Customer Service Air Force

Tyler Wolf

*** *. ***** **., **** Milton, Ohio 45383 937-***-****

**.****@*****.*** https://www.linkedin.com/in/tylerwolf1

Ambitious, dedicated and disciplined technical leader who utilizes a proactive approach to overcome

hindrances and implement prudent technical standards. Conscientious team leader, mentor and coach,

encourages personal and professional growth for all to succeed. Consensus builder, encourages open and

frank dialogue, engages multiple stakeholders in consistently achieving results.

Summary of

Qualifications:

Management Jacobs Technology I managed and provided guidance to six project leads in order for their teams to fall under

Experience engineering compliance standards for the Air Force. Those departments included Item Management Control

System, Contractor Support Weapon System Data Exchange, Requirements Management System and, Maintenance

Planning & Execution system. Performed the following types of tasks: generation of safety studies and analyses;

reviewing and evaluating weapon system technical specifications, designs, analyses, test plans/procedures/results,

and technical data packages for the determination of both interim and final hazard classification and compliance

with safety criteria, design, or test and/or qualification requirements. Those efforts applied to new and legacy

conventional munitions, explosive devices, directed energy and other emerging weapons technologies.

Training Bachelor of Computer Science. Academic training in Computer Programming and Operations. Computer languages include BASIC, COBOL, SQL, JCL. DB2 certifications through Themis Inc., Java Programming with Java SE 6.0,

.NET.

Hardware IBM 3090, 3081 and 4381, Amdahl 5995 model M Mainframes, 3380 DASD, 4245 Printer, 3268 and 3287

Experience Remote Printers, IMC C1300 Forms Bar Code Printer, 3480 Cart, Drives, 7171 and 3274 Controllers and Mim 4000 Micom Modems, Memorex 6890 and 6898 Solid State DASD, IBM and Compaq PCs, z/OS.

Software Visual Basic(.net), Access, MS SQL,TSO, JCL,CA-MAN,NCCF,ROSCOE,CICS,VPS,TLMS,HSM,LOOK,JES328,

Experience INSTALL/1, DB2, SQL, SQL Developer, EASYTRIEVE, DATAQUERY, SWIFT, COBOL, COBOL II, IDEAL and

CASE TOOLS, Viasoft tools, Endevor, QMF, IDMS, AUTOTRAN, Maximo 7.1, ITIL v3, Webstar, Toad for Oracle 10,

HP Quality Center ALM, SOAP UI, CA LISA, Squirrel, Citrix Cloud Technology.

Education:

Department of Air Force, WPAFB, OH, completion of SEP Project Management certification.

Suffield University, Twin Falls, ID, completion of Bachelors Degree in Computer Science.

New Horizon, Fairborn, OH, certification in Microsoft .NET programming.

New Horizon, Fairborn, OH, certification in Mastering Microsoft Access 2000 Programming.

New Horizon, Fairborn, OH, certification in Programming a Microsoft SQL Server 2000 Database.

New Horizon, Fairborn, OH, certification in Querying Microsoft SQL Server 2000 with Transact-SQL.

New Horizon, Fairborn, OH, certification in Programming with Microsoft ADO .NET.

Themis Inc., Columbus, OH, completion of DB2 Advanced Application Programming.

Themis Inc., Columbus, OH, certification in DB2 SQL & Application Programming.

Work Experience:

07/16-11/16 Quality Assurance Lead

Ascendum Solutions at Ohio National Financial Services 1 Financial Way Suite 100, Blue Ash, OH

Lead a test team on a project to update an administration platform that can no longer support any new products for its customers to stay competitive in the market place. The project will not only introduce New Business and Administration system, but will also integrate commissions, accounting, Corporate Accounting Disbursement System, Client Information System, along with many others. There are three iterations to this project, the first iteration of the project includes three tracks(Business, Product and Integration). The second will include an enhanced website functionality with expanded reporting capabilities. The third will improve operational efficiencies (manual to automated). QA testing will include Product/Business testing, integration testing, End to End testing, and User Acceptance testing. The system has a JAVA front end with an interface to its Mainframe DB2 backend systems.

Tyler Wolf

12/15-04/16 QA Analyst

H&R Block 545 Metro Place South Suite 350, Dublin, OH

Responsible for testing new software for the Efile system being moved from a Unix back end system over to Microsoft digital servers and existing functionality in software or hardware products currently being developed to ensure a high level of quality. Thorough understanding of the function of the product or product area (end to end) from the customer perspective. Ensure that the software/hardware functions are as specified in the design documents. Responsible for testing assigned feature areas and their interaction with other product features. Executing test cases built in HP Quality Center ALM. Enters defects in the defect tracking system, HP Quality Center ALM, to document errors found in the product. Follows each task through to resolution. Testing for each milestone is completed on schedule with a high level of quality. Influence primarily impacts a specific project. Decisions have an impact on software/hardware quality.

05/15-07/15 SQA

Insight Global at CareSource 230 N Main St, Dayton, OH

Work with team members, developers and department managers in an Agile environment to develop, maintain,

implement and execute a quality assurance process. Built test cases for TIBCO COTS software that had been

modified by the developers to fit the clients needs.

11/13-05/15 Sr. QA Lead Analyst

J.P. Morgan Chase 1111 Polaris Parkway Columbus, OH

Lead a test team, in a Waterfall / Agile environment, on the ES Re-Engineering project testing software built for next generation ATM's and EBK's as well as ensuring data was laid into a new ES Authentication Engine data base. Our QA team was responsible for testing newly developed/modified JAVA services surrounding the functionality for this new Authentication Engine. Included in these test cases were rules and limitations, risk service for limitations and accumulations, transaction eligibility rules, debt funds availability rules, credit funds availability, and authorization decision rules. While building out the test cases for this new software we were also tasked with working with our automation engineers to automate most of this process. While many different pieces and stakeholders needed to come together to make this work, we were successful at building this architecture along with all the automation in just a year and a half.

04/11-08/13 Sr. QA Lead Analyst Modis Inc. at Nationwide Financial 5100 Rings Rd. Dublin, OH Directed a test team, in a Waterfall / Agile environment, on the SVOC Phase 1 project as Mainframe Analyst and Developer at Nationwide Financial. This project required the editing of 160 JCL units as well as the edits of all COBOL programs and copybooks that go along with middleware webservice software testing frontend user screens as well as XML being executed manually in SOAPUI to unit test web services. Also required the building of initial load processes for three different QA test regions which included white box testing analysis of data to make sure all fields were stored correctly on their proper DB2 tables. Worked on system analysis, coding, unit testing, and system testing support of mainframe programs on Joint Venture projects on their Individual Investment Group (PALLM) system. Guides and advises less-experienced analysts. Considers the business implications of the application of technology to the current business environment in a mainframe environment.

09/09-04/11 Change Management QA position,

Lexis Nexis, 9443 Springboro Pike, Building 1, Miamisburg, OH

Contract assignment to assist in converting their configuration management system from Webstar to Maximo 7.1 enabling them to globally convert departments on three continents to share in a universal configuration management system and moving them closer to ITIL version three standards in a DB2 mainframe environment.

Tyler Wolf

04/08-06/09 Sr. Systems Engineer II,

Jacobs Technology Inc, 4200 Colonel Glenn Hwy, Beavercreek, OH

Assigned to an Air Force contract at WPAFB. Required to be tested at CMMI level III. Responsible for

implementing a robust systems engineering and integration process to address the lifecycle requirements of each of

the product areas. Perform the following types of tasks: generation of safety studies and analyses; reviewing and

evaluating weapon system technical specifications, designs, analyses, test plans/procedures/results, and technical

data packages for the determination of both interim and final hazard classification and compliance with safety

criteria, design, or test and/or qualification requirements. Departments supported: Item Management Control

System, Contractor Support Weapon System Data Exchange, Requirements Management System and, Maintenance

Planning & Execution system in a mainframe environment.

08/07- 04/08 Sr. Software Analyst, Bart & Associates, 8300 Greensboro Dr., McLean, VA

Assigned to an Air Force contract at WPAFB for the Logistics Management Data Bank in a mainframe

environment. Responsible for the support and maintenance of software for the budget submissions and repair

requirements for Depot Level Reparables. This system provides the Air Logistics Center excellent visibility of repair

requirements at item level and the budget area provides summary reports for budget brochure preparation and

directorate requirement tracking.

03/07-08/07 Sr. Software Analyst, Dedicated Technologies Inc., 580 N. Fourth St, Columbus, OH

Assigned to an Ohio Department of Taxation contract supporting the business taxation department. Software

development and maintenance in COBOL, Install/1, DB2, and SQL in an IBM mainframe environment. Providing

software and maintenance support for corporate, franchise, school district and business tax division for the Treasurer

of the State of Ohio.

05/03-08/07 Sr. Software Analyst, L3 Titan Corporation, 5100 Springfield Pike, Dayton, OH

Assigned to an Air Force contract at WPAFB for the Item Management Control System in a mainframe environment.

Responsible for the support and new development of software for the Air Force Editing and Routing System.

This system provides the Air Logistics Center with a single source for the input and routing of material

identification data destined for the Air Force, the Defense Logistics Information Service and other

Services/Agencies and cataloging systems participating in the Federal Logistics Information System.

11/98-09/02 Software Developer I, American Electric Power (AEP), 1 River Place, Columbus, OH

Software development and maintenance in COBOL, Install/1, DB2, and SQL on an IBM mainframe. Applications supported in accounting and customer service. Responsible for support and new development of software for accounting and customer service departments. Perform service requests for credit programs to support the credit department in production. Assist Hotline personnel with credit issues reported in the field. Provide on call support for batch processing. Responsible for the history, inquiry, debit and credit online screens. Contributed to the conversion of customers in the states of Oklahoma, Arkansas and Louisiana from a legacy system to DB2.

07/98-11/98 Programmer/Analyst (Consultant), Limited Too, Morse Rd., Columbus, OH

Converting their mainframe reporting system from being loaded from an IDMS database to being uploaded

from an AS400.

04/98 –07/98 Programmer/Analyst (Consultant), Honda of America MFG., INC., 24000 Honda Parkway, Marysville, OH43040

Honda’s year 2000 conversion. Analysis, code, and unit testing for production programs. Project consisted

of 9000 plus programs.

11/96 – 04/98 Programmer/Analyst, Victoria’s Secret Catalogue, 5959 Bigger Rd., Kettering, OH

Software development and maintenance in COBOL, CICS, DB2, and SQL on an IBM mainframe. Applications

supported in phone sales, mail order entry and customer service. Responsible for support and

new development of software for the previously stated departments.

12/94 -11/96 Consultant/Analyst, Common Access, Inc., 101 Suite B, Dye Mill Rd., Troy, OH

System Life Cycle; Definition, analysis, and design phases using a Windows platform, Software construction,

testing and implementation using SCPCS.

10/89 - 12/94 Jr. Programmer/Analyst, Computer Sciences Corporation, 6680 Poe Ave., Dayton, OH

System Life Cycle; Definition, analysis, and design phases using CADRE Teamwork CASE tool for the United

States Marine Corps.

Software construction, testing and implementation using COBOL II, Dataquery in CICS and MVS/XA JCL for the

United States Air Force and the United States Marine Corps.

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