Hamza Shah Khan

** ********* **, **** ********* Station, NY 11776

516-***-**** acy07d@r.postjobfree.com

Executive Summary:

Hardworking individual, adept at following directions and executing tasks on time. Dexterous at learning new concepts quickly and efficiently. Understanding of applied Computer Science and corporate Service Management. Team first player who can provide high output with minimal oversight.

Technologies: Microsoft office, windows, printer support, active directory

Optimus Consultant at Accenture – New York, NY Jan. ’14 – Current

Intranet Application Support Specialist

•Reset user passwords through Active Directory system.

•Provide Anti-virus and Anti-spam solutions.

•Regularly did basic printer trouble shooting and probing.

•Part of Level 1 and 2 support team that supports intranet applications primarily developed in Java

•Provide installations for new software and upgrades.

•Excellent verbal and written skills.

•Responded to queries in person, via e-mail and phone.

•Escalate complex technical issues to Level 3 to ensure timely responses.

•Ability to provide help desk support to resolve end user issues.

•Working knowledge with Microsoft Office.

•Monitor Windows Server performance

•Versatile and effective member of help desk team.

•Follow up with clients to ensure satisfaction post ticket closure

Y.A.I (Young Adult Institute) – East Setauket, NY Apr. ’15 – Dec. ’15

Direct Support Professional

Assisted patients with developmental disabilities in activities of daily living. (Bathing, feeding, clothing, teaching)

• CPR / First Aid Certified

• Approved Medication Administration Personnel (AMAP)

•Trainings Completed: Involved working with elders with disabilities. (Human Resource & SCIP)

Phycare Solutions – East Setauket, NY Feb. ’14 – Jul. ’14

Clerk/Medical Biller

•Developed mail and Sent Packages

•Medical Billing – Organized Accounts

•Performed client call backs & Payment Appointments

Intro to Medical Coding. Medicare/Medicaid

Lexus of Smithtown – St. James, NY Apr.’16 – Nov. ’16 Technology & Delivery Specialist / Sales

•Performed direct customer service

•Managed customer call backs & follow up appointments

•Conducted tech sessions with customer on vehicle technology

Skills

• Proficient in Microsoft Office, PowerPoint, Mac OS, Windows

•Interpersonal personality. Within 6 plus years of customer service experience.

•Fluent in English, Urdu, Hindi, Punjabi, and conversational Spanish.

•Organizational Skills & Leadership Personality

Education:

Briarcliffe College Bachelor of Arts,

Major: Health Administration.

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