Senior Windows Engineer
Resume:
NATHANIEL GREENGARD
**********@*****.***
SUMMARY
Energetic, motivated Windows Engineer with reputation for solving difficult problems within the framework of established policies as a member of a team. Proven success in Windows networking environment with many years’ experience in Windows Server Management. Key strengths include dependability, attention to detail, and problem resolution. Areas of expertise include:
Windows 2012 R2 / 2008 R2 / 2003 Server
HP, Dell and Cisco hardware and software
SCCM 2012 R2
Windows Application Deployment
IT Project Coordination
Procedural and Technical Documentation
EXPERIENCE
CBS Corporation, Los Angeles, CA 1/2016 – 12/2016
Senior Windows Engineer
Member of Windows Operations Team responsible for maintaining, upgrading, and troubleshooting 1,200 Windows virtual and physical servers. Provide expert support for offshore staff. Create and distribute new procedures and documentation.
Created, managed, and updated AD user and service accounts, and groups.
Worked on project to update OU infrastructure to improve efficiency of management of Windows servers for which the Windows Operations Team is responsible.
Performed monthly patching and scripted installations using SCCM 2012 R2 SP1. Researched and fixed failed deployments. Proposed updated design to improve efficiency. Resolved critical issue of patching occurring outside of Change Windows. Implemented ADRs for monthly patching. Deployed patches and application upgrades.
Created and executed Changes following company-approved policies using Service Now. Fulfilled user requests, closed Incidents, and executed Change Tasks.
Detected, diagnosed, and resolved application performance and availability issues. Provided Level 3 technical and procedural expertise for offshore staff.
Promoted code from Development to Production. Supported all applications created in-house as well as vendor-provided applications.
Wrote Powershell and Batch scripts to automate basic administrative tasks.
Created process for changing local Administrator account on a quarterly basis. Wrote script to detect services and scheduled tasks using the local Administrator account. Used Enterprise Random Password Manager (ERPM) to change passwords.
Proposed and executed project to configure and standardize all Remote Management (iDRACs and iLOs). Created naming standard and added DNS A and PTR records.
Provided 24/7 response to emergencies as part of on-call rotation of Windows Engineers.
Performed comprehensive inventory list of servers for which the Windows Operations Team is responsible. Developed repeatable process for discovering unmanaged servers. Ensured all support tools were installed. Added out-of-warranty physical servers to contract with Curvature.
Revamped and documented Server Decommission process.
Worked with Datacenter Engineers to rack and cable servers.
Toyota Financial Services (TFS), Torrance, CA 8/2005 – 12/2015
Senior Windows Engineer (Contractor)
Member of Design and Engineering Team responsible for setup and configuration of servers for application deployment and upgrade. Research and implement new technologies and products including SCCM, MDT, DFS, and KMS. Provide Level 3 Support for Windows Server Operations. Create and distribute new procedures and documentation. Resolve AD issues.
Implemented and administered complex Organizational Unit structure with various Group Policies.
Resolved slow logon issues by assigning subnets to correct AD sites. Recovered failed Domain Controller. Resolved AD replication issues.
Maintained TCP/IP infrastructure including DNS, DHCP, KMS, FTP, SMTP, DFS, and other tools and protocols. DNS tasks included record creation and deletion, forwarding, and delegation of subzones.
Acted as Windows Technical Expert on various Application and Infrastructure Uplift/Upgrade projects. Worked on team to migrate several hundred physical and virtual servers to new locations as part of Data Center Relocation Project.
Served as Technical Lead in projects introducing new versions of Windows, including Windows 2012 R2, Windows 2008 R2, Windows 2003 Itanium, and Windows 2003 x64 servers into TFS environment.
Led project to replace SCCM 2007 with SCCM 2012 R2. Provided detailed instructions for other teams, including Networking, Storage, VMware, and Windows Operations, to implement SCCM 2012 R2. Planned SCCM 2012 R2 client push. Trained Operations Team to use SCCM 2012 R2. Upgraded Active Directory Schema to support SCCM 2012 R2.
Built and configured VMware Virtual Servers using VSphere vCenter. Monitored performance and repaired performance issues on Windows VMs. Created snapshots. Created virtual switches. Formatted Datastores. Created templates. Performed site-to-site VM failover as part of DR testing.
Responsible for building and maintaining all Veritas Windows and Microsoft clusters throughout the entire enterprise. Built ten clusters connected to EMC DMX3 and NetApp storage used to support TFS’ entire SQL 2005 infrastructure.
Saved million-dollar Call Monitoring and Reporting software deployment project by resolving issue of load-balanced servers that were unable to communicate using multicasting.
Played critical role in deployment of multi-million-dollar online credit application system by finding solution to SQL Server hanging during heavy file copies.
Saved deployment of hundred-thousand-dollar AlarmPoint alert notification system by designing filtering script and developing feedback mechanism.
Office Depot, Inc.-Viking Office Products Torrance, CA 4/1996-11/2004
Senior Windows Administrator
Member of team of five Windows Administrators responsible for operation of national network of over 400 Windows servers. Managed Exchange 2000-5.5 email system and servers. Provided 24/7 on-call response to emergencies.
Migrated close to 70 sites and thousands of users, email accounts, servers, printers, and applications from Windows NT 4.0 to Windows 2000 and 2003 and from Exchange 5.5 to Exchange 2000 with little downtime. Authored and published migration documentation.
Maintained 99% success rate while acting as server backup specialist with full responsibility for over 400 servers and 40 Tape Libraries in the US and Canada using Veritas BackupExec. Upgraded BackupExec 8.6 to 9.1. Reduced backup windows as much as 90% by analyzing and repairing network communication issues and changing media servers.
Utilized and promoted established company procedures for Change Control, naming conventions, and IP addressing to ensure management was kept aware of all network changes.
CERTIFICATIONS and EDUCATION
MCSE in Windows 2003.
Currently studying for ITIL 2011 Foundation exam and Windows 2012 R2 MCSE.
Coursework includes Microsoft Powershell, VMware vSphere Install and Configuration, CCNA Routing and Switching.
Completed 4 years of coursework in International Relations at Pomona College.
TECHNICAL SKILLS
Windows Operating Systems - Windows 2012 R2, Windows 2012, Windows 2008 R2, Windows 2008, Windows 2003 Itanium, Windows 2003 x86, Windows 2003 x64, and Windows 2000.
VMware - VSphere 5.x, 4.x, and VMware 3.5.
Networking – DNS, DHCP, HTTP, HTTPS, SNMP, SMTP, FTP, TFTP, Telnet, SSH, WINS, NTP, NETBIOS, RDP
Software and Tools – SCCM 2012 R2, Active Directory, MDT 2010, WDS, WinPE, Dism, ImageX, Sysprep, SQL Server (support and configuration), Veritas Storage Foundation for Windows, IIS, Microsoft Clustering, Exchange, Emulex OCManager, Powerpath, Veritas and Microsoft DMP, MPIO, SRDF, DFS, KMS, Microsoft Office, Visio. Symantec Netbackup and Avamar clients, McAfee Antivirus client and agent, Wincollect Auditing client. Liebsoft ERPM.
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