Project Manager Technical Writer

EDUCATION

Texas Southern University, Houston, (TX) (GPA-3.7/4.0) May 2016

M.Sc. in Management Information Systems (MIS)

University of Alabama at Birmingham, (AL) - United States May 2011

B.Sc. in Business Information Systems

Academic Achievement:

Secured 2nd place in Cyber Security at PBL (Phi Beta Lambda) State Competition

EXPERIENCE

Texas Southern University, Houston, Texas – USA (overall GPA-3.7/4.0) Aug 2014 – May 2016

Teaching Assistant – Assisted the professor to conduct undergraduate IT classes. Clarified student’s questions and helped those requiring extra assistance with anything related to IT (both in class & outside).

Ozone United Co. LLC – Muscat, Oman July 2012 – July 2014

Business Systems Analyst

Performed analysis and diagnose client issues while demonstrating an understanding of the client environment and overall project scope.

Worked closely with PMO and stakeholders to translate business requirements to software requirements.

Defined and owned the requirement gathering process and requirement documentation approach.

Collaborated with diverse and talented team members to help solve problems, improve performance, and generate value for our clients across a broad base of industries.

Designed, organized and lead the requirements gathering sessions.

Experience working with JIRA software for Agile (Scrum) & Waterfall methodologies.

Prepared solution design, Business Requirement, Functional Requirement, Software Requirement, training/support documents.

Helped preparing use cases and user acceptance testing (UAT).

Responsible for first- and second-tier support for clients; Manage a small team of support personnel, regular communication with client and internal teams; software installations; timely problem resolution and maintaining healthy client relationships.

TechKnowledge Birmingham, Alabama – USA Jan 2011 - June 2012

Technical Writer & Tech Support

As a technical writer prepared, designed, developed and updated an operations/technical manual for the start-up company.

Handled other tasks including providing remote tech support and troubleshooting defects.

Registered tickets for bug fixes and major issues, and followed on them to their resolution.

HealthSouth, Birmingham, Alabama – USA Jan 2010 - December 2010

IT Intern

Single-handedly implemented the ‘Refreshing Project’ which involved installing software’s, printer drivers, scanning, labelling, packing and shipping for approximately 3000+ PCs.

Worked closely with the supervisor, and project manager to ensure the project was on track as per the deadline.

Created and Updated documents as assigned by the supervisor.

Attended weekly co-ordination meetings with the project manager and supervisor.

TECHNICAL SKILLS:

Technical writing (Preparing technical manuals for clients and employees)

Business System Analysis (BRD, FRS, SRS, SDLC- implementation, methodologies)

SQL (querying, reengineering and manipulating data), Tableau- Reports

Understanding and basic working knowledge of CSS & HTML

Microsoft Visual Studio 2008:- Visual Basic and C# (creating applications)

SharePoint, MS Dynamics, MS Project; MS Office (Word, Excel, PowerPoint, Access); Visio

Troubleshooting defects, Remote Assistance, Providing system implementation support

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