Data Entry Customer
Resume:
Carlo James Llego
Contact 099********
Email: ***********@*****.***
Age: 21 years old
Location: 49 Garfield St.,Pahina San Nicolas,Cebu City Cebu City, Cebu Expected Salary: 18,000.00
Job Level: Entry Level
Work Experience
August - 2015 to February - 2016
(7 months)
Senior Data Entry Clerk
UnitedHealth Group
Monthly Salary: 16,000.00
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Tests customer and account system changes and upgrades by inputting new data; reviewing output.
Secures information by completing data base backups. Maintains operations by following policies and procedures; reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed. November - 2014 to August - 2015
(10 months)
CRT
Qualfon Inc.
Monthly Salary: 14,800.00
Work in a fast-paced call center environment to make inbound/outbound retention calls to existing customers who have recently obtained and/or upgraded services on their account. The main responsibility of this telecom sales job is customer retention. You might answer questions regarding billing, how a particular product works, what type of support is available, and so on. Companies work hard to get new customers and people in telecom sales jobs ensure that those customers understand, and are happy with their services. If there are issues, you’d attempt to solve them so customers remain happy with their service and purchase. In instances where an issue is outside your wheelhouse, you would transfer the customer to the appropriate department. Most important in the telecom sales job description is patience and attention to customer satisfaction.
Education
April 2014 Cebu Technological University
College level in BSIT Drafting technology
Skills & Languages
*Customer Retention Team representative, Proficient in English communication ski (Advanced)
Certificates, Trainings & Associations
*CRT trained
*Earned ROTC certificate during college
*Earned Certificate as an active school club member
*Preliminary encoding (UHG)
†*Final encoding (UHG)
*Tracfones 100% club/awarded for getting 3 consecutive perfect evaluation score By Quality assurance USA
(Qualfon).
References
Karen
Qualfon Inc.
Tier 3 Agent
Suzette
Qualfon Inc.
Workforce
Hannahlyn Bequilla
UHG
Manager
******************@*****.***
Mynimo Resume of Carlo James Llego
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