Benjamin Montrose
***** **** ***** ***** ***** Branch Mississippi 38654 801-***-****
Operations Manager
Resourceful, proactive manager with significant experience in quality customer care with multi-million dollar companies. Able to direct a multiple personnel team with individual tasks. Documented record of increasing efficiency and profit margins while maintaining high quality projects completed on time and within budget constraints with limited equipment available. Recognized for creativity, determination and ability to work independently without direction. Dependable team player able to communicate and work well with all personnel from laborers to marketers to professionals.
Project Coordination
Personnel Management
Cost Controls
Contract Negotiations
Creative Problem Resolution
Supply Chain Management
Public Presentations
Vendor/Supplier Negotiations
Client Relations
Budget Estimates
Process Development/Implementation
Networking
Career Highlights and Qualifications
Managed, at peak, 450,000 orders coming through the facility per month. Took error ratio of 4% to a maximum of 0.03%.
Shipped at one time over 100 freight orders in a single day.
Value of inventory shipped and tracked exceeded $1M each week peaking at $4M
Grew a team from 5 to 55 FTE with spikes of over 100 employees during peak, 37 employees during non-peak.
Decreased labor from 80% of profit to 40% and have maintained that ratio with the lowest being 32%.
Increased profitability from 30% of revenue to 70% of revenue for the Company even during a decline in volume.
Participated in taking a warehouse from worst in class to best in class within 12 months.
Extremely proficient with Microsoft Office, some Visual Basics, various CRM Applications and Programming.
Organized a move of 14,000 pallets from three separate warehouses into one and had it fully operational in two weeks, all while production was fully functional each day, with no down time.
Developed production procedures adopted by corporate, company-wide.
Professional Experience
Little Guy Logistics, Memphis, TN
Owner Feb. 2012 – Present
Doubled the business each year working at it part time, then grew in to full time
Assisted a company in saving thousands of dollars in rent by moving pallets that were taking up space
Saved a company over $100k by finding them warehouse space within needs
Helped a company profit from unused area in warehouse by filling up with a tenant
Up sold services for a company, by bringing more business from their existing clients
Unloaded over 500 containers
Brokered hundreds of transportation loads
Consulted with a company in achieving a more streamlined picking process doubling previous capability
Counseled with a client on how to kit more efficiently increasing throughput by more than 18%
Assisted a client with onboarding a large client with over 70k SKUs in more than 100k locations
Trained numerous employees on how to better perform their job and develop more skills
Grew a tight network of professionals
Took over Account Management of a client and was able to reverse the perspective and eliminate bad practices
Shrunk communication gaps and improved content, thereby giving management the ability to act concisely
Specialize in Warehousing, Transportation and Consulting (Process Improvement and Operations)
Drake Waterfowl, Olive Branch, MS
Planning Manager Jan. 2016 – July 2016
Managed the flow of inventory in and out of the warehouse from all manufacturers and vendors
Shipped out over 8,000 SKUs each week
Replenished over 500 locations a day
Consolidate outbound loads to various retailers, for multiple consignee locations and delivery deadlines
Maintain a high level of inventory accuracy for 16,000+ SKUs
Forecast replenishment of inventory to pick locations for increased efficiency
Reconciled container loads inbound from overseas
Mapped out inventory locations, burn rates and slotting methodology
Tracked ASN processes for multiple big box retailers and improved efficiency with organization
Value of inventory shipped and tracked exceeded $1M each week peaking at $4M
Organized a move with 1M units of inventory transferring from one warehouse to another within 2 weeks
Facilitated that move into proper locations to resume picking orders as soon as it arrived
Designed a software program that sped up unload times from containers
Acted as a process hub for the warehouse. Planned out the flow of work
Pro Star Fulfillment, Greater Memphis, TN Jan. 2003 – Dec. 2015
Operations Manager
Managed operations for the Eastern facility of 330,000 sq. ft.
Comfortable in domestic shipping costs, and shipping models.
Led daily meetings with management targeting company KPI’s.
Established relations and conducted work order and pricing negotiations with suppliers and carriers.
Managed Supply Chain for Client and Pro Star. Shrunk volume down to J.I.T. when needed.
Developed a well used system to achieve deadlines on time.
Created SOP’s and other Instruction Manuals for employees and Clients alike.
Converted the warehouse on a 24 hour clock for two quarters.
Developed the HR policies and interaction on the East Coast.
Achieved the highest moral between two warehouses.
Lead a team of five Managers, 55 Full Time Employees and kept them inside of their measurements.
Organized systems that changed profitability company-wide.
Education
Salt Lake Community College Utah State University MLSSI
DPT Program, Athletics Public Speaking, English Lean Six Sigma Yellow Belt