Manager Customer Service

BRYAN MCLENNAN

** ****** ***** #** ***** BOSTON, MA 02127

617-***-**** RoccoMac09ergmail.com

Objectives

Talented bartender, successful at consistently delivering the highest quality service. Fast worker who always goes the extra mile to sell more and keep the customers happy. Well-versed in customer service and specialty drink preparation.

Experience

Blue Plate Restaurant Group

Bartender/ Bar Manager Oct 2014 – Jan 2017

• Mix and pour juices according to projected business.

• Confirm accuracy of orders.

• Maintain a positive working relationship will fellow staff and management,

• Greet newly seated guests in a friendly and timely manner.

• Assess guest demeanor and identify when to call behavior to attention.

• Accurately and quickly calculate checks and make change.

• Consistently keep bar and work areas clean and sanitary in compliance with bar standards, local, state and federal laws.

• Responsible for all bar ordering and inventory.

• Responsible for staff scheduling and shift changes.

Barlow's Restaurant

Bartender Mar 2012 - Oct 2014

• Quickly mix a variety of simple and complex cocktails.

• Maintain stock levels to prevent shortages of critical items.

• Take prompt corrective action whenever necessary.

• Setup special events and private parties.

• Participate in bar incentives and contests to drive sales.

Florian Hall

Banquet Bartender/Server Feb 18, 2006 - Oct 20, 2010

• Proved fast friendly service to guests.

• Help develop incentives to drive sales and promote venue.

• Set up Banquet rooms per manager’s instructions.

• Cleaned and stocked all glassware.

• Greet guests upon arrival in a timely manner.

• Clean and reset the event hall.

Skills

Bar management

Friendly and enthusiastic

Mastery of classic cocktail recipes

Training and development

Inventory control

Leadership

Organized and reliable

Education

University Massachusetts Boston

• Liberal Arts

• Sep 20, 2004 - May 20, 2008

References

• Reference name: Mari Flaherty

• Company: Blue Plate Restaurant Group

• Phone: 617-***-****

• Reference name: Jenna Salimen

• Company: Barlow's Restaurant

• Phone: 617-***-****

Bryan Mclennan Page 2

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