and served customers meals
Handled customer inquiries and complaints
Kept work area clean and tidy
PROJECT MANAGEMENT
CAPSTONE PROJECT: Southern Alberta Institute of Technology (SAIT), 2016 – Present
Our Capstone team is building a “Smart Greenhouse Technology” which aims at providing a greenhouse with integrated temperature control, temperature monitoring and security using magnetic locks.
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