Hemal M. Shah

**** * **** **.

Apt # ***

Chicago, IL – 60616

Contact No: +1-312-***-****

Email ID: acy06n@r.postjobfree.com

URL: www.linkedin.com/in/shahhemal4123

Technical Skills:

Network Security: Antivirus – Antispam, VPN, Web and Application Filtering, IDS - IPS Network Protocols: TCP, UDP, DNS, HTTP, HTTPS, FTP, TFTP, DHCP, IGMP, SNMP, SMTP, POP, IMAP Routing Protocols: RIP, OSPF, EIGRP, IGRP, BGP

Troubleshooting Tools: Wireshark, TCP Dump

Operating System: Windows, Linux

Experience:

Jr. Network and Security Engineer

SOPHOS

(Formerly Cyberoam), India.

09/2014 - 05/2015

Experience in Technical Support for identity based UTM (Cyberoam), troubleshooting and diagnosis of client’s network remotely, identifying network related issues and configuring Firewall.

Experience in configuration, diagnosis and troubleshoot for Web and Application filtering, Antivirus - Antispam, IDS-IPS, VPN, Bandwidth management and Multiple link management.

Troubleshooting skills and experience in using network security tools: Wireshark, TCP Dump.

Working knowledge of networking concepts: TCP/IP, HTTP, HTTPS, FTP, DNS, DHCP, NAT, ARP, VLAN etc.

Experience in implementing routing protocols: RIP, OSPF, EIGRP and BGP.

Maintain SLA (Service Level Agreements) up to 100%.

Responsible to troubleshoot the issue with achieving Customer Satisfaction and maintaining FDR (First Day Resolution) above 90%.

Experience working in fast-paced environments.

Provide clear guidance and knowledge to the customer about the issue, follow up to the customer while communicating with internal resources and documenting each case internally as well as updating the same to the customer.

Participate in a 24 7 365 on-call rotation.

Network Administrator (Intern) Edutech Learning Solutions Pvt. Ltd. India.

05/2013 – 09/2014

Create and maintain network infrastructure.

Implement network security policies.

Provide administration, security, backup and recovery of all system data, email, anti-virus and database. Certifications:

Cisco Certified Network Associate (CCNA Routing and Switching)

Cisco Certified Network Professional (CCNP Routing and Switching)

Cisco Certified Network Associate (CCNA Security)

Certified Ethical Hacker

Palo Alto Networks ACE (Accredited Configuration Engineer)

SolarWinds Certified Professional (SCP)

CCNSP (Cyberoam Certified Network and Security Professional) 12/2013

12/2016

Anticipated in 2017

Anticipated in 2017

09/2015

01/2016

12/2014

Education:

Master of Electrical and Computer Engineering

Illinois Institute of Technology, Chicago, IL 60616 Bachelor of Engineering in Electronics and Communication Engineering Gujarat Technological University, India 380013

Diploma in Electronics and Communication Engineering Gujarat Technological University, India 380013

08/2015 – 05/2017

08/2011 - 05/2014

08/2008 - 05/2011

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