System Administrator Information Technology

DIEN PHAM

**** ***** **** ** • Peachtree Corners, Georgia 30092 • United States

404-***-**** • *********@*****.***

PROFILE

Experienced system administrator eager to provide diverse technical background for a growing organization. Six years of experience in Systems Administration with three in DevOps automation of web application deployment and releases, datacenter infrastructure, change and version control. Engaged with stakeholders, business owners, technical owners and project managers from the beginning to end of a project, often adapting to new changes and ideas along the way. Focused on continuing education and professional training to stay abreast of new trends in technologies.

PROFESSIONAL EXPERIENCE

Pinnacle Promotions Norcross, GA June 2014 - Present System Administrator

• Administration of mixed virtual and cloud Microsoft Windows and Linux DEV, QA, Staging and Production Infrastructure

• Scripting using Bash to automate deployments of IT firewall rules, operational standards, configuration changes, servers builds, networking protocols and standards, database backups and restores, daily tasks and security standards

• Automated deployments for continuous integration of code to dev, qa and staging environments allowing teams to detect problems early and ensure stable releases

• IP Operations role in developing infrastructure as code (IaC) using Vagrant and Terraform to plan and build datacenter server infrastructure in Amazon Web Services (AWS)

• Handled infrastructure changes using infrastructure as code (TerraForm) and version control

(Beanstalk/Git) to build and track infrastructure configuration changes

• Application and server performance monitoring and utilization for early incident detection and proactive response to impending issues

• Responding to IT incidents and issues, notification to appropriate business and technical owners and teams for quick response

• Performing Root cause analysis to application and infrastructure issues

• Migrations of datacenter infrastructure between different datacenters locations and cloud infrastructure providers

• Use of cloud tools for Salesforce bulk integration, web application firewalls, cdn, pci, s3 storage and backup, glacier backup

• Collaborate with agile project management, quality assurance, and development teams in TFS Brown Bag Marketing, Inc. Atlanta, GA August 2012 - June 2014 Windows System Engineer

• Administered dev, staging, and production environments for .NET and open source applications

• Managed ESXi virtual hosts, on prem pbx phone system, web farm, db cluster

• Performed daily operations and maintenance in a mixed physical and virtual datacenter infrastructure

• Delivered server maintenance and system upgrades as part of a 24/7 on-call team

• Worked closely with project managers, QA, and developers to consistently deliver stable releases

• Administered and configured auto attendant for a PBX system The Atlanta Center for Reproductive Medicine (ACRM) Atlanta, GA May 2011 – August 2012 IT Specialist

• Maintained day-to-day IT operations for multiple locations within greater metro Atlanta

• Managed internal infrastructure including servers, storage, and networking hardware

• Supported a terminal services infrastructure across multiple locations

• Created a new hire web application for HR to gather information for IT using PHP

• Utilized PHP to develop a new hire web application for IT knowledge and HR support

• Created crystal reports using EHR and ERP databases

• Handled all desktop, laptop, printer, server, and phone hardware/software issues TECHNICAL SKILLS

Servers Admin: Linux (Ubuntu, CentOS), Windows (2003/2008/2012) Databases Admin: SQL Server, MySQL, Aurora, FileMaker Cloud Providers: Amazon Web Services (AWS), Microsoft Azure, Google Apps for Business, NewRelic Cloud Services: EC2, RDS, S3, EBS, VPC, Glacier, SMTP, Web Application Firewall (WAF). Virtualizations: VMWare ESXi, Microsoft Hyper-V, Citrix Networking: DHCP, DNS, VPN, RDP, VNC, SSH, SSL, SFTP, IPTables, Firewalls, Switches Microsoft Azure Services: Office 365, DirSync, Active Directory Connect Web Services: IIS, Apache

EDUCATION

Clayton State University Morrow, GA Class of 2011

Bachelor of Science in Information Technology (B. Sc. IT)

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