Customer Service Active Directory
Resume:
MUHAMMAD OMER WAHEED
*** ****** ****** **** ******, 07430 NJ
********@*****.***
OBJECTIVES
Having the willingness to learn and grow personally and professionally, I am looking for a position in a company that needs and values quality customer service and system maintenance. I have 7 years of experience in these fields like Switching, Routing Microsoft Servers Domain, Active Directory, Lan, Wan, Wireless, Cable Network Implementation, FTP, Mac, CCTV, Microsoft Exchange, Broadcast, Linux Support, Manage Antivirus Servers, Data Recover & Backup. I am also currently pursuing a Masters in IT. As Well as I am Microsoft Certified (MCSA) and Microsoft Virtualization Certified. CERTIFICATION
MCSE
CCNA
CCNP
MPLS
A+ Hardware (college certified)
EXPERIENCE
92NewsHD Lahore, Pakistan
http://www.92newshd.tv/
System Support & Network Support Sept, 2014 – Dec, 2016
Working on Playout Servers as well as configuration and backup Working on switching software’s, including configuration working on virtual sets.
VMware VSphere ESXi 5.1/5.5 Servers, VMware V-Center Server, VSphere Client, V-Sphere Web Client, V-Center.
Widows Servers 2008, Microsoft Domain Controller (DC), Microsoft Additional Domain Controller (ADC), Active Directory, Group Policy, Quota, DHCP.
Worked directly with LiveU Team, as well as worked on Liveu Products like Live Lu70 and LuCentral servers.
MUHAMMAD OMER WAHEED
Assembled and tested, upgraded/downgraded, and escalated tickets with LiveU.
ForeFront Threat Management Gateway Servers (TMG).
FTP Server.
NAS & SAN Storage Devices configuration
MAC and LIVEU Setting and Configurations
Giving VIP Support regarding any Issue related to System Sides Capital TV Lahore, Pakistan
http://dailycapital.pk/
System Support Dec, 2012 – Sept, 2014
TVU Pack Configurations. Encoder Configuration, Troubleshooting of encoder.
Switcher patching’s and VTR patching as well related to all work from PCR dept.
Supported all remote offices and home-based users using NetMeeting, VNC and Created images for various divisions for all desktops and laptops using Ghost.
Working on cloud computing.
Working on virtualization platform like Hyper-V, VM-Ware, Virtual Box.
ESX and V-Sphere.
Managing PCR Room equipment’s like Encoder, Decoder, Switcher, Audio Panels, IFB
Trouble-Shooting all types of platform like (Windows and Mac)
CCTV Installation Configuration & Troubleshooting. Waqt Tv Lahore, Pakistan
http://www.waqtnews.tv/
System Administrator Mar, 2009 – Dec, 2012
Microsoft Server Support & Cisco Switches
Working On exchange 2010. Installation Configuration Trouble Shooting
Manage Policy, Mailbox Backups. User Creates
Performed Day to Day Backup, and Restoration.
Managed user accounts, groups, print queues and controlling access rights using Active Directory.
Installed, configured, performed troubleshooting and deployed Windows 2003 Servers.
Performed day-to-day administration functions, backup and restoration, file server maintenance.
Supported all remote offices and home-based users using NetMeeting, VNC and Created images for various divisions for all desktops and laptops using Ghost.
Solely responsible for all IT decision making, support and administration at a site of more than 500 ‘demanding users’ in Media Production Unit.
Implemented a new in-house printing solution that includes Xerox multi-functional copier, printers, scanners and wide format printer.
MUHAMMAD OMER WAHEED
World Call Lahore, Pakistan
http://www.worldcall.com.pk/
UserEnd Support Jan, 2008 – Dec, 2009
System & User Support
Plan & conduct trainings for users on LAN operations, procedures & provide desktop support
Installation and designed of Wi-Fi network with network admin
Helping out administration to procurement of new hardware and software
Procured IT equipment’s for IT department and Data Management Units.
Coordinated, Managed and supervised a team of IT professional
Supervise the all operations of team
Monitoring & facilitation visits for effective and smoothness of day to day IT activities at Data Management Units
Installation and maintaining CISCO machines
Maintaining of data safety & backup system
Reporting Head Office on daily, weekly, bi-weekly, monthly & quarterly basis EDUCATION
PUNJAB COLLEGE OF COMMERCE
B.A (Economics & IT) 2008
SKILLS
All Microsoft Servers Like Domain, ADC, FTP,
Forefront Management
Microsoft Exchange Server
Capturing Machines
Iptv
Graphics Machine
Playout Machines
Audio Panel
Camera Switcher
Mac Machines
Nle Editing Machine
Domain Controller
Cisco Switches
Wireless
CCTV
VTR
Playout Servers Configure
Cabling Cat 5 & 6, BNC Connector,
Uplink Room Encoder Decoder
Capturing Machines Configure
Video Broadcast Software Configure
Contact this candidate