Customer Service Information Technology
Resume:
Robert Yeckley
Silver Spring, MD 20903
**********@*****.***
OBJECTIVE
With many skills that I have developed over years and expertise in the field of Information Technology, I am confident that I will complete tasks with accuracy and attention to detail. I am eager to obtain a job in the Information Technology field to utilize the skills that I have learned with my degree and various job experiences.
EDUCATION
Associate of Arts and Sciences Degree in Information Technology,
September 2000 - June 2003
College of Southern Maryland 20646, La Plata, Maryland
AREAS OF EXPERTISE
Microsoft Windows
Experienced (98, XP, Vista, 7)
Microsoft Office
Experienced (Word, Excel, Powerpoint, Access, Outlook)
Ubuntu Linux
Experienced (sysadmin, X11)
Computer Repair
Experienced (hardware, software)
Customer Service
Experienced
Network/Systems Security
Intermediate
Data Integrity and Recovery
Intermediate
Risk Assessment
Intermediate
WORK EXPERIENCE
Crew Member
March 2015 - Present
McDonald's
2207 Bel Pre Rd
Silver Spring, MD 20906
Provided excellent customer service
Adhered to company standards by maintaining a clean and organized station
Prepared food for customers
Re-stock inventory for various shifts
Provided great teamwork for other team members
Administrative Assistant
February 9, 2015 - June 16, 2016
Tucker’s AC & Heating
12A Meem Ave
Gaithersburg, MD 20877
Organized files per instruction
Scanned documents into computer
Administrative Assistant / Tech Assistant
November 3, 2009 - April 22, 2011
COMPASS,Inc.
12400 Kiln Ct., Beltsville, MD 20705
Created Access databases
Adhered to company’s needs
Created automated reports
Freelance Computer Repairman
October 18, 2010 - present
Provided on-site computer repair services to private customers
Diagnosed hardware and software issues
Modified (add/remove/update) software as necessary
Assisted customers in choosing appropriate hardware/software
Consulted with customers on technological needs
Disassembled systems on-site to diagnose major issues and apply necessary repairs
Processing
November 4, 2010 - August 19, 2016
Marshalls of Ma, Inc.
6000 Greenbelt Rd #15
Greenbelt, Maryland 20770
Sorted inventory for present shift
Provided excellent customer service
Maintained the cleanliness of my area
Responded to customer service requests
Data Entry
November 3, 2008 - November 3, 2010
Outpatient Addiction Services
981 Rollins Ave
Rockville, MD 20852
Maintained spreadsheet account for clients
Verified Medicaid/Medicare eligibility
Schedule appointments for customers
Crew Member
September 8 2003 - June 11 2004
McDonald's
6385 Crain Highway
La Plata, Maryland 20646
Provided excellent customer service
Adhered to company standards by maintaining a clean and organized station
Prepared food for customers
Re-stock inventory for various shifts
Provided great teamwork for other team members
Engineering Aide
June 12, 2000 - August 25, 2000
Naval Surface Warfare Center
3767 Strauss Ave
Indian Head, Maryland 20640
Assisted employers by creating requested documents and spreadsheets
Created software representation for the company
LANGUAGES
English
Fluent
Spanish
Intermedió
REFERENCES AVAILABLE UPON REQUEST
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