Support Active Directory

Georges Carreira

**** ***** *****

Bethlehem, PA 18017

Phone 484-***-****

Email: ******.********@*****.***

PROFILE:

• 18 years of experience in PC Desktop / LAN / WAN analysis, troubleshooting and diagnostics.

• Exercise excellent problem solving abilities by using technical and business expertise to efficiently research problems to find solutions.

• Proactively look to improve performance by sharing knowledge. Demonstrate a concern for the needs and expectations of business partners by making them a high priority. Maintain contact with clients. Use an understanding of customer needs and corporate security policies as the basis for decision making and taking action.

• Strong communications skills; disseminate information effectively in both verbal and written formats.

• Willingly embrace change to adapt to new circumstances.

EXPERIENCE:

012/2009 – 01/2017 Everest Reinsurance, NJ

WAN specialist

SolarWinds NPM version 12.01, UDT and NTA modules administrator, configure WAN alerts, views, add nodes, add interfaces, alert dependencies, create different pages (Views) for different users.

Monitor Wan traffic daily using Packeteer, SolarWinds NetFlow and Riverbed, run reports for IT VP

Monitor WiFi traffic with SolarWinds NetFlow and User Device Tracker and run reports daily for IT VP.

Riverved Steelhead administrator for 18 offices to control QoS and control Data traffic.

Use Packeteer Packetshaper for monitoring the traffic on the network

Symantec Messaging Gateway administrator. Create policies, and monitor email spam for executives. Submit Spam to Symantec, create and run reports for VP.

Symantec Backup Exec administrator. Create backup policies, run restores and upgrade Server.

Apposite Netropy WAN emulator administrator, configure and run tests for new applications

Manage vendor such as BT, SolarWinds, Internet Providers, Symantec

Find ISP’s for new offices

Use WireShark for troubleshooting WAN traffic issues.

Maintain our LAB for our Symantec Messaging Gateway appliance

Maintain our Test environment with Riverbed, PackShaper, SolarWinds and Apposite WAN emulator

Create WAN Quaterly WAN Reviews according to our SOX (Sorbanes Oxley) requirements.

012/2009 – 01/2017 Everest Reinsurance, NJ

Desktop Support Level 3

SCCM administrator, create and distribute software packages using Microsoft System Center Configuration Manager

Install, Upgrade Windows 7

Printer Administrator, created maps for users to install printers automatically

Moves

Senior VP’s, CEO and other High executives support

Juniper VPN

01/2008 – 03/2009 Ciber, Inc, Edison, NJ

Technical Analyst

Support Sharp Electronics company

Executive support (VP’s, SVP’s, CEO)

Create/delete/change and manage network accounts in Active Directory and Novell

Received and processed reports from Human Resources for new hires and terminations.

Created, modified and deleted accounts on Novell and Windows within outlined Service Level Agreements (SLA’s) and project deadlines.

Created Shared areas and groups in Active Directory

Create email accounts and Public Folders in Exchange 2003

Support Email Xtender (Email Archiving)

Troubleshoot all desktop, laptops, Blackberry and PDA’s issues

Add/Remove/Administer users the BES server. Add BES policies, disabled devices, resend service books etc…

Install software remotely to customers machines

Reset SAP passwords, AD passwords, Novell passwords etc..

Support the following products, MS Windows Server 2003, OfficeScan,,Citrix, Cisco and Nortel VPN, network printers, Wireless connections, etc.

09/2005 – 12/2008 The Prodigy Network, Bethlehem, PA

Network administrator / Desktop support

Support small businesses and Private individuals with any IT related issues including, Servers, workstations, Printers, Scanners, Routers, Faxes, wireless installations etc…

Installing and configuring small networks.

Troubleshooting hardware issues from various systems including but not limited to Dell, IBM, Gateway, Toshiba, Sony, Compaq, HP, desktops and laptops.

Troubleshooting various software issues including but not limited to Outlook mail, MS office suite, MS Exchange server, Windows 2000 server, Norton, Mcafee etc…

Installation and setup of Backup Recovery hardware and software.

Installation of Wireless Networks including routers, firewalls and hubs.

Installation of UPS (Uninterrupted Power Supplies)

Troubleshooting internet and WAN/LAN connectivity.

02/2005 – 09/2005 Spalding Financial Group, Inc (an NFP company), New York, NY

Network Administrator / Desktop support

Administer, Implement and Support a WAN consisting of 4 offices, 5 Windows 2000/2003 Servers, SQL server, 1 Blackberry 4.0 Server and 2 MS Exchange 2000 Servers.

Administer user accounts, files sharing, file security, etc…

Install and implement of 3 Dell PowerEdge Servers

Installation of Dell PowerVault Tape Backup system

Install and administer Network Printers/Copiers/Scanners

Active Directory, DNS, DHCP, SMTP, POP3, Terminal Server

Implementation of EZ Data SmartOffice an insurance oriented CRM database.

Implementation of Spam solution

Manage and provide support for financial and insurance producers, marketers, underwriters

Provided support for VIP’s

Developed and maintain business relationships with vendors and service providers.

Update of carrier software

Maintaining and operating of servers and all systems.

03/2003 – 02/2005 Verizon Wireless, Bedminster, NJ

Technician

Provide 2nd and 3rd level technical support in a helpdesk environment betweenVerizon Wireless and its customers providing solutions on Wireless Data Services nationwide. Provide configurations/troubleshooting of communication hardware and software to customers, data sales teams, system engineers as well as employees.

Troubleshoot WAN data communications technologies.

Support Voice Switch/Cells: Lucent, Motorola, Nortel. Wireless data service including Switches, Ethernet, Hubs, TCP/IP, Internet/Intranet, DHCP, DNS

Tier 2 support on Windows 9x/NT/2000/XP, Pocket PC, Palm OS, Blackberry device using desktop redirector or BES Server.

Open trouble tickets on Remedy User Call Tracking Problem/Solutions then escalate issues to the Data NOC

11/2002 – 03/2003 Savant Solutions, Paramus, NJ

Desktop Support Technician

Support several small businesses with any IT related issues including, Servers, workstations, Printers, Scanners, Routers, Faxes, etc…

Installing and configuring small networks.

Troubleshooting hardware issues from various systems including but not limited to Dell, IBM, Gateway, Toshiba, Sony, Compaq, HP, desktops and laptops.

Troubleshooting various software issues including but not limited to Outlook mail, PC Anywhere,Winfax Pro, MS office suite, MS Exchange server, Windows 2000 server, Norton, Mcafee etc…

Run and verify Backups using Veritas Software

VPN product such as SonicWall and 3Com OfficeConnect

Setup new servers and workstations.

Installation and setup of Backup Recovery hardware and software.

Installation of Wireless Networks including routers, firewalls and hubs.

Installation of UPS (Uninterrupted Power Supplies)

Troubleshooting internet and WAN/LAN connectivity.

01/2001 – 11/2002 AT&T, Piscataway, NJ

Senior Technical Analyst, Tier II Support

Provide 2nd and 3rd level support for over 80,000 users within the SLA to insure client satisfaction.

Support LAN/WAN connectivity

Designed and led internal training for custom application and Active Directory.

Subject matter expert for VPN connection using AT&T Dialer and VPN Nortel Client, Linksys, Netgear and other routers, cable and DSL connections.

Citrix Metaframe, TLM Backup, and many other customer apps.

Perform software install of supported applications,

Support McAfee antivirus, Tivoli Remote control, PC anywhere, VNC, netmeeting, Outlook Mail, IE, Lotus Notes, FTP, Netscape, MS office suite.

Trained new employees on technical guidelines.

Administration of computer and user accounts in a multiple domain Win2K and NT network using Active Directory

09/1999 – 01/2001 Bristol-Myers Squibb Company, Skillman, NJ

Senior Helpdesk Analyst

Provide support for the Corporate Staff and Worldwide Medicine Group of the BMS company

Provided support for VIP’s

Train new hire in Novell, Netscape, NT workstation and Palm Pilot.

Reset Domain passwords, add users accounts and do some Novell user administration using Novell NW Admin.

Mainframe AS400 Support

Troubleshoot problems related to PC/Laptop, WAN/LAN Network, VPN and PAL software, PC Hardware, Printers, Palm Pilots, Novell administration, Citrix Metaframe, Lotus Notes, Norton AV, IE, Netscape Mail.

Prioritize calls by severity, taking into account the amount of staff affected by the problem and business impact. Determinate appropriate course of action required for each problem while maintaining client SLA.

Responsible for answering the phones, resolving end-users issues, logging calls into Expert Advisor and escalating calls if necessary.

CERTIFICATIONS:

Riverbed: Steelhead Appliance Deployment & Management

Microsoft Corporation: Planning, Deploying and Managing Microsoft System Center Configuration Manager 2007

Microsoft Certified Professional (MCP)

Microsoft 2000 Server

Microsoft 2000 Workstation

A+ Certified

LANGUAGES:

French: Fluent

Portuguese: Advanced

Spanish: Conversational

References are available upon request.

Contact this candidate